texsun41
join:2007-08-12
Mckinney, TX
| VOICEWING ......Buyer beware!!! Hidden Costs
I had Verizon DSL (3mbps) and Verizon Landline Phone (no features ,no call wait,etc) and was paying about $62.00 INCLUDING TAX. Seeing how I was a complete Verizon customer, I switched to Verizon Voicewing thinking I would save some money with there $19.95 plan a month and save me another $10.00 per month on my phone bill. One of the Major points I asked the Sales Rep when I was inquiring about the Voicewing service is if my DSL service would remain the same. I was told"YES" seeing how I was already a Verizon customer everything would be the same and it makes it very easy. WOW! Was I in for a surprise. First of all, they were completely wrong about my DSL being the same. First of all what they dont tell you is, you will no longer get a DSL bill anymore as you now have what is called a "DRY" connection. (meaning no landline phone service) You must now give Verizon DSL a credit card to allow automatic draft of your credit card with only an e-mail showing you what they have drafted. No more looking at your bill on line first then paying it. The major screwing though was the price!! it changed! Went up from $29.99 to $39.99!! HUH?? When I called they said, "oh sorry sir no one told you this, but you cannot continue to keep your $29.99 3mbps speed with a dry connection anymore. You have automatically switched to our $39.99 a month plan. ha...ha...ha...got you didnt we?" So I try to switch back to my original plan I had with the landline ph. Guess what?, another thing they dont tell you, once you have switched your ph. # over to "ANY" Internet ph. service even if it is Verzion that you have always had, you now "LOOSE" your phone # and can not reuse it again to switch back to a landline ph!! UGH! I cancelled my Voicewing service after learning this and was told it would cost me yet another $39.99 for canceling the service only 1 week longer then the allowed 30 days trial period. Thats because I didnt get my DSL bill in time to realize what happened. Too late...."sorry sucker! ha....ha...ha....got you again." After a good whinning session with Verizon, they told me in a nice way that that it was my fault for not digging into it more and doing my homework to figure out all the hidden costs. As usual, all Verizon services , even though the name is the same, they all act like separate entities never knowing what each other is doing. Internet Voice over phone service is not for budget minded people, and it appears to me to be for Geeks that travel alot that luv to use there Laptops for everything such as looking at there ph. messages. |
