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<title>Topic &#x27;[VoiceStick] Is VoiceStick now charging for incoming calls on N2&#x27; in forum &#x27;VOIP Tech Chat&#x27; - dslreports.com</title>
<link>http://www.dslreports.com/forum/VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-on-N2-18889883</link>
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<language>en</language>
<pubDate>Thu, 09 Feb 2012 12:04:41 EDT</pubDate>
<lastBuildDate>Thu, 09 Feb 2012 12:04:41 EDT</lastBuildDate>

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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-19019467</link>
<description><![CDATA[christcorp posted : When I first got voicestick, I called them specifically about their next to nothing plan vs the $9.95 400 minute plan. At the time I signed up, minutes for outgoing was $0.02 with free incoming. Now, not being the person who believes in getting something for nothing, I planned on making outgoing calls also and NOT using it as a free number for inbound. I specifically asked them however how they could charge $10 for 400 minutes, when at $0.02 a minute, the same price would get you 500 minutes and ALL TAXES AND FEES are included in the price. The lady giggled and said; <br><br>"Yes, we know that. But some people asked for a limited minute plan so they could have a regular bill and not have to worry about "Refilling" the account. If they can't read and figure out that the N2N plan is a better deal, then that is their fault".<br><br>I agree with her 100%. Even at $0.02 for outgoing and $0.011 for incoming, the N2N is still a better plan that the 400 minute plan. Taxes and fees are already included and you get about the same amount of minutes without all the hassles. Even under the old plan, the N2N plan was a better deal.<br><br>Anyway, I still like voicestick. Most of the time they are up and running and sound great. The E911 works. It's a great second line in case my primary line; (Packet8); goes down. "Which has only happened 5 times in 2 years for a very short period of time". I highly recommend them. Especially for a 2nd line or backup. I NEVER choose 2 lines with the same provider. It doesn't save you money, and if they go down, so do both lines. Later... Mike....]]></description>
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<pubDate>Wed, 05 Sep 2007 23:31:30 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-19017858</link>
<description><![CDATA[jeffnyc posted : yes... he meant 0.011 - obvious typo - technically 0.018 =)<br><br>mike - i do agree that the n2n plan people should not complain but for the $9.95 400 min they should include incoming otherwise its not worth it.... $9.95 ~ $12 with e911 fee, that much money would give you 666 minutes on the n2n plan.... which is why I went with the n2n plan (no satanistic jokes please :)]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-19017858</guid>
<pubDate>Wed, 05 Sep 2007 19:24:15 EDT</pubDate>
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<title>Re: Voicestick must have purchased some incoming minutes!</title>
<link>http://www.dslreports.com/forum/Re-Voicestick-must-have-purchased-some-incoming-minutes-19017648</link>
<description><![CDATA[redshift posted : Isn't that 1.1c/min not 11c/min?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-Voicestick-must-have-purchased-some-incoming-minutes-19017648</guid>
<pubDate>Wed, 05 Sep 2007 18:55:16 EDT</pubDate>
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<title>Re: Voicestick must have purchased some incoming minutes!</title>
<link>http://www.dslreports.com/forum/Re-Voicestick-must-have-purchased-some-incoming-minutes-19017290</link>
<description><![CDATA[christcorp posted : To look at it realistically, I'm sure that there were a lot of people using Voicestick basically as an incoming line only. So, they throw on 1000+ minutes a month incoming on it in a month, with the next 2 nothing plan, and voicestick makes $0.00 a month on the service. That doesn't seem quite right.<br><br>They do offer regular monthly packages just like the majority of voip providers where they have a "Pseudo" unlimited package for incoming or outgoing. But, as a backup line or 2nd line for my occasional use, voicestick suits my needs perfectly. They make some money off of me each month and I have a second line to use. I can't fault voicestick at all for not wanting to give away a "FREE" voip line every month. Granted, you might have actually used outgoing and paid for service. There are however a lot of people who only used it as an incoming line for free. Nothing wrong with charging for incoming. Especially at $0.11 a minute. Later... Mike....]]></description>
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<pubDate>Wed, 05 Sep 2007 17:51:15 EDT</pubDate>
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<title>Re: Voicestick must have purchased some incoming minutes!</title>
<link>http://www.dslreports.com/forum/Re-Voicestick-must-have-purchased-some-incoming-minutes-19017237</link>
<description><![CDATA[cbrain posted : <div class="bquote"><small>said by <a href="/profile/1021902" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=1021902');">jeffnyc</a>:</small><br><br>Yeah, the incoming call charges suck... I would rather they charged 2 cents or even 2.5 cents instead of 1.18 but unlimited incoming.<br> </div>I was very positive towards VoiceStick before they started billing incoming.  I expect notice from any legitimate vendor before such a change.  I tried to make contact many times by email, phone and by direct contact.  I never got a single informative answer.  My regular incoming on that line would bill out @ well over $10/mo.  I would use the line if they offered U/L incoming for around $6/mo or $10/mo including a bucket of outgoing.  Last week I informed contacts to use another incoming option.  I'll still use VoiceStick where they make economic sense.  They already lost my incoming.  Incoming is not as easy or fast to move.  If they raise the price of outgoing, my next outbound call will reflect the change.]]></description>
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<pubDate>Wed, 05 Sep 2007 17:41:31 EDT</pubDate>
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<title>Re: Voicestick must have purchased some incoming minutes!</title>
<link>http://www.dslreports.com/forum/Re-Voicestick-must-have-purchased-some-incoming-minutes-19012131</link>
<description><![CDATA[jeffnyc posted : Yeah, the incoming call charges suck... I would rather they charged 2 cents or even 2.5 cents instead of 1.18 but unlimited incoming.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-Voicestick-must-have-purchased-some-incoming-minutes-19012131</guid>
<pubDate>Tue, 04 Sep 2007 22:08:50 EDT</pubDate>
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<title>Re: Voicestick must have purchased some incoming minutes!</title>
<link>http://www.dslreports.com/forum/Re-Voicestick-must-have-purchased-some-incoming-minutes-19011877</link>
<description><![CDATA[dualsub2006 posted : <div class="bquote"><small>said by <a href="/profile/308189" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=308189');">celtic</a>:</small><br><br>I would pay a fixed $10 per month for unlimited incoming and a bucket of outbound.<br> </div>Skype In with Skype Out is $8.95 a month on the quarterly plan. Drops to $7.50 if you do the annual plan. Unlimited in and out to US and Canada with no connection charges. Works like a charm.<br><br>I am going to buy a cordless Skype In/Out phone that works just like a POTS/VOIP cordless plugged in to the wall. WalMart has them on sale just now.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-Voicestick-must-have-purchased-some-incoming-minutes-19011877</guid>
<pubDate>Tue, 04 Sep 2007 21:31:52 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-19011593</link>
<description><![CDATA[jeffnyc posted : Voicestick started charging for voicemail retrieval again :(<br><br>Not only that it is currently down...]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-19011593</guid>
<pubDate>Tue, 04 Sep 2007 20:54:21 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18942239</link>
<description><![CDATA[anon posted : It says 'it will seem'. That sounds like you are not being double-billed.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18942239</guid>
<pubDate>Fri, 24 Aug 2007 15:16:50 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18942191</link>
<description><![CDATA[meb posted : <div class="bquote"><SMALL>said by <a href="/profile/1021902" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=1021902');">jeffnyc</a>:</SMALL><BR><BR>So they are admittingly double charging for i2bridge calls???  They also charge incoming calls reaching voicemail.<br> </DIV><div class="bquote"><SMALL>said by <a href="/profile/160346" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=160346');">cbrain</a>:</SMALL><BR><BR>---------------<br>From:  via RT [mailto:customersupport@support.i2telecom.com] <br>Sent: Friday, August 24, 2007 9:26 AM<br>To: <br>Subject: [support.i2telecom.com #12874] Heads up v- N2N incoming call billing <br><br>...  If you are utilizing the i2bridge feature or global call forwarding, than it will seem as if you are being double billed.  Look at your call history, you will see that you will now be charged for both the incoming call and the outgoing call, if you are on the Next2Nothing plan<br><br>The i2bridge feature is now $4.95 billed monthly for every month you have it enabled.<br><br>Thank you for your business and have a wonderful day.<br><br>Customer Support Representative<br>VoiceStick&#153;<br>---------------</DIV>I noticed that too.  They didn't sugar cote it.  ]]></description>
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<pubDate>Fri, 24 Aug 2007 15:07:44 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18941693</link>
<description><![CDATA[jeffnyc posted : So they are admittingly double charging for i2bridge calls???  They also charge incoming calls reaching voicemail.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18941693</guid>
<pubDate>Fri, 24 Aug 2007 13:46:30 EDT</pubDate>
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<title>Sounds like more VoiceStick changes in the works!</title>
<link>http://www.dslreports.com/forum/Sounds-like-more-VoiceStick-changes-in-the-works-18940642</link>
<description><![CDATA[cbrain posted : This just in ...<br><br>Notice the;<br><B>I do apologize, but in order to keep up with the latest changes at VoiceStick, it would be wise to login to your account everyday at www.voicestick.com.</B><br>---------------<br>From:  via RT [mailto:customersupport@support.i2telecom.com] <br>Sent: Friday, August 24, 2007 9:26 AM<br>To: <br>Subject: [support.i2telecom.com #12874] Heads up v- N2N incoming call billing <br><br>I do apologize, but in order to keep up with the latest changes at VoiceStick, it would be wise to login to your account everyday at www.voicestick.com.  We will not send out any mail or email correspondence in reference to system wide changes with the VoiceStick service.  As of 08/17/07, we do charge for all inbound calls now.  We are now charging the extremely low rate of $0.0118 per minute for inbound Calls. To avoid service interruption, customers without Unlimited Calling Plans must have prepaid funds available to cover the cost of these calls.  If you are utilizing the i2bridge feature or global call forwarding, than it will seem as if you are being double billed.  Look at your call history, you will see that you will now be charged for both the incoming call and the outgoing call, if you are on the Next2Nothing plan<br><br>The i2bridge feature is now $4.95 billed monthly for every month you have it enabled.<br><br>Thank you for your business and have a wonderful day.<br><br>Customer Support Representative<br>VoiceStick&#153;<br>---------------<br>This in response to my email sent 8/17/07.]]></description>
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<pubDate>Fri, 24 Aug 2007 10:52:31 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18939578</link>
<description><![CDATA[jeremyv posted : If VS would continue charging for their incoming calls then they will their advantage over other voip providers.<br><br>I am using SuiteAdvantage and I must admit Onesuite's free incoming calls on their voip is one of the major thing that I chose to go with them. So if Onesuite goes the same way of charging incoming calls then for sure a lot of use will have second thoughts about it.]]></description>
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<pubDate>Fri, 24 Aug 2007 05:53:38 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18927380</link>
<description><![CDATA[cbrain posted : <div class="bquote"><SMALL>said by <a href="/profile/735865" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=735865');">meb</a>:</SMALL><BR><BR>Looks like Voicestick is pushing users to their $19.95/mo or annual plan.  For the time being they must have a large inventory of numbers and are using this to attract new users without advertising.<br> </DIV>I think your right.  Still no response to my email.  <br><br>I'm going to inform friends and family to use an alternative number.  And they all thought I was the phone expert.   :huh:]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18927380</guid>
<pubDate>Wed, 22 Aug 2007 14:28:46 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18926538</link>
<description><![CDATA[meb posted : Looks like Voicestick is pushing users to their $19.95/mo or annual plan.  For the time being they must have a large inventory of numbers and are using this to attract new users without advertising.]]></description>
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<pubDate>Wed, 22 Aug 2007 12:50:33 EDT</pubDate>
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<title>Re: Ups &#x26; Downs of VoIP Pricing</title>
<link>http://www.dslreports.com/forum/Re-Ups-Downs-of-VoIP-Pricing-18925628</link>
<description><![CDATA[N9MD posted : Given the SunRocket debacle --- and the hundreds of postings regarding the various VoIP provider options and pricing plans --- one common thread seems to be emerging regarding pricing.<br><br>Those providers who we all considered "cheap" (which I define as "beneath inexpensive") are either disappearing or revising their pricing plans (e.g., VoiceStick).  On the other side of the equation we are seeing either temporary reductions in pricing (or "special offers") from some providers trying to attract ex-SR customers --- or permanent reductions such as AxVoice which just reduced their unlimited US/Canada Plan to $18.99 per month, including a free virtual number.<br><br>I will be following all of the VoIP offerings closely with great interest, curious to see how it all shakes out in about 12 to 18 months from now.  Who will be left standing and what will the pricing structure (and included features) be in 2009?  And will only the strong survive? --- Vonage, and the PSTN-VoIP offerings. ]]></description>
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<pubDate>Wed, 22 Aug 2007 10:38:18 EDT</pubDate>
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<title>Re: Voicestick must have purchased some incoming minutes!</title>
<link>http://www.dslreports.com/forum/Re-Voicestick-must-have-purchased-some-incoming-minutes-18925363</link>
<description><![CDATA[celtic posted : <div class="bquote"><SMALL>said by Braga :</SMALL><BR><BR>voicestick has an unlimited international plan for 24.99/month. That sounds like a competitive price, so I don't see how voicestick is only good for low-usage.<br> </DIV>Mid usage is a better description.  I don't need an international plan or a $19.95 plan.  We all have cellular.  I liked the Sunrocket $199/yr plan but no longer think paying a VoIP provider in advance is a good policy.  I expected to pay Voicestick between $3 and $10 per month.  I would pay a fixed $10 per month for unlimited incoming and a bucket of outbound.  I may just move to the next cell plan and be done with this mess.]]></description>
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<pubDate>Wed, 22 Aug 2007 10:00:23 EDT</pubDate>
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<title>Re: Voicestick must have purchased some incoming minutes!</title>
<link>http://www.dslreports.com/forum/Re-Voicestick-must-have-purchased-some-incoming-minutes-18925138</link>
<description><![CDATA[anon posted : voicestick has an unlimited international plan for 24.99/month. That sounds like a competitive price, so I don't see how voicestick is only good for low-usage.]]></description>
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<pubDate>Wed, 22 Aug 2007 09:17:15 EDT</pubDate>
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<title>Re: Voicestick must have purchased some incoming minutes!</title>
<link>http://www.dslreports.com/forum/Re-Voicestick-must-have-purchased-some-incoming-minutes-18924967</link>
<description><![CDATA[cbrain posted : <div class="bquote"><SMALL>said by <a href="/profile/160346" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=160346');">cbrain</a>:</SMALL><BR><BR>The address was correct.  Sent this email Friday morning and got an auto response with ticket number Monday evening. <br><br>Do they offer an express email option?   ;)<br> </DIV>No reply yet addressing the issue.  <br><br>I just noticed their limited plan which I think was $9.95/mo is no longer on VoiceStick web page.<br><br>I like VoiceStick and would like to continue to use them.  I have not yet made changes and it looks like my current VoiceStick usage would bill out at over $20/month.  Yesterdays incoming would bill out at $45/mo.  These same calls moved to other current plans would cost less than $5/mo.  I can shift outbound on the fly but once I change incoming, there is no reason to return.  If VoiceStick wants to stay in the running for higher use accounts they need to act fast. ]]></description>
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<pubDate>Wed, 22 Aug 2007 08:40:36 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18924237</link>
<description><![CDATA[stephencole posted : <div class="bquote"><SMALL>said by <a href="/profile/266201" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=266201');">gbh2o</a>:</SMALL><BR><BR>I have had similar email failure to them.  However, yesterday the following notice was posted to the account page ;-(<br><br>BILLING CHANGE -<br>We are now charging the extremely low rate of $0.0118 per minute for inbound Calls.<br>To avoid service interruption: Customers without Unlimited Calling Plans must<br>have prepaid funds available to cover the cost of these calls<br><br>It's not bad unless your account is set up for folks that don't have internet access and have to rely on the i2bridge to call out... all charges are automatically doubled then.  Almost eliminates their advantage over OneSuite.<br> </DIV>Onesuite VoIP doesn't charge incoming calls, I hope they stay that way together with $2.95 monthly maintenance fee.]]></description>
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<pubDate>Wed, 22 Aug 2007 02:36:33 EDT</pubDate>
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<title>Voicestick must have purchased some incoming minutes!</title>
<link>http://www.dslreports.com/forum/Voicestick-must-have-purchased-some-incoming-minutes-18917959</link>
<description><![CDATA[cbrain posted : Voicestick must have purchased some incoming minutes!<br><br><div class="bquote"><SMALL>said by <a href="/profile/160346" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=160346');">cbrain</a>:</SMALL><BR><BR>------------------<br>Your message has been enqueued and undeliverable for 1 day<br>to the following recipients:<br><br>  Recipient address: customersupport@support.i2telecom.com<br>  Reason: unable to deliver this message after 1 day<br><br>Delivery attempt history for your mail:<br>...<br><br>Fri, 17 Aug 2007 08:37:29 -0500 (CDT)<br>; initial status response expected<br><br>The mail system will continue to try to deliver your message for an additional 3 days.<br>...<br> </DIV>The address was correct.  Sent this email Friday morning and got an auto response with ticket number Monday evening. <br><br>Do they offer an express email option?   ;)]]></description>
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<pubDate>Tue, 21 Aug 2007 10:35:08 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18912771</link>
<description><![CDATA[jeffnyc posted : If I do a reply to a support email I received from them I do get customersupport@support.i2telecom.com .<br><br>While I am not happy about them charging for incoming calls my biggest gripes with relation to the implementation are:<br>1.  Double charges for i2bridge calls.<br>2.  Incoming call rate charged for calls that go to voicemail.  So even if you don't answer amd the call is redirected to your voicemail,  you are still be charged for that caller leaving u a message.]]></description>
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<pubDate>Mon, 20 Aug 2007 15:08:55 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18912648</link>
<description><![CDATA[mojojojo posted : WoW, I am bummed to read this, and I just checked my account and am being charged for incoming. I signed up with VS after reading much on this forum, finding out my SR was about to go out. Which luckily I was at the end of my 2nd year with SR. So I didn't lose anytime with them and actually got 10 days free service at the end since my account was supposed to expire 7/25...But back to VS and their shady middle of the night rate change, what a shame. I was just telling a friend about how cool it was they had free incoming. Now after my SR number was finally ported to VS, they start charging for incoming with NO NOTICE. Even though its a fair price I will just let my account run out, cause who knows whats next... Unless their customer service improves and they offer some kind of new perk, I don't see them lasting long since a lot of people will jump ship.]]></description>
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<pubDate>Mon, 20 Aug 2007 14:49:31 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18911815</link>
<description><![CDATA[gbh2o posted : <BLOCKQUOTE>per M9MD:<br>"I've looked all over the voicestick.com and i2telecom.com sites for the VS support email address you referenced --- without success. Where did you get the customersupport@support.i2telecom.com address? Usually, domain addresses with "support" instead of "www" bring up a webpage. Have you tried support@voicestick.com or support@i2telecom.com or customersupport@voicestick.com or customersupport@i2telecom.com? [I'm just guessing.]<br><br>The VS website has a direct email link for customer support that has worked for me in the past."<br></BLOCKQUOTE><br><br>In my case I used the on-line system to query customer support.  The address returned is what VoiceStick put in! ]]></description>
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<pubDate>Mon, 20 Aug 2007 12:32:59 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18911411</link>
<description><![CDATA[cbrain posted : <div class="bquote"><SMALL>said by <a href="/profile/1273917" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=1273917');">N9MD</a>:</SMALL><BR><BR>I've looked all over the voicestick.com and i2telecom.com sites for the VS support email address you referenced --- without success. Where did you get the <I>customersupport@support.i2telecom.com</I> address?  ...<br> </DIV>I called after reading this thread and the VoiceStick IVR offered that email address.  I just checked and it still does.  Their MX record lists this address and their i2telecom.com, both without a backup server.  I just tried dnsstuff.com and got a "no response" for the above and "Got an unknown RCPT TO response: 551 user does not exist" to CS. & S. @i2telecom.com.<br><br>Voicestick has performed well for me.  This timing is bad because I just started using them as a main number and I have better active options than using their new plan for my expected volume.  They have the choice of what to charge and I the choice to use another provider.  I rate every vendor on several issues.  I would expect a simple notice prior to the change and another post here shows they are probably in violation of their own terms.  I'm not fighting this, just revising my opinion of them.<br><br>After SunRockets whatever, I had decided to use VS for around a third of my outgoing, leave a $10 minimum and deposit at least $5 per month.  I thought providers received revenue from incoming calls.  If their incoming rate was about half, I probable would stick with my plan.  Now I will just re-direct much of my inbound and watch.  I do hope they are successful and adjust this plan or offer a reasonable unlimited inbound.  They appear to be a small operation so I will cut some slack.]]></description>
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<pubDate>Mon, 20 Aug 2007 11:25:51 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18910987</link>
<description><![CDATA[N9MD posted : <div class="bquote"><SMALL>said by <a href="/profile/160346" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=160346');">cbrain</a>:</SMALL><BR><BR>...Your message has been enqueued and undeliverable for 1 day<br>to the following recipients:<br><br>  Recipient address: customersupport@support.i2telecom.com<br>  Reason: unable to deliver this message after 1 day<br><br>Delivery attempt history for your mail:<br><br>Sat, 18 Aug 2007 18:59:23 -0500 (CDT)<br>; initial status response expected </DIV>I've looked all over the voicestick.com and i2telecom.com sites for the VS support email address you referenced --- without success. Where did you get the <I>customersupport@support.i2telecom.com</I> address?  Usually, domain addresses with "support" instead of "www" bring up a webpage.  Have you tried support@voicestick.com or support@i2telecom.com or customersupport@voicestick.com or customersupport@i2telecom.com? [I'm just guessing.]<br><br>The VS website has a direct email link for customer support that has worked for me in the past.]]></description>
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<pubDate>Mon, 20 Aug 2007 10:03:55 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18910944</link>
<description><![CDATA[Modworks posted : The problem with voicestick is that there customer service is awful.<br><br>They have downtimes they don't explain.<br>Rate changes they do without informing the customer.<br>Hardware settings that change without informing the customer till after the changes are done.<br><br>They need to hire some people as full time customer service or they need to close up shop.]]></description>
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<pubDate>Mon, 20 Aug 2007 09:54:16 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18910852</link>
<description><![CDATA[gbh2o posted : I have had similar email failure to them.  However, yesterday the following notice was posted to the account page ;-(<br><br><br>BILLING CHANGE -<br>We are now charging the extremely low rate of $0.0118 per minute for inbound Calls.<br>To avoid service interruption: Customers without Unlimited Calling Plans must<br>have prepaid funds available to cover the cost of these calls<br><br><br>It's not bad unless your account is set up for folks that don't have internet access and have to rely on the i2bridge to call out... all charges are automatically doubled then.  Almost eliminates their advantage over OneSuite.]]></description>
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<pubDate>Mon, 20 Aug 2007 09:35:09 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18908749</link>
<description><![CDATA[cbrain posted : I sent VoiceStick an email to get an official comment and let them know of this thread.  So far here is what I get...<br><br>------------------<br>Your message has been enqueued and undeliverable for 1 day<br>to the following recipients:<br><br>  Recipient address: customersupport@support.i2telecom.com<br>  Reason: unable to deliver this message after 1 day<br><br>Delivery attempt history for your mail:<br><br>Sat, 18 Aug 2007 18:59:23 -0500 (CDT)<br>; initial status response expected<br><br>Sat, 18 Aug 2007 10:49:15 -0500 (CDT)<br>; initial status response expected<br><br>Sat, 18 Aug 2007 02:38:58 -0500 (CDT)<br>; initial status response expected<br><br>Fri, 17 Aug 2007 22:28:54 -0500 (CDT)<br>; initial status response expected<br><br>Fri, 17 Aug 2007 18:18:15 -0500 (CDT)<br>; initial status response expected<br><br>Fri, 17 Aug 2007 14:08:10 -0500 (CDT)<br>; initial status response expected<br><br>Fri, 17 Aug 2007 11:57:58 -0500 (CDT)<br>; initial status response expected<br><br>Fri, 17 Aug 2007 09:47:40 -0500 (CDT)<br>; initial status response expected<br><br>Fri, 17 Aug 2007 08:37:29 -0500 (CDT)<br>; initial status response expected<br><br>The mail system will continue to try to deliver your message for an additional 3 days.<br>--------------<br><br>Perhaps their mail service started charging for incoming without notice and they didn't have enough on deposit.   ;)]]></description>
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<pubDate>Sun, 19 Aug 2007 21:22:32 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18908652</link>
<description><![CDATA[kieranmullen posted : Yeah :-( <br><br>However you could just get a call in number form &raquo;<A HREF="http://vitelity.net" >vitelity.net</A> or &raquo;<A HREF="http://les.net/products/product_ipdidusa.php" >les.net/products/product_ipdidusa.php</A><br><br>Port fees are about $10-35 though.<br><SMALL>--<br><br>KieranMullen<br>&raquo;<A HREF="http://360oregon.com" >360oregon.com</A></SMALL>]]></description>
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<pubDate>Sun, 19 Aug 2007 21:03:40 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18908537</link>
<description><![CDATA[voip_user posted : <div class="bquote"><SMALL>said by <a href="/profile/1301123" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=1301123');">kieranmullen</a>:</SMALL><BR><BR>&raquo;<A HREF="http://gizmoproject.com" >gizmoproject.com</A> is great. You can program your ATA and get a DID for $35 a year. No NP though.<br> </DIV>No Porting, thats what kills gizmo project atleast for me.]]></description>
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<pubDate>Sun, 19 Aug 2007 20:38:52 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18908484</link>
<description><![CDATA[kieranmullen posted : &raquo;<A HREF="http://gizmoproject.com" >gizmoproject.com</A> is great. You can program your ATA and get a DID for $35 a year. No NP though.]]></description>
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<pubDate>Sun, 19 Aug 2007 20:29:24 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18907729</link>
<description><![CDATA[anon posted : Better and more reliable deals:<br><br>1)gizmoproject + grandcentral; 2)callcentric; 3) voicepulse $14.95 plan 4) voicebroad $9.95 plan 5) vonage $14.95.<br><br>All of above are more reliable and cheap. And four of them have caller ID with NAME.  None of them has less than 5 rings to voicemail. ]]></description>
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<pubDate>Sun, 19 Aug 2007 18:05:28 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18907255</link>
<description><![CDATA[jeffnyc posted : Wonder why my friends has no charge for GA numbers...<br><br>Connect Date (GMT):  8/8/2007 9:03:53<br>Description: USA-Georgia<br>Number: 1770882xxxx<br>Minutes: 3<br>Charge: 0]]></description>
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<pubDate>Sun, 19 Aug 2007 16:46:05 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18907134</link>
<description><![CDATA[jeffnyc posted : <div class="bquote"><SMALL>said by <a href="/profile/1471207" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=1471207');">SteveinNC</a>:</SMALL><BR><BR>I don't think anyone has a better deal..<br><br>Been with VS almost 1 month from SR and the cost has been a total of $1.00. <br><br>Can't get into my VM since my ported number became active in about 6 days from the initial order. I'm not even trying to figure out the VM. I'll wait another week or two to call their CS.<br><br>I use my home answering machine and can fax every time with my VS line. <br><br>I'm certainly getting what I pay for.<br> </DIV>You can dial 14040000000 from your Voicestick phone to access voicemail.   Depending on adapter you can change dialplan to have 00 dial this.]]></description>
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<pubDate>Sun, 19 Aug 2007 16:22:57 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18906780</link>
<description><![CDATA[teledatatech posted : At this point I am still satisfied with Voicestick and plan<br>staying with them. I wish hoever I could get a local number, even though the one I have now is still a local call to those calling me from the town I'm in.<br><SMALL>--<br>Embarq DSL 1500/586 | Voicestick  | Skype</SMALL>]]></description>
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<pubDate>Sun, 19 Aug 2007 15:20:23 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18906671</link>
<description><![CDATA[SteveinNC posted : I don't think anyone has a better deal..<br><br>Been with VS almost 1 month from SR and the cost has been a total of $1.00. <br><br>Can't get into my VM since my ported number became active in about 6 days from the initial order. I'm not even trying to figure out the VM. I'll wait another week or two to call their CS.<br><br>I use my home answering machine and can fax every time with my VS line. <br><br>I'm certainly getting what I pay for.]]></description>
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<pubDate>Sun, 19 Aug 2007 14:55:55 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18906534</link>
<description><![CDATA[jeffnyc posted : Poor Voicestick.....  trying to make a little profit and people start jumping ship :)<br><br>I am curious - who do you think has a better deal even with the charges?<br><br>Just trying to see it from both perspectives...]]></description>
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<pubDate>Sun, 19 Aug 2007 14:31:19 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18905892</link>
<description><![CDATA[PJIV posted : I just sent the following...<br><br>Since you have changed your terms I want a refund.  I tried out your service, and it was okay when incomming calls were free, but for you to change now.  Well I have used a total of $0.06 of my initial $10.  Since you are now giving away $5.00 in calling on new accounts.  I think it fair to forgo the $0.06 and give me my full $10.00 back and cancel my account.<br><br>We'll see what happens.  I think it sucks, but what can you do.  I only was using them as a backup.]]></description>
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<pubDate>Sun, 19 Aug 2007 12:33:32 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18905278</link>
<description><![CDATA[anon posted : Just call my credit card company to get my money back.  ]]></description>
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<pubDate>Sun, 19 Aug 2007 10:35:06 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18904206</link>
<description><![CDATA[jeffnyc posted : I just noticed that even if an incoming call goes to voicemail you are still charged.]]></description>
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<pubDate>Sun, 19 Aug 2007 01:51:44 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18901310</link>
<description><![CDATA[jeffnyc posted : <div class="bquote"><SMALL>said by <a href="/profile/859727" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=859727');">gimp55</a>:</SMALL><BR><BR>does the VS 400 USA and Canada $9.99 per month include free incoming calls if so looks like it would be best to upgrade to it as i usally add $10 a month anyway.  <br> </DIV>Good point.  The N2N actually worked out to be cheaper than the $9.99 plan.  The 9.99 has about a $2 (maybe a little less) 911 fee.   To spend $10 or even $12 with the N2N plan thats a lot more minutes.  The $9.99 plan would need to include incoming minutes to make it worth it.<br><br>I know I didnt answer your question but there is no info on the site.  As a matter of fact they still have the 2 cents a minute rate posted for excess minutes over the 400 which I do not think is correct.<br><br>Another strange thing is that my friend has an Atlanta number (where they are based) and he has a lot of no charge calls in his call history ???]]></description>
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<pubDate>Sat, 18 Aug 2007 15:15:00 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18901123</link>
<description><![CDATA[gimp55 posted : does the VS 400 USA and Canada $9.99 per month include free incoming calls if so looks like it would be best to upgrade to it as i usally add $10 a month anyway.  ]]></description>
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<pubDate>Sat, 18 Aug 2007 14:35:15 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18900381</link>
<description><![CDATA[jeffnyc posted : <div class="bquote"><SMALL>said by <a href="/profile/1156045" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=1156045');">Quattrohead</a>:</SMALL><BR><BR>Now this pisses me off, used the i2bridge to call the UK. Got charged for both legs of the call. Oh well, use up my credit and move on.<br><br> </DIV>Yeah, that is messed up.  When they first did the upgrade a quirk was that they charged you to check Voicemail.  I am hoping this is a quirk of their implementation of incoming call charges.<br><br>I all of us reading this forum should email them to complain about being charged for the double leg.... if they get enough complaints maybe they will fix it... and I hardly use i2bridge.<br><br>customersupport@support.i2telecom.com<br><br>Hmmm, maybe it would have been worth it to take the unlimited $199 plan with the free SR months.  Then after it ended you could switch to the N2N plan and ride on the free $50 credit for awhile (I don't make many intl calls)]]></description>
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<pubDate>Sat, 18 Aug 2007 11:49:21 EDT</pubDate>
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<title>Re: [VoiceStick] VoiceStick N2N Plan $4.95/mo.</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-VoiceStick-N2N-Plan-495mo-18900377</link>
<description><![CDATA[voip_user posted : <div class="bquote"><SMALL>said by <a href="/profile/576441" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=576441');">jethro7</a>:</SMALL><BR><BR>If you attempt to order the N2N, it says Free but $4.95 per additional.:<br>   <br>  $ FREE  Next2Nothing&#65533; ($4.95 for Each Additional Account) <br> <br> <br> </DIV>That $4.95 is charged only if you have second account. They look for certain fields like address on new account if you have another N2N service on same address they will charge that $4.95 on second line]]></description>
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<pubDate>Sat, 18 Aug 2007 11:48:34 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18900277</link>
<description><![CDATA[Merconium posted : <div class="bquote"><SMALL>said by <a href="/profile/1021902" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=1021902');">jeffnyc</a>:</SMALL><BR><BR><div class="bquote"><SMALL>said by <a href="/profile/574294" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=574294');">Merconium</a>:</SMALL><BR><BR>I just changed to VS two days ago thinking incoming calls were free... grrrr.<br> </DIV>did u port?<br> </DIV>Not yet. I'm gonna see what our usage looks like for a few more days before I decide what to do (which sucks, of course, because our number is still disconnected thanks to SR).]]></description>
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<pubDate>Sat, 18 Aug 2007 11:28:08 EDT</pubDate>
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<title>Re: [VoiceStick] VoiceStick N2N Plan $4.95/mo.</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-VoiceStick-N2N-Plan-495mo-18900179</link>
<description><![CDATA[jethro7 posted : If you attempt to order the N2N, it says Free but $4.95 per additional.:<br>   <br>  $ FREE  Next2Nothing&#65533; ($4.95 for Each Additional Account) <br> <br> ]]></description>
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<pubDate>Sat, 18 Aug 2007 11:11:19 EDT</pubDate>
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<title>Re: [VoiceStick] VoiceStick N2N Plan $4.95/mo.</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-VoiceStick-N2N-Plan-495mo-18900106</link>
<description><![CDATA[N9MD posted : It appears that --- not only are incoming calls $.0118 per minute --- but if you log in and click on "Change Plan", the N2N selection shows a $4.95/month charge.  Yet the home page shows FREE.<br><br>One of my VS N2N #s for some reason continually gets incoming wrong numbers --- which up until now has not cost me anything.  The incoming calls --- in fact <B>no incoming calls</B> --- are showing in my call logs --- making it tough to determine incoming usage.  Only my deposited funds keep going down, down, down, down.<br><br>But ---with no monthly fee --- the outgoing and incoming minute calls are still relatively inexpensive for low usage or backup usage folks.  I ain't complaining.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-VoiceStick-VoiceStick-N2N-Plan-495mo-18900106</guid>
<pubDate>Sat, 18 Aug 2007 10:55:04 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18900103</link>
<description><![CDATA[slow mo posted : <div class="bquote"><SMALL>said by <a href="/profile/1156045" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=1156045');">Quattrohead</a>:</SMALL><BR><BR>Now this pisses me off, used the i2bridge to call the UK. Got charged for both legs of the call. Oh well, use up my credit and move on.<br><br>8/16/2007 7:57:50 PM&#9;United Kingdom&#9;441424xxxxxx&#9;34&#9;0.33<br>8/16/2007 7:57:50 PM&#9;INCOMING&#9;1413xxxxxxx&#9;34&#9;0.40<br> </DIV>Same here to Ireland. i2Bridge was so great and that's why I've had VS for more than a year. It's just not as a good deal to be charged on both legs now.<br><br>Well, as you said, use up the money and move on.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18900103</guid>
<pubDate>Sat, 18 Aug 2007 10:54:25 EDT</pubDate>
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<title>Re: [VoiceStick] Is VoiceStick now charging for incoming calls o</title>
<link>http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18899774</link>
<description><![CDATA[Quattrohead posted : Now this pisses me off, used the i2bridge to call the UK. Got charged for both legs of the call. Oh well, use up my credit and move on.<br><br>8/16/2007 7:57:50 PM&#9;United Kingdom&#9;441424xxxxxx&#9;34&#9;0.33<br>8/16/2007 7:57:50 PM&#9;INCOMING&#9;1413xxxxxxx&#9;34&#9;0.40]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-VoiceStick-Is-VoiceStick-now-charging-for-incoming-calls-o-18899774</guid>
<pubDate>Sat, 18 Aug 2007 09:12:09 EDT</pubDate>
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