Re: [Info] Outlet usage disconnects Modem in Broadband Tweaks http://www.dslreports.com/forum/r18908186 en Fri, 27 Nov 2009 22:28:18 EDT Fri, 27 Nov 2009 22:28:18 EDT Re: [Info] Outlet usage disconnects Modem http://www.dslreports.com/forum/remark,18929356 elpitufoex : here is the ping and trace.
and thanks, as far as the elecrician, there is none but me available and yes i live in mexico.
Ok, on the box, there is no heat although it is hotter than haites here right now.
Dusted out the pc, set up a external fan outside pointing to the pc and the modem.
I have no av at this time as it was draining rescources and limiting speed and I needed to see what I actually had. (only has a messenger and front page of yahoo being used anyways, and a game that the wife plays so no surfing really and the disc for av ready when the pc is being used more for school again)
I turned off all auto updates, and firewall. Also the house is 5 years old.
There is some electrical something going on so as it it rented and I can't access it, except what is easily accessable.
This is a cement/stucco and brick house with elect lines in the walls..
I have a question though, on the pc which is 512mg (upgraded) my error sorry, it has a card for wireless installed but is not used. can that be conflicting at all?
Thanks
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ping -n 10 www.google.com

Pinging www.l.google.com [74.125.19.147] with 32 bytes of data:

Reply from 74.125.19.147: bytes=32 time=35ms TTL=240
Reply from 74.125.19.147: bytes=32 time=33ms TTL=240
Reply from 74.125.19.147: bytes=32 time=34ms TTL=240
Reply from 74.125.19.147: bytes=32 time=55ms TTL=240
Reply from 74.125.19.147: bytes=32 time=46ms TTL=240
Reply from 74.125.19.147: bytes=32 time=33ms TTL=240
Reply from 74.125.19.147: bytes=32 time=42ms TTL=240
Reply from 74.125.19.147: bytes=32 time=43ms TTL=240
Reply from 74.125.19.147: bytes=32 time=43ms TTL=240
Reply from 74.125.19.147: bytes=32 time=38ms TTL=240

Ping statistics for 74.125.19.147:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 55ms, Average = 40ms

C:\Documents and Settings\Owner>tracert www.google.com

Tracing route to www.l.google.com [74.125.19.147]
over a maximum of 30 hops:

1 30 ms 10 ms 8 ms 10.136.0.1
2 14 ms 43 ms 12 ms 200.77.192.1.static.cablered.com.mx [200.77.192.
1]
3 18 ms 13 ms 19 ms 10.210.1.253
4 12 ms 11 ms 11 ms 10.210.1.254
5 10 ms 15 ms 17 ms cv1xaggc01-gex0906 [209.242.143.109]
6 21 ms 26 ms 23 ms elcnsysc02-gex0902.sd.sd.cox.net [68.6.8.36]
7 17 ms 17 ms 23 ms fed1dsrj01-ge600.0.rd.sd.cox.net [68.6.8.2]
8 24 ms 26 ms 23 ms paltbbrj02-ae0.0.r2.pt.cox.net [68.1.0.235]
9 62 ms 38 ms 33 ms 68.105.31.62
10 41 ms 55 ms 36 ms 209.85.130.6
11 35 ms 43 ms 36 ms 209.85.251.34
12 37 ms 35 ms 51 ms 209.85.251.94
13 61 ms 35 ms 40 ms 74.125.19.147

Trace complete.

C:\Documents and Settings\Owner>]]> http://www.dslreports.com/forum/remark,18929356 Wed, 22 Aug 2007 18:49:43 EDT Re: [Info] Outlet usage disconnects Modem http://www.dslreports.com/forum/remark,18926232 Irish Shark : First, he lives in Mexico and not the USA. That is why I asked him not to tinker with the stuff. No Idea how they installed the stuff and I am sure they did not use the NEC code.

Second, I am not an electrical by trade, but I have done my share of running electrical wires, installing breaker boxes, and troubleshooting electrical issues.
--
"You can observe a lot by watching". Yogi Berra]]> http://www.dslreports.com/forum/remark,18926232 Wed, 22 Aug 2007 12:07:12 EDT Re: [Info] Outlet usage disconnects Modem http://www.dslreports.com/forum/remark,18925035 anon :
said by Irish Shark See Profile :

Let's try it the kinder garden way. 242 kilobits/s = 30976 bytes/s

30.25 is kiloBYTES/s

You are correct I did forget to move the decimal point 242000.

Thanks for the correction.
said by Irish Shark See Profile :

• As far as this speeds are concerned, they are right where they should be. Look at his last speeds test after the tweaking. 985Kb/s = 0.985mb. He is almost hitting his his 1mb cap. Nothing wrong there.

• You are looking at his UPSTREAM and not the DOWNSTREAM. He probably has a 1mb/256kb line. Which is a far cry from dialup.
Again thanks for the correction.

said by Irish Shark See Profile :

As far as playing electrician, I would not recommend that. I asked him to call an electrician to checkout his fan issue.
Well I am not playing electrician, unlike yourself I am a electrician.
said by Irish Shark See Profile :

"Could be a grounding issue or a dozen other things.
I would not not advise that you try to fix it yourself unless you are an electrician. I would ask the ISP to check the line coming into your house and make sure it is grounded properly. If that is not the issue, get an electrician to check it out."
In all my years I've never seen a grounding problem/issue cause the symptoms stated above.

There are millions of houses throughout the US that DO NOT
have the ground wire in them and I have seen many that do
not have the RF cable (cable for Internet & TV)grounding wire.

None of those will exhibit the symptoms stated.

Although it is required to have everything grounded properly
these days it was not required in the past.

Either there is a possible overloading of the circuit or there is a wiring/connection problem on the current carrying conductors (somewhere) causing a transient voltage drop (during load changes)which would cause the modem as well as possible other equip. to reset.

Surely grounding the RF cable per the NEC (National Electric Code) should be checked (and is the responsibility of your service provider) , however it will have no effect on the symptoms reported here.

And like yourself I recommended that a electrician be called to investigate further.

I simply stated a procedure for checking things out which anyone can do and should do, along with checking smoke detectors which are your last line of defense in case of a real problem event.

Also these days there is a handy little tester available called a "Kill A Watt" tester (29.99)which anyone can use that is very inexpensive.

»https://www.chooserenewables.com/xcart/p···3&page=1

Again any findings using any methods of testing, should be referred to a experienced electrician.]]> http://www.dslreports.com/forum/remark,18925035 Wed, 22 Aug 2007 08:57:13 EDT Re: [Info] Outlet usage disconnects Modem http://www.dslreports.com/forum/remark,18919382 Irish Shark : You are a little late to the party. I told him what his problem was 10 days ago.

I don't know where to start .... Let's try 1st. grade math.

"242kbps is > .242mbps

kilo = k = 1000
mega = m = 100000
giga = g = 100000000

So 242kbps is 242 / 8 = 30.25 bytes per second or 30.25Bps

Notice the capital "B"

Simple hey...!!!

Sorry.... first grade math.

30.25Bps is Dialup speed."

Let's try it the kinder garden way. 242 kilobits/s = 30976 bytes/s

30.25 is kiloBYTES/s


• As far as this speeds are concerned, they are right where they should be. Look at his last speeds test after the tweaking. 985Kb/s = 0.985mb. He is almost hitting his his 1mb cap. Nothing wrong there.

• You are looking at his UPSTREAM and not the DOWNSTREAM. He probably has a 1mb/256kb line. Which is a far cry from dialup.

• As far as playing electrician, I would not recommend that. I asked him to call an electrician to checkout his fan issue.
--
"You can observe a lot by watching". Yogi Berra]]> http://www.dslreports.com/forum/remark,18919382 Tue, 21 Aug 2007 14:04:00 EDT Re: [Info] Outlet usage disconnects Modem http://www.dslreports.com/forum/remark,18917706 anon : operating system is Windows XP Home w SP2 all updates
Computer is 256 mg with 1.7 gz Celeron Processor HP 503n and 40 GB HHD

Well XP is very slow with 256meg recommend 512 at least if not 1gig.

DCP2100 is a cable modem.... not DSL

'Speakeasy test : 848kbps down and 242kbps up"

That is terrible performance at best so you do have a problem.
Tweaking XP won't fix it, need to find the problem and fix it.

"I pay for 1mg service I am not sure of the conversion to kbps"

242kbps is > .242mbps

kilo = k = 1000
mega = m = 100000
giga = g = 100000000

So 242kbps is 242 / 8 = 30.25 bytes per second or 30.25Bps

Notice the capital "B"

Simple hey...!!!

Sorry.... first grade math.

30.25Bps is Dialup speed.

"no router"

Very bad setup....you need a hardware router of some kind even for one PC...!!

Do you have an old pc w/Pentium III, if so... that may be setup as a router fairly simply.

So from what you have posted so far it looks like you have two problem areas.

A problem with the internet and a problem with power to your system.

So lets start with the internet.

Start > run> type "cmd" enter

ping -n 10 www.google.com

tracert www.google.com

post those results

right click upper left of window and "edit" > "select all"

again right click upper left of window and select "edit" > "copy"

paste that here.

Now for the power.

Turning other equip/devices on/off should not effect your modem and if they
do then that is indicative of a electrical problem.

Find the breaker in your panel that your system is on and feel it to see if it is warm.
Do not open the panel..!!!
Just touch it with your finger on the surface.
If it is warm you may have to many equip/devices on that circuit.

What is the number on the handle of that breaker 15 or 20 ...??
Probably a 15.

If the breaker isn't warm then you may want to consider
having a Electrician look at the wiring in all the outlets on that circuit.

Plug in a lamp to verify you are on the correct breaker and turn off the breaker.

BTW how old is the house and where are you located and there should be
a brand name on the panel somewhere i.e. GE, Murry,Federal...FPE

Then....

download »www.belarc.com/Programs/advisor.exe

install it and

Post ONLY the "Communications" section results here.

Also are you running AV and a software firewall..??]]> http://www.dslreports.com/forum/remark,18917706 Tue, 21 Aug 2007 09:56:03 EDT Re: [Info] Outlet usage disconnects Modem http://www.dslreports.com/forum/remark,18911684 Irish Shark : • Signals are OK.

• Speeds are OK.

• It is possible that the heat is driving the upstream out of spec; however, I don't think this is the case here.
--
"You can observe a lot by watching". Yogi Berra]]> http://www.dslreports.com/forum/remark,18911684 Mon, 20 Aug 2007 12:10:41 EDT Re: [Info] Outlet usage disconnects Modem http://www.dslreports.com/forum/remark,18908186 elpitufoex : About Your Modem
This page provides the basic information about your cable modem.

Name
WebSTAR DPC2100
Modem Serial Number
200558366
Cable Modem MAC Address
00:11:e6:28:ca:5f
Hardware Version
2.0
Software Version
v2.0.2r1242
Receive Power Level
0.0 dBmV
Transmit Power Level
38.8 dBmV
Cable Modem Status
Operational

Ok, this is the info from that page and thanks so much.
As for the internet providor, We stopped calling them as 9/10 they say it is the pc and it needs to be reformatted or that I have a virus but that it is never thier line....
It doesnt matter if we have connected a new non used pc or several pcs to the line and gotten the same results. That is why I come here so often. :) thanks.
Ok, that site did not ask me to log into anything, I have the correct info? :uhh:
PS today is one of our days with super heat outside. I will give you the results of the speed test today, looks ok i think.

]]> http://www.dslreports.com/forum/remark,18908186 Sun, 19 Aug 2007 19:35:05 EDT Re: [Info] Outlet usage disconnects Modem http://www.dslreports.com/forum/remark,18859266 John116 : Just a few simple things you might do:

Perhaps the cable modem is getting too hot due to the warmer temperatures. Or, perhaps, the power-line voltage is lower than normal.

1. Is your cable modem sitting on top of your PC or another heat source?
2. If that is not an issue, try using a fan to cool the modem.
3. Do the lights dim if an appliance is turned on? Ask the electricity provider about the incoming voltage at your home. Has it changed recently due to extra demand on the system? ]]> http://www.dslreports.com/forum/remark,18859266 Sun, 12 Aug 2007 14:51:26 EDT Re: [Info] Outlet usage disconnects Modem http://www.dslreports.com/forum/remark,18853677 Irish Shark : • As for the tweaks and the speed, that is all OK.

• Go to »192.168.100.1. The username is admin and the password is w2402. Post you signals.

• You have some high latency on your line and at your hop. It could be your problem or the ISPs (I see that you are in Mexico.) Ask your ISP to run a ping and line quality check and see what they have to say.

• As for the fan issue, that is not normal. Could be a grounding issue or a dozen other things. I would not not advise that you try to fix it yourself unless you are an electrician. I would ask the ISP to check the line coming into your house and make sure it is grounded properly. If that is not the issue, get an electrician to check it out.
--
"You can observe a lot by watching". Yogi Berra]]> http://www.dslreports.com/forum/remark,18853677 Sat, 11 Aug 2007 12:43:23 EDT Re: [Info] Outlet usage disconnects Modem http://www.dslreports.com/forum/remark,18850510 elpitufoex : On a added note also, I just plugged in the fan and it did not disconnect me earlier and I thought yay! but then this evening I turned it off and .. no internet.

sure don't understand the common denominator between these two things. But sure appreciate the thoughts and ideas.]]> http://www.dslreports.com/forum/remark,18850510 Fri, 10 Aug 2007 20:39:38 EDT Re: [Info] Outlet usage disconnects Modem http://www.dslreports.com/forum/remark,18850426 elpitufoex : 1: Downloaded DrTcp and set it up accordingly.
2: re-ran tweak test »/tweakr/block:···a=normal
:huh:
3: Speed Tests from the two DIFFERENT cities nearest me are LA, Calif with 1021 kbps down and 242 kbps up
and San Fransisco with 1016kbps down and 242kbps up
(these look much better i think)

4: On the test download here I get a error message saying I have no access to this ftp server.
So I went to downloads.com here : »www.download.com/WarRock/3000-74···820.html and tried to download this game. It starts at 117kbs then drops to 55 and then slides up to 70 and stablizises in 30-45sec. This is better than yesterday though when I was trying one and it said 20. and another at 50. So is better. But I was downloading at 128 -117 alwaays before, but not now.]]> http://www.dslreports.com/forum/remark,18850426 Fri, 10 Aug 2007 20:26:49 EDT Re: [Info] Outlet usage disconnects Modem http://www.dslreports.com/forum/remark,18850218 elpitufoex : Ok, Sorry. I had a emergancy here but am back. Here is the info requested sorry wasnt there earlier.

1. Tweaks test (no firewall on)»/tweakr/block:···a=normal
2. The fastest of the 3 speed tests
Speakeasy test : 848kbps down and 242kbps up
3. A Line Quality test from here. »/testhistory/1263589/5176e
4. Internet connection is Cable and the provider cableonline.com.mx (CableMas) and the Modem is a DCP2100 scientific Atlanta Series (comes with the provider).
5. If DSL, do you use PPPoE connection software? (no idea but I dont think so)
6. N/A
7. operating system is Windows XP Home w SP2 all updates
8. I pay for 1mg service I am not sure of the conversion to kbps
9. No network.
10. no router.
11. How far you are (if using DSL) from the CO (Central Office). Keep in mind that further than 10,000 feet can significantly degrade speeds. Click here to find your distance, or simply ask your ISP" This is wire length, not mileage.

no idea. the office I pay at is aprox 5 miles away and the power pole the line is mainly connected to is 2 block away. with one line to this block with several users. Sorry is not more specific, the site link to hep with that question is currently down.
Also for added info:
Computer is 256 mg with 1.7 gz Celeron Processor HP 503n andd 40 GB HHD]]> http://www.dslreports.com/forum/remark,18850218 Fri, 10 Aug 2007 19:57:21 EDT Re: [Info] Outlet usage disconnects Modem http://www.dslreports.com/forum/remark,18848563 Irish Shark : In the mean time .....

Download DrTcp

Set Tcp Receive Window to 64240

Set Windows Scaling, Time Stamping, Selective Acks, Path MTU Discovery, Black Hole Detection to Default.

Leave Max Duplicate Acks and TTL Blank

Save/Exit DrTcp

Reboot

Rerun the Tweak Test

Run Two Speed Tests from the two DIFFERENT cities nearest to you that are listed here: Speakeasy POPs

Also, test here »ftp://ftp1.optonline.net/test512

Note your speed after about 30 seconds. Then cancel the download.

Post the URL for the New Tweak Test. For the TWO Speakeasy Tests, Copy and Paste the speed results from those tests and note the speed from the FTP download test.
--
"You can observe a lot by watching". Yogi Berra]]> http://www.dslreports.com/forum/remark,18848563 Fri, 10 Aug 2007 15:39:35 EDT Re: [Info] Outlet usage disconnects Modem http://www.dslreports.com/forum/remark,18848534 Irish Shark : Let's get a few more data points and we can go on ... »Posting Rules - Broadband Tweaks
--
"You can observe a lot by watching". Yogi Berra]]> http://www.dslreports.com/forum/remark,18848534 Fri, 10 Aug 2007 15:35:21 EDT [Info] Outlet usage disconnects Modem http://www.dslreports.com/forum/remark,18848369 elpitufoex : ;) Hello, I have been a member a while but never posted so apologize if I am in the wrong area.
I have a problem and have no idea hot to correct it.
Approximately one month ago, My internet started disconnecting frequently. More and more as summer progressed.
I have found the culprit though now, it is the other outlets in the house.
If I am on the pc and some one plugs in and or turns on a fan in the house (3 different fans all in rooms next to me) it will disconnect my internet cable Modem. How do I keep this from happening and any idea s to why it is happening?
I do not have a surge protector at this time, could that be why the issue?
Thanks for all the help and replies.

Here is my test info: »/tweakr/block:···a=normal]]> http://www.dslreports.com/forum/remark,18848369 Fri, 10 Aug 2007 15:08:08 EDT