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guppy_fish
Premium
join:2003-12-09
Lakeland, FL
 ·Verizon FIOS
 ·ViaTalk
| reply to chas3
Re: router problems
said by chas3  :I don't believe the worthless rating of viatalk is because of the viatalk side. Routers, their settings, make or break the experience. And some ISPs were reported to be messing with competing voip services. I went thru a bad router experience, bad settings. And at one time, signal levels from the internet provider which would cause random loss of internet, especially in hot weather. Understanding the technical aspects of voip, routers, modems can be helpful. I've been in digital design before PCs were around and understand exactly, at the lowest levels how all this stuff works. Your rating of 100% across the board makes no sense when just today, we had a complete failure of the service, part by a tech at ViaTalk pushing thru a script untested and reported by CEO as a level 3 problem which just "happened" to be at the same time.
ViaTalks failures are caused by:
All traffic has to go thru there servers ( added latency )
A Fail-over system that doesn't work, has no real engineering/validation to prove it works and ends up causing more issues than it prevents
No QA at all at the home office and things just get pushed into the active servers and things like today happen
All severs that traffic is forced to transition thru are at non-ViaTalk locations and are just generic servers and totally at the mercy of these third part hosting services that almost without fail over sell capacity
The service is better than the lowest rating I have assigned, I would give it a 60% ( D grade ) but in order to counter reviews like yours of 100% across the board so new BBR reader get a balanced report I have no choice but to give it the lowest possible rating | |
chas3
join:2004-12-03
Dallastown, PA
·ViaTalk
 ·Comcast
| I started in electronics in 1974 and started hand assembling 6502 code in 1978. So, sound like we may both be on the tech side.
I have been using VT through out the day and have not noticed any issues today.
Sorry I can't verify the troubles you are having. Only times I haven't had phone service is.... a couple hours during the day my number ported, which I don't know who to blame there....and when I've had comcast trouble or router trouble. Obviously, I might not know if an outage happens when I'm not using the phone.
As for ratings, guess I could say I have to rate it at 100% to counteract those that underrate the service. But that's not it. When looking at the whole package, features, price, financial stability, over 11,600 minutes of great phone calls....I just can't rate it any other way. It's what I've experienced with the service.
Perhaps it is my location, only one state away from VT, who knows. Maybe some of the tweaking of settings. Checking ping times on every available VT server. Maybe getting comcast to put in a new underground feed and having them boost my signal levels. Just last night, we had a 3.5 hour power outage taking out 2500 homes in this area...during the outage, I made a dozen phone calls. Amazing that the cable amplifier in the neighbors yard had power.
Hope you can find resolution to your problems.
Blessings. | |
guppy_fish
Premium
join:2003-12-09
Lakeland, FL
·Verizon FIOS
·ViaTalk
| If I had service like you, I'd rate it high as well.
The core issue is ViaTalk stands alone in pushing ALL the call traffic thru 3rd party servers ( mostly for call recording )and then onto the destination.
If your close to a server like you, your likely not to have the issues many of us experience. Almost everyone else ( VOIP providers ) just does the initiation of the call, the call it self goes to the closest PSTN termination point
Top this off with the never ending ping pong on the server failover, it becomes a random event on the phone quality.
Its not a question of my ISP, I have 4.4 on the VOIP tests, My Internet is 10/1 and speed tests show near this, for cable, Bright-house here in Central Florida is actually very good, thank to FIOS coming to town.
I realise, unless it happens to YOU, its meaningless ... doesn't mean its not real and not wider spread. | |
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