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Slow speeds, high ping times, Comcast no helpI'm really pissed at comcast right now. I have had many issues for 8 months now. the most recent has been happening for about a week now. I have a business class account. For the past week I get intermittent (greater than 50% of the time) slow downs. It takes www.apple.com 65 seconds to load. I can get up and walk away from my computer and come back and it's still not loaded sometimes. My ping times to some sites are in the 800-1000ms range. I can't traceroute anything because it times out. A lot of servers i try to ping time out with 100% packet loss. On the download speed test I usually get 600kbs down with 100kbs up. This is driving me nuts. The tech came out, but left without talking to me. Nothing is fixed. I tried calling the support number yet again (I call it so much i have it memorized) He had the nerve to tell me "I don't dispute that you believe you have a problem" but it looked fine on his end, and he had no history of trouble on the line. (which I have a file of at least 20 trouble ticket numbers they always seem to lose) When it was time warner I had no issues at all. The day comcast took over, literally it all fell apart (that was the first day i had an issue) Does anyone have any suggestions what might be going on or what i can do? other than cancel my account. my only other option is DSL which i don't want to do. |
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JahsDiscipleLiving my life like it's golden Premium Member join:2007-07-07 Baltimore, MD |
what are your signal levels? |
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NOVA Resident to navmed82
Anon
2007-Aug-19 6:02 pm
to navmed82
Same problem with Comcast. Using TracerT I can see 2 Comcast servers with Ping times of over 3500 (each at different times). I went to Comcast online chat and they gave me an e-mail address to send the complaint to that is supposed to deal with this directly. Both servers are in Richmond, VA. It makes playing BF2 IMPOSSIBLE - either I get a "Problem with your connection" error every 10-15 seconds and freeze or I get kicked for a ping being too high. This is RIDICULOUS. We'll see what happens, but I doubt some server fairy is going to read my e-mail and say, "Doh, guess we should fix this". Didn't have this problem with Adelphia; only with the switch to Comcast. |
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Johnny34Fed Up. Bye. Premium Member join:2001-06-27 Atlanta, GA |
to navmed82
Email the regional VP.
The tech leaving without saying anything and the CSR claiming they have no record of your trouble tickets is par for the course - they both are 100% worthless.
It doesn't matter what your signal levels are unless they are bad - packet loss can be severe with normal signal levels. Since that is all that they check, they will never help you. |
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