voodooevil
join:2007-07-21
Leland, NC
| How can I cancel TB service?
Hello, I have tried e-mails like you would not believe trying to cancel service with this company. I get no response....NOTHING. I have new phone service with another company and all I want to do is stop my service with TB. Has any one actually tried to cancel? Any results?
Thanks...Joe |
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burris
Premium
join:2000-08-22
Miami, FL
 ·VOIPo
 ·AT&T Southeast
·ViaTalk
| said by voodooevil  :Hello, I have tried e-mails like you would not believe trying to cancel service with this company. I get no response....NOTHING. I have new phone service with another company and all I want to do is stop my service with TB. Has any one actually tried to cancel? Any results? Thanks...Joe I just posted about the same dilemma.
Can't call...emails not answered...HELP! |
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telebloobered
@comcast.net | reply to voodooevil
Lisa Bickford CEO in Teleblend
lbickford@teleblend.net
demand your money back and ask
for confirmation |
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Run Away
@verizon.net
| reply to voodooevil
I tried to cancel via email (no answer) and got through via phone but I'm told neither the CS rep nor her supervisor has the authorization to cancel an account. Only a "network engineer" can authorize a cancellation. It's been a week and I'm still waiting for that "network engineer" to call me back with an authorization number. Obviously I don't expect someone making 80K to handle mundane things like this. I've already notified my CC company to expect a dispute if the charge for the next month appears. |
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voodooevil
join:2007-07-21
Leland, NC
| reply to voodooevil
I also un-selected credit card billing. I think I should have left that because as long as I keep records of me trying to contact teleblend I could have disputed the charge. Now I will be getting a bill in the mail I guess. I will not pay it, but I also do not want to destroy a my good credit. One little thing can destroy it.
after a few more posts on this topic I will print it for my records.
JOE |
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telebloobered
@comcast.net
| reply to voodooevil
Im just putting down how I got a refund.
After 20 service tickets and 5 calls to
customer service. This was the only action that
got me results, with a cancellation and a confirmation.
If she does earn 80k its not from
the success of Teleblend. She was CEO of Inreach
Telecom, which changed their name to Nationwide Internet,
all part of the happy USA/Unified Network.
Send an email, print it out, then when the CC company asks for proof you tried to make contact Teleblend...there you will have it.
By the way, if anyone printed their confirm/customer number
after signing up online..
you can read on it 31 DAY MONEY BACK GUARANTEE.
proof that you contacted them and a printout of this
and you will be well on your way to cancellation.
Your account will still show monthly billing on the cc.
Log in and change it, unless you want them billing you again
while they get their mess cleaned up. |
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telebloobered
@comcast.net
| reply to voodooevil
CS and Supervisors dont have authorization to cancel,
because they are like every other organization,
they hire out to call centers like ATS.
Im not sure, I think that they use call centers in
Arizona. Either way, they guarantee money back in 31 days,
but they make sure you cant cancel the account. |
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telebloobered
@comcast.net | reply to voodooevil
and one more thing
If the Network Engineers are in charge, they cant even keep the freakin servers working, how are they going to handle the billing. |
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ImSeeker
join:2007-07-27
Leawood, KS | reply to voodooevil
I see no way to "disenroll" from automatic payment - I click the update button at teleblend and get a 404 type page.
Anyone successfully do this? |
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Wes Newell
@verizon.net
| said by ImSeeker :I see no way to "disenroll" from automatic payment - I click the update button at teleblend and get a 404 type page. Anyone successfully do this? Yes, I just unenrolled about a minute ago. I'm fed up with their crap. |
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telebloobered
@comcast.net | reply to voodooevil
just remember that the unenroll button just changes
billing from CC to paper. It doesnt cancel the account.
Make sure and email them stating that you canceled the account and print it before you send, then print a trouble ticket response. |
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rycelover
join:2007-07-16
New York, NY
| Several weeks ago, I sent an email requesting cancellation of one of my accounts, weeks later I received this email, but have never heard from them again:
XXXXX,
I will place your request for cancellation into our cancellation department. The ticket number for your reference is the one listed in the Subject line - 39XXXX. Please let us know if we can help you with anything else in the future.
Thank you,
Teleblend Support Team
»www.myteleblend.net |
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WifyPoo
@net.il | reply to voodooevil
ROFLMAO @ all the morons, both the company and its customers |
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aliphus
join:2007-07-25
| reply to voodooevil
Just spoke with a CSR who took my info and said it'd be forwarded to the Cancellation Dept. The service will supposedly be turned off in 48 hours. And they'll supposedly email me to confirm. We'll see.
She said she'd never heard of needing a network engineer to cancel service. |
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aliphus
join:2007-07-25
1 edit | Oh just in case I submitted two tickets on the support link and sent an email. Hopefully one of these will stick.  |
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voodooevil
join:2007-07-21
Leland, NC | I am waiting for a paper bill because I un-enrolled in cc billing. When I get the bill I will return it with a big Cancel as of date (the dat I originally cancelled) Then I will enclose all my emails to them.
Joe |
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mahham
join:2007-08-16
Billerica, MA
| reply to voodooevil
My number is ported from TB to Vonage.
August 13, 2007 Awaiting Number Transfer Authorization
August 14, 2007 Carrier Approved Transfer
August 16, 2007 Completed LNP Transfer
Current Status: Transfer Completed
Vonage sent me the confirmation email which has
"You do not need to contact your previous provider to disconnect the line since this was taken care of during your number transfer process to Vonage"
So that means I don't need to call TB to cancel? My TB next billing cycle starts 19th August. I want to avoid upcoming charges from TB . Any help greatly appreciated. |
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AnonymousRD
@hrblock.com
|  reply to voodooevil
I just chose the option "Light is flashing on my VoIP BOX" on TB support page and put in the details of cancellation. I have recieved a Ticket number email, but that does not show the description that I entered.
I tried other options as well to create support request with selection as "other" but that does not send any reply with the ticket number. |
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AnonymousRD
@hrblock.com | reply to telebloobered
You have good Patience to make 5 calls to them... every time I have tried to call them, the wait time is never less than 35-40 mins... |
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dvpatel
join:2007-08-11
Pineville, NC
| Have you actually gotten through? I just spent 25 minutes on hold TWICE to be hung up on after a loud shrill noise (I called it a croak in another post on here). I will send an email to Lisa too. I had sent an email support request in the day time to cancel my account but got the usual ticket number. That would be my THIRD ticket with no action what so ever.
said by AnonymousRD :
You have good Patience to make 5 calls to them... every time I have tried to call them, the wait time is never less than 35-40 mins...
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