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codejunkie8

join:2007-04-15
Inez, KY

suddenlink - modem reprovisioning to 3meg daily

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i was just curious if anyone else in the wv, ky, area with an ambit cable modem is having problems with there modem reprovisioning to 3meg instead of 6meg?

for the past two weeks my modem speed is being reset to 3meg daily the only way i can get the 6meg service, what i should be getting is to call in and have them reprovision the modem.

daily calls for the past two weeks to tech support have resulted in nothing but headaches, and them saying the same thing that there is not a problem with the modem or on there end and i can't even get a tech out here to address the problem, also i noticed in the modem configuration page that where it once listed my maximum down and upstream speeds it is all set to 0


SuddenlinkWV
Technical Operations
Premium,VIP
join:2006-04-22
Scott Depot, WV

Send me an IM with your MAC address and I will see what I can find out for you.

Thanks



ReMarkable

join:2005-03-13
Beckley, WV

1 edit

said by SuddenlinkWV:

Send me an IM with your MAC address and I will see what I can find out for you.

Thanks
Why does Beckley Oak Hill only get 4 to 4.5 aren't we supposed to been upgraded to 6meg?