said by markopoleo 
:said by ender7074 :Uncle Paul is gonna lose his shirt either way on Charter. Guess his Wired World idea is bogged down by inept managment and enormous debt. And from what I have heard from some friends that still work there, its only getting worse. Sucks for Paul but I seriously doubt that its going to put a hurting on his financial situation
Its not getting worse for all areas, its getting better. My satisfaction with charter gets better every year, as do most in my area. Only a few locations gets the majority of complaints..mostly West Coast users.
I see Charter Selling off West Coast operations,and keeping midwest.
Although I was happy with the services provided, I only received 5 correct bills in 12 months. Probably spent around 25-30 hrs on the phone in 1 year to get all my billing and other issues resolved. When it takes a company 3-4 months to bury a drop and 7 calls in one day to get a cable card activated properly, problems run deeeep.
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