Ak Consumer
@clearwire-dns.net
| ClearWire Anchorage
We've had no problems with service BUT I strongly sympathize with the writer about what amounts to deceptive billing practices in his case. Strongly suggest he document his experience and file a complaint with the RCA, which is HQed here in Anchorage. ClearWire is applying to provide land line phone service and the RCA should be apprised of its poor customer service, unreliable discount promises, confusion over taxes, etc. These are all subject to RCA regulation as per the approved tariff and CW is liaible for its failure to follow the approved tariff. Complaining online is a start but CW will not be likely to clean up its act unless the RCA fines it or forces it to suspend service.
I never, ever approve autopay for utilities like CW unless and until I'm satisfied that they are following the contract I have with them. Nothing like withholding pay or challenging a credit card bill to make them take notice and fix their poor service. |
