mojo1
join:2006-12-05
Jefferson, GA
 ·Windstream
| reply to AnonymousOne
Re: Piggie has now joined the Haters!
AnonymousOne,
I have only called twice regarding the current situation. Once was last Thursday and a ticket was opened then. I received a call on Friday saying that they found the problem and it would be fixed by Monday. I gave them 3 more days beyond the promised day and the problem is still there so, I called again.
The person I spoke with last night was very professional and explained that they did not have an answer but that it definitely was not fixed yet and would have engineering look into it today and call back.
I certainly don't expect the people in support to have all of the answers because they are not told everything that is going on. But, I do expect to get the service that I pay for. To recap my situation, I signed up in October 2006 and had problems from the first day. After many, many calls to support, the problem was corrected around July of this year. I could recap the explanations I was given during those 9 months, but it would take too much time as it was a different excuse every time.
The point for me is that in the last 10 months, my service has worked properly for about 4 weeks total. I think that is a pretty poor record from where I sit.
In Windstream's defense, I have rarely had trouble getting credit for when it doesn't work (Piggie, call and request credit - it is easy) and MOST of the people I speak with are very nice and professional. However, there is only so long most customers are willing to wait to get what they pay for. As I have paid very little over the months, I am still willing to wait patiently to get this problem fixed, again.
Just my 2 cents worth, Please don't take it wrong as I don't intend any harm, I just want my service to work the way it is supposed to. I think 10 months is long enough to wait. |
