pdivi
join:2006-08-23
 ·ViaTalk
| reply to chas3
Re: router problems
Actually, I think "understanding the technical aspects" just muddies the water. Does the service work - yes or no? It really just comes down to that. Some providers get a very consistent "yes" (see Voicepulse, AT&T), others get a very consistent "no". If the provider wants to stay in business it is THEIR responsibility to understand/predict/troubleshoot snags related to ISP's, network equipment, settings, etc. Some companies understand this (see Voicepulse, AT&T), others simply try to shift the responsibility onto their customers (see ViaTalk). The market of customers who really have time to "understanding the technical aspects" is limited. |
