Tim618
join:2003-10-14
Garrettsville, OH | ok..
I agree, tech support is crap right now, but thats because of all the sunrocket refugees. Also about the delayed dialing, dial the 11 digits, or 10 digits and then press # after your done dialing, and it will go through. |
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wayne8888
join:2005-10-16
Baltimore, MD
 ·XOHM WiMAX
 ·Cavalier Telephone
| Thanks for the suggestion. Tech support (when they were still accessible) fixed that problem by tweaking my settings months ago. Now I get no delay with 10 digit dialing. I just can't call the only ViaTalk customer I know..... my brother (at least ViaTalk to ViaTalk). We did an experiment with him removing simulring feature to see if that would fix the situation but it did not. When I call him ((using my ViaTalk) only his cell (the simulcasted phone rings). If I call his ViaTalk number with my cell phone or a landline phone he gets the ring no problem. He can call me ViaTalk to ViaTalk no problem.
Wayne |
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mcantone
@comcast.net
| reply to Tim618
Unfortunately I'm a sunrocket refugee and 100% curse myself for going to Via Talk. They have made it the most unpleasant experience, hands down. In addition to the 4+ hours wait times(I wish that was only an exaggeration) for a human being and waiting 1 month to receive my VoIP box, they're charging me for a month's service I did not receive. I still have 4 tickets open, some dating back over a month. I should have swapped to the recommended vendors but thought I was above the curve when I signed up with Via Talk (They were mentioned in the NY Times column for Sunrocket - I signed up immediately once I heard of SR's demise.) I got all my porting info in and received an acknowledgement 2 weeks later that it will be 20 days to get my number. I have a simple phrase, buyout labor |
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