RPeppe
join:2001-11-18
Falls Church, VA
| Lack of features and slow website?
I am another Sunrocket refugee. I switched to Voicewing because it was the only service that said they could easily get my number back. They did seem to successfully port the number, but I am not very happy with the lack of some services and the horribly slow website to manage the account.
The main service I miss is the ability to receive voice mail attachments as part of the voice mail notification. All you get is an email saying you have voice mail, then you have to call up or go to the web site and open the file. Sunrocket sent the voice mail as an attachment automatically. Do any other VOIP services handle it the way Sunrocket did?
My bigger complaint is the portal to manage the service. It takes forever to load each page, and every time you change pages it takes forever again. Any way to speed this up? I have Verizon Fios with a 15/2 connection, and any other web pages load quickly, so I assume the problem is on their end.
A main reason a tried Voicewing is because I have Fios and was constantly frustrated that the whole Verizon customer service experience is built around having a Verizon phone number. I thought having Voicewing would simply things and give me a "Verizon" number, but now it appears they do not treat Voicewing numbers as "Verizon" numbers, so nothing gained there.
The help on the site is also not very helpful. For example, it says that the service includes synchronization software to synchronize the address book with Outlook, Notes and a few other specifically mentioned programs. While the help says this, you can actually only export a csv file and then import it, no actual synchronization available (and no, this is not just symantec, the help page says you can actually find software on the Voicewing portal that you have to download to enable this synchronization, so the help certainly envisions something different than what actually exists).
I also discovered that there is an early termination fee, which was not disclose at sign up. It took them 10 days to get me the adapter, and then they would not start the port until after I received and configured the adapter, so now I have to pay the fee if I leave. I want to be sure I know what I am getting into before I decide to pay the $40 to leave.
Anyone else have these issues or any solutions? I called tech support, and they only said "that is the way it is."
Thanks |
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TTRL
@verizon.net
|  I concur with your frustrations. I went from a regular Verizon customer to the Verizon voicewing. I was going o go to Vonage but was worried about all the reported legal issues between Vonage and Verizon. Anyway, I've had FIOS for over a year and figured that the broadband connection would facilitate a good and reliable 2 line business Voicewing account. They ported both my numbers though their sales people told me they couldn't port one of them because it was a "smart ring" number that I used for a fax and 2nd phone line. I went ahead and put the smart ring number in for the order to port over and it did it without problems. So, the sales people make up stuff if they don't know it.
Worse is that you can almost never get through to their technical help line. Currently, I've been on hold for 12 minutes and counting. Funny how their voice message on the technical support line first states “due to unusual high call volume…” it should state “due to USUAL high call volume…” I've had to call them numerous times for the same reasons. I have one line simultaneous ring to my cell phone. It doesn't always do this. Also, I have the second line auto forward to an online fax number. That also will just stop working from time to time.
So, here is what the braniacs did at Voicewing. The only way you can check messages is to call your own number or to log into the web site. The web site is EXCRUTIATINGLY SLOW!!!!! if it works at all. It is criminal to have a web site like this in this day and age. So, if you 're not near your computer or you don't have all day to load the page then you have to call your phone number to get a message. And then, guess what, it auto rings your cell phone and never goes to the Verizon voice mail but to your cell phone voice mail. So, if it glitched and your business call got onto the Verizon voice mail and you are not near a computer then you can just forget it.
I don't know how much longer I can tolerate such crap. I've now been on hold for 29 minutes. Good luck to the rest of you. |
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BG74
join:2005-11-30
Delmar, NY
 ·Verizon VoiceWing
| I'm jumping ship and leaving VoiceWing after 2 years. What began 12 days ago as a outgoing call suspension mistake by their e911 system has progressed to no outgoing or incoming calls. During these 12 days, it has become more and more difficult to reach their technical service and I've been on hold for over an hour twice today without getting through. They have failed to follow through time and time again with commitments they made. They absolutely ignore e-mails. So it's not like I had a choice - no phone service and completely unable to reach them to ask about it. Adios, VoiceWing. |
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MJC
@rcn.com
| reply to RPeppe
Re: Lack of features and slow website--all too true
I have experienced all the problems mentioned and more. Voicewing has the worst customer service and web support ever from a telcom and that covers a lot of ground! I am terminating my accounts and trying to get a credit back but from all the complaints here I don't expect much success.
Do NOT sign up for Voicewing service. You will regret it and end up paying to leave early. |
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chamilton
join:2005-07-06
Downingtown, PA
·Verizon VoiceWing
 ·Verizon FIOS
| reply to RPeppe
Re: Lack of features and slow website?
I must be using a different voicewing service than you guys. I too am a SunRocket/Teleblend refugee. Yes the voicewing web site is slow but it's usable. The only problem I had was a bit of echo at first but that was resolved by Customer Service - who it took about 2 minutes to get on the phone - making a configuration change to my TA and having me power cycle it.
I've been very happy with VoiceWing.
I also miss the feature of having voicemail emailed to me as an attachement but it's really not that hard to pick up the phone and get it, or log on to the personal account manager and get it. It's proably more secure that way anyway because attachments sent via email are readable by just about anyone who wants to. |
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