USAFA82
I'm Comcastic
Premium
join:2007-05-07
Colorado Springs, CO
| reply to mnowakow
Re: [Connectivity]Constant Downtim | East Coast | Maryland Area
You really have to be a squeaky wheel and stay on them. I had techs come out to my house at least half a dozen times in a three month period before we started getting attention in our area. They've now identified nine problem nodes that they need to work on. Eventually a tech gave me the cell number of his supervisor and I've stayed in contact with him. He's been pretty good about calling me to give updates.
I'm also a very patient person, but that doesn't help in these situations. If you don't continuously call, Comcast figures everything is ok. I told the last two techs that came to my house that the problem would surface again and I'd probably be calling the tech support line that night. That reflects badly on them and I eventually started getting some attention. They finally put a line tech on one of the nodes and documented a lot of noise. After further investigations, they determined the nodes that needed to get worked on. The squeaky wheel analogy works with Comcast.
If you don't get anywhere with the local guys, here's what to do:
Q: How do I contact the Comcast Executive complaint Center? (#11091)
A: If you have been unable to resolve your Comcast problem after exhausting your local city's Comcast escalation process, you can escalate it to the Comcast Executive complaint Center, and they will address your issue within 24 hours.
They can be reached at: 215-665-1700
They are listed as:
Comcast Cellular Communications
1500 Market St
Philadelphia, PA 19102-2100
(215) 665-1700
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My Test History: »/testhistory/1457308/f33d9 |
