avaloncourt
join:2002-01-13
Meadville, PA
| reply to Piggie
Re: Not Unique
Just a little follow-up on the situation. I'm still waiting for the modem return-label. Yesterday was amusing. The day of the cancellation I sent a message on their support form copying the review I left above. FIVE days later I got an automated response from their support system the support message had been received and they were experiencing heavy support volume (apparently) and they would get to me as soon as possible.
I'm again glad I didn't go with Windstream. There was no follow-up today. Five days for the support system to get to your submitted message with an automated reply and at least seven or more days before they get back to you is a little scary. |
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AnonymousOne3
Former Broadband Rep
join:2007-08-04
Salina, KS | I guess my next question would be...if you didnt have any problems with cable, why did you attempt to change providers? If I am getting a good service somewhere, I wouldnt dump them for no good reason..but thats me. |
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