CajunWon
join:2005-12-30
Cary, NC
 ·ViaTalk
1 edit | reply to llast08
Re: [VoicePulse] Warns Stranded VoIP Consumers of Predatory Poli
said by llast08  :On the other hand, if people had taken their advice when SunRocket went down, they wouldn't be reporting unshipped devices, nonexistant refunds and support queues 100 people deep. What advice was that? "Signup with Teleblend"
True: device supply was not the issue, device lock-down an issue for some.
True: refunds, however the company is still less than a month old so time will tell.
True: Support queues short -but shallow since support was merely excuses for inoperable equipment.
Though we experienced no real service outage (SR -> VT), this situation has been an inconvenience due to Port delays.
imo the only solid advice is to go back to POTS until this mess clears-up. |
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llast08
join:2004-08-05
Boise, ID
| The only advice I see in this press release is buyer beware.
Signing up with Teleblend was a 100% mistake for anyone that did it. You have to be a fool to sign up with a company with no track record.
Signing up with ViaTalk was a mistake for most that did it. You have to be a fool to sign up with a company that takes a week to fulfill orders during non-peak times, makes you pay to even have a chance to get through to support, and offers only half your money back if you are unsatisfied.
I think it's a wise move on VoicePulse's part to point out to consumers that they have a proven track record of customer satisfaction and not a short record of screwing people out of their money. If only Fogg and Brader had an equally competent PR agency! |
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