markopoleo
join:2003-04-02
Bonne Terre, MO
 ·Charter Pipeline
| reply to ender7074
Re: Ouch
said by ender7074  :Uncle Paul is gonna lose his shirt either way on Charter. Guess his Wired World idea is bogged down by inept managment and enormous debt. And from what I have heard from some friends that still work there, its only getting worse. Sucks for Paul but I seriously doubt that its going to put a hurting on his financial situation  Its not getting worse for all areas, its getting better. My satisfaction with charter gets better every year, as do most in my area. Only a few locations gets the majority of complaints..mostly West Coast users.
I see Charter Selling off West Coast operations,and keeping midwest. |
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tstolze
Premium
join:2003-08-08
O Fallon, MO
 ·CenturyTel Inc.
·Charter Pipeline
| said by markopoleo :said by ender7074 :Uncle Paul is gonna lose his shirt either way on Charter. Guess his Wired World idea is bogged down by inept managment and enormous debt. And from what I have heard from some friends that still work there, its only getting worse. Sucks for Paul but I seriously doubt that its going to put a hurting on his financial situation Its not getting worse for all areas, its getting better. My satisfaction with charter gets better every year, as do most in my area. Only a few locations gets the majority of complaints..mostly West Coast users. I see Charter Selling off West Coast operations,and keeping midwest. Although I was happy with the services provided, I only received 5 correct bills in 12 months. Probably spent around 25-30 hrs on the phone in 1 year to get all my billing and other issues resolved. When it takes a company 3-4 months to bury a drop and 7 calls in one day to get a cable card activated properly, problems run deeeep.
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Ofallon, Mo Weather , |
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ender7074
join:2006-11-21
Saint Louis, MO
·AT&T Southeast
·Charter Pipeline
| reply to markopoleo
I worked in the St. Louis call center for several years. Its far from just being complaints from the coasts. I would get dozens of complaints every day about poor service in just the St. Louis area that we supported. We had one particular area in St. Louis county that went down almost daily around 6pm and another area like that just across the river in Illinois. It got to the point that I knew people by voice recognition because they were calling every day.
There are places that the service works well. Mine works pretty much all the time except they cant get my bill right and keep turning off things I should have like VOD and my high def channels. Even though the service works, the lack of customer support makes me want to switch to something else. They just can't get it right. |
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cork1958
Cork
join:2000-02-26
Fruitport, MI
·Charter Pipeline
| reply to markopoleo
said by markopoleo :said by ender7074 :Uncle Paul is gonna lose his shirt either way on Charter. Guess his Wired World idea is bogged down by inept managment and enormous debt. And from what I have heard from some friends that still work there, its only getting worse. Sucks for Paul but I seriously doubt that its going to put a hurting on his financial situation Its not getting worse for all areas, its getting better. My satisfaction with charter gets better every year, as do most in my area. Only a few locations gets the majority of complaints..mostly West Coast users. I see Charter Selling off West Coast operations,and keeping midwest. Would've been my EXACT words. Thanks for saving me having type it out, marko!!
My service has been premo since day one, 7+ years ago!!  |
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