zbestwun2001
join:2005-12-08
Van Nuys, CA | What do you think of Via Talk?
I would like your opinions.
Thanks,
zb1 |
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N9MD
Premium
join:2005-10-08
Wayne, NJ
 ·VOIPo
·ViaTalk
·PHONE POWER
·Callcentric
2 edits | Simple. Enter "ViaTalk opinion" in the Search for: box in the upper left on this page. Click Go!
It will bring up 10 pages, averaging 10 posts per page --- and you should find the answers you seek.
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EDIT: I think you posted in the wrong Forum. |
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zbestwun2001
join:2005-12-08
Van Nuys, CA | reply to zbestwun2001
Thanks,
I forgot they were the one with the 5000 minute cap.
zb1 |
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kwest
join:2003-05-15
Dallas, GA
| reply to zbestwun2001
I know this may be silly for some but the only reason I don't pick Viatalk is because at signup you cannot pick the number you want like the providers. I think they have good deals
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»www.centralofficeonline.com |
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anno 3
@comcast.net
| said by kwest  :I know this may be silly for some but the only reason I don't pick Viatalk is because at signup you cannot pick the number you want like the providers. I think they have good deals You right that most ridiculous comment I heard on why I did not get a service. I know 5 years like to have a certain numbers but grown ups.  |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
 ·Metrocast Communic..
 ·AT&T DSL Service
·ViaTalk
| said by anno 3 :said by kwest :I know this may be silly for some but the only reason I don't pick Viatalk is because at signup you cannot pick the number you want like the providers. I think they have good deals You right that most ridiculous comment I heard on why I did not get a service. I know 5 years like to have a certain numbers but grown ups. Actually, many people like to choose the number before they sign up. Grandcentral allows you to choose the number so you can get an exchange that is as close as possible.
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"A religious war is like children fighting over who has the strongest imaginary friend."
Have you been touched by his noodly appendage? »www.venganza.org |
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gasper
@rr.com
|  reply to zbestwun2001
Miserable service. My Via Talk telephone doesn't work at all for at least half of the time. On those rare occasions when it does work static and breakup so bad that I can't understand what is being said. My Via Talk telephone went totally silent two days ago. Their customer service department has not yet responded to my emailed complaint ("ticket" as they call complaints). I used my cell phone to call their service number, but was told to "hold the phone, and get in line" since there were 54 other complaining customers ahead of me.
What do I think of Via Talk? Please, don't ask! |
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ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo
| reply to zbestwun2001
Well, mine has worked great through all this bitching and griping that everyone else has been doing. Been a customer for over a year on a BYOD plan using asterisk. Running off houston-2, wherever it may resolve to at the moment, and never change a thing. Occassionally I will get some echo on the line, but I also get that with a second provider and off my POTSline going through my asterisk system. So I have never really taken the time to troubleshoot and cannot blame VT.
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FWD#: 223611 |
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zbestwun2001
join:2005-12-08
Van Nuys, CA | reply to zbestwun2001
All,
Thanks so much, I do appreciate your input. You all have a great weekend.
zb1 |
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Aveamantium
join:2006-10-02
Loveland, CO
·ooma
·ViaTalk
|  reply to zbestwun2001
All in all I've had a really good experience with VT... I've been with them for around a year now and the service has been good. I had to open a few tickets the first month to take care of echo and time settings. Other than that, I've just had to submit tickets at the DST change to get things back on track. No problems through the SR collapse except for the 2 hour outage about a week ago »No incoming. Most importantly, VT has gotten good WAF reviews!  |
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caddyroger
Premium
join:2001-06-11
clubs: | reply to zbestwun2001
I also had VT for over a year. I have no complaints with their service so far.
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Caddy |
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GH
join:2006-01-01
New Baltimore, MI
| reply to zbestwun2001
I had to switch over to viatalk after sunrocket abandoned all it's customers. Unfortunately it did take a long time (two weeks) before I received my equipment. Since I have received the equipment though I have been extremely pleased with the service. The call quality is far superior to SR for me and I haven't had any outages or issues with the service. Time will tell, but I think this switch will work out better for me. I like the viatalk web portal and I really appreciate having 2 lines to talk on even if they don't have the virtual number thing worked out yet. |
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unknvoip
WWJID?
join:2006-07-25
Rochester, NY
·ViaTalk
| reply to caddyroger
I have had VT since May of '06. Like others here I had a few service issues starting out, but they were related to the DNS settings. I have had a couple of time display issues around DST changes. Some quick config changes fixed then and splurging $40 on a router with QOS have made my service rock solid.
When I decided on getting a VOIP phone service, we were considering getting rid of POTS and going cell phone only. Getting VT provided a low cost, feature rich service that allowed us to keep our old POTS number.
BTW, for those concerned about how long it takes to bring up the VT service, here is what it took for my service to be brought up:
4/26/06 - Signed up on-line.
5/9/06 - Invoiced, Welcome Email sent, Device shipped.
5/11/06 - Rec'd device - service working with temp number. Used forwarding on POTS line to evaluate service.
5/17/06 - Decided to keep VT, FAX-ed LOA for port.
5/24/06 - LOA receipt acknowledged with the 20 day form letter.
6/9/06 - Port completed.
Really not much different then (with a 2-1 sale rush) from now (with SR demise). The difference is my old service was still working, not to be disconnect until the port completed. |
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LottaMoxie
join:2007-06-04
1 edit | reply to zbestwun2001
I started my service with the demise of SunRocket. I'm on the BYOD plan and I purchased my own PAP2T-NA adapter. I did NOT port my number from SR and instead decided to take the one VT gave me. I now use my GrandCentral number as my main number--that way if I change VOIP providers in the future, no one needs to learn a new number for me.
I also had to upgrade my router to one with QOS so I could make sure VOIP traffic was getting the most bandwidth in my network.
So far so good.
I connect through the newyork-2 proxy.
Quality has been fine. A little bit of echoing but I tweaked some settings in my PAP2T and that's gotten rid of it. Changing routers was the big thing I had to do to get the voice quality up to par. Once I bit the bullet there, quality improved greatly as I devote more outbound bandwidth to VOIP.
I have a couple tickets in which have not been addressed yet though it's been over 3 weeks. One is for billing since I signed up for the SR buyout deal early on, and the other is for a caller ID issue. Neither one leaves me without service, so I can afford to be patient.
If you are the type who is fairly self-sufficient, a techie or at least willing to take control of your settings, then you'll probably have a decent experience. If you require a lot of handholding by customer service then you're going to be very frustrated because the VT hold times are astronomical. I'm happy I went the 'BYOD' route because at least I have control of my adapter without needing to talk to VT customer support to get the password. I do a lot of searching on this board to find info I need and I tweaked my dialplan and some other items from info I gleaned here.
As for customer support, if you don't pay the $1.95 extra per month you won't get to talk to a live person anytime within 2 hours of calling (and possibly longer). C.S. is simply overwhelmed with call volume and being a priority support customer (hence the $1.95/month charge) is the only way to get through within a 'reasonable' amount of time. Also to note, right now tickets submitted through the website are not being addressed. So calling is the only way to get assistance from C.S. It's their biggest area of weakness right now. |
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poolek
join:2003-11-04
Austin, TX
·RoadRunner Cable
 ·AT&T U-Verse
·ViaTalk
·AT&T Yahoo
| reply to zbestwun2001
I've had VT for going on 2 years now and have been pleased. Great features, great price, great stability.
Only complaint is coming here and seeing the negative impact on Customer Service the influx of all the SR customers has driven. I haven't directly experienced it since I haven't had any issues that required me to contact support, but one of the draws of VT over Vonage was quick and quality Customer Support. Of course, the best customer support is the one that you never need, so I guess I shouldn't complain. |
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hawgcaller
join:2006-04-24
Stafford, TX
1 edit | reply to ropeguru
said by ropeguru :Been a customer for over a year on a BYOD plan using asterisk. Running off houston-2, wherever it may resolve to at the moment, and never change a thing. I've been a customer for over a year and have stuck it out through the occasional network issues that seemed to happen every couple of months.
I was doing just fine through the SR onslaught until my PAP2-NA died around July 25. Talk about great timing - it took several multi-hour hold waits to finally get through and get a new PAP2T sent out. Of course all of this happened right before I took a long vacation so that complicated matters too. I'm now in the process of getting my new ATA back to the state that the previous ATA was in. Something I've learned through all of this - VT does not tranfer the provisioning settings from one ATA to a new one so I've had to rediscover all of the changes I made to my provisioning.
ropeguru, it's interesting that you mention houston-2 as that was what I was provisioned to but I cannot make outgoing calls on it (as of last night) so I've changed to houston-1.
-phil |
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PCJunkies
join:2007-07-23
Kannapolis, NC
| reply to poolek
I am a SR refugee and so far the service is really great, had to call CS for my SIP info but that was it.
Ordered service 7/23/07 11:00pm (BYOD - was going to use my SR Innomdedia MTA-6328Re)
Called CS 7/27/07 for my SIP username/password, server name
Faxes LOA for my porting of SR number
8/14/07 - LNP completed
Calls on the Innomedia were about the same quality as SR but did disconnect every once and a while (SR calls did the same thing).
Previous setups:
1. Dlink Router (non-qos) -> Innomedia ATA (decent quality, slight noise, a couple of disconnects a week) SR and VT
2. Changed 2 weeks ago to a Buffalo router re-flashed with DD-WRT (QOS enabled) -> Innomedia ATA (pretty good quality, minor noise, a couple of disconnects a week) VT only
3. Buffolo (DD-WRT) router -> newly purchased (3-days ago)Sipura SPA-2000 tweaked some (great quality, no noise, no disconnects)
I think overall the new QOS router helped out some but the Innomedia ATA's brought over from SR and in general I think kind of suck.
Clay |
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RMKyote
join:2000-12-21
Beverly Hills, CA
·Qwest.net
·ViaTalk
| reply to zbestwun2001
As with all things in the beginning, there is set up and acclimation to go through. But as time went on things fell apart. I had a great Tech Rep that I could contact and after a while he couldn't help anymore and then things really went to pot and me back to my POTS.
It seems that a lot of people started having the same problems around April and it's getting worse since. Even more so over the past couple of weeks. We all are getting the same line that it is our Internet connections. Well my connection is incredible and I had no problems with Vonage for over two years. I have called or submitted more trouble tickets with VT than I have with all the various IT services I have had since 1990. I had Vonage for two years and called them twice with simple questions. And a lot of the problems are before the calls get to us or with VoiceMail and other server side issues that mostly callers are experiencing. So . . . . my advice is . . . Vonage. |
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neilswolf
join:2005-02-09
West Hills, CA | reply to zbestwun2001
I've been with VT 3 months now.
Best customer service I've ever seen (No, I have not had to call since SR folded).
So far flawless service.
Using two Linksys ATA behind TrixBox. |
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kdplaskon
Premium
join:2001-09-21
Hayward, CA
1 edit | I'm an SR refugee. Under the circumstances, I am satisfied with the support and service quality I've received from VT. In fact, the robotic sound that people complained of with my SR line seems to have gone away under VT. So far, so good. I have every hope that VT will perform the upgrades necessary to support the increased service volume and that I'll remain a satisfied customer
My timeline:
7/17 - Order submitted
7/24 - Invoiced
7/25 - Pointed to Brendan's post here re: submitting LOA by a poster on VT forums and sent it in
7/31 - Porting initiated
8/2 - Signed up for priority support
8/2 - Welcome email and ATA shipped
8/4 - ATA arrived (Priority mail), setup 5 minutes
8/5 - Lost SR forwarding
8/13 - Number port completed
8/15 - Contract buyout completed via phone call in the evening. |
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