navjun
join:2005-05-10
 ·Bezeqint
 ·GrandCentral
·VoiceStick
|  [VoiceStick] Is VoiceStick N2N worth the price they are chargin
I've had voice stick N2N over a year and i have spend over $100 on outgoing calls, and now they started charging 1.2 cent for incoming, I do use incoming a lot , so by my calculations I'll end up paying another $20 a month for incoming, so it seems they are going to loose me as a costumer , even though they have good overseas prices.
Also they have been up all the time... so lets hope they can stay up at least. |
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jeffnyc
join:2004-06-09
New York, NY
1 edit | Re: [VoiceStick] Is VoiceStick N2N worth the price they are cha
If you make that many calls why not do an annual plan? Try it for a year... get the free $50 credit and if you dont make intl calls you can switch back to N2N and have $50 to start. I dont know if they charge to switch though. |
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navjun
join:2005-05-10 | What's the annual plan? and how much does it cost? and what is the $50 credit? I don't see it listed on the VS Site!
please send me link if you have? |
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Cornhusker
join:2005-10-26
Lincoln, NE
| it is for former SR customer, and I think promotion is over.
annual plan is still there for $199, free incoming and out
The old promotion is they will add $50 credit for international call charge, and add free months if you have SR contract left over for upto 9 months. |
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navjun
join:2005-05-10 | Annual plan is not listed on the site!! |
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jeffnyc
join:2004-06-09
New York, NY
2 edits | reply to navjun
Yeah - they took away all promos. The $50 was the last to go and even existed pre-Sunrocket deal. It used to be $100 free devices (MG3 adapter was included too) and $50 call credit which would be used for intl since you have unlimited and it would not be applied to calls. But my assumption was the $50 balance would remain in your account if u didnt use it and then if u switched back to N2N plan after a year and your bonus months you would have it.
»www.voicestick.com/s-invite.htm
If you really want a promo you could always try calling them and ask them if they will honor what you are looking if you sign up for the annual plan. Not sure if he will be accomodating or not. Mention you are a dslreports user. |
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Cornhusker
join:2005-10-26
Lincoln, NE | reply to navjun
Are you sure? I still can see the $199 on top of the website, it is blue and white... |
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avalpert
join:2007-01-10
Silver Spring, MD | The annual plan is in the banner on the top of their homepage and the topplan listed on their plans page - don't know how you could miss it. |
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lottust714
@cahwnet.gov
|  reply to navjun
Stay aways from Voicestick; I signed up with the unlimited call 3weeks ago and hardly used except call international which required prepay. last week I have family emergency in Cambodia and used lots of international call by Saturday nite they logout my account. This morning I called CS, after 20mins CS stated that I violated the contract and therefore i2tellcom "Stick-it" terminated my contract. they/CS could not tell why I violated the contract. I never received any email from them.
BEWEARE!!! |
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pcf95
@rr.com
| That's why I decided to go with their N2N plan. My SR number was ported to VoicePulse, with whom I have had an account for nearly three years. Really top-notch service and quality. I use VoiceStick strictly for international calls. Despite their recent rate change and reported lack of customer service, I have to give them credit for voice quality and reliability, along with the relatively low initial cost. They do, however, cut you off after 121 minutes. 
In short, play safe and have a backup plan. Hopefully VS gets their act together and stabilizes their operation for good. |
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jeffnyc
join:2004-06-09
New York, NY | reply to navjun
lottust714 - thats strange - wonder why they cut your service - arent intl calls a pay per min service - it wasnt like you were abusing unlimited?
pcf95 - what do you mean by cutting off after 121 minutes? is 2 hours the max call time? |
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navjun
join:2005-05-10 | I would never risk $200 with Vs after what happened to SR. Also VS Honesty is a little shaky , they have changed their plans and pricing without any notice, I don't think they can succeed like this. |
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sec filing
@comcast.net
| reply to navjun
VoiceStick needs the money, that's for sure.
They had less than $12,000 cash on hand as of June 30, 2007.
»www.sec.gov/Archives/edgar/data/···r10q.htm
I hope they make it through what appears to be a tough time... |
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navjun
join:2005-05-10 |  Still doesn't make it right to change the deal without prior notice |
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pcf95
@rr.com
| reply to jeffnyc
said by jeffnyc  :pcf95 - what do you mean by cutting off after 121 minutes? is 2 hours the max call time? Cannot speak for everyone else, but from my experience, the line disconnects after two hours. Not a biggie; a simple redial would do fine. Haven't gone through the second two-hour interval yet. |
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N9MD
Premium
join:2005-10-08
Wayne, NJ
·VOIPo
·ViaTalk
·PHONE POWER
·Callcentric
| reply to sec filing
said by sec filing :VoiceStick needs the money, that's for sure. They had less than $12,000 cash on hand as of June 30, 2007. » www.sec.gov/Archives/edgar/data/···r10q.htmI hope they make it through what appears to be a tough time... Wow! Excellent post, sec filing. Although much of the verbal content of this 2007 corporate filing is required legalese --- especially the part about the possibility of running out of money this year --- the actual numbers are pretty bleak and do not bode well for the future of VS. I think we now understand why Bruce Nicklin moved on.
I certainly wish VS well --- and I have found their VoIP service (N2N Plan) very useful, user friendly, and reasonably priced --- perhaps too reasonably priced.
The recent SunRocket debacle has brought scores of anonymous posters to BBR --- most of whom came here to vent their anger and frustration at SunRocket, VoiceStick, ViaTalk, Vonics, N2P, TeleBlend and other providers. But I hope people are starting to see the light: Cheap is not necessarily good! VoicePulse and Nuvio, for example, are priced a bit higher --- but one hears very few complaints and horror stories with these "higher price" providers. Perhaps it's time to stop screaming about the poor customer service and failed device registrations and delayed porting and other billing or technical issues --- and simply recognize that if we pay more we'll get more --- and it will still be less expensive than PSTN. |
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sec filing
@comcast.net
| Yeah. I think VoiceStick is trying really hard to get things stable financially and technically. If you look at the SEC filings, there's lots of work at financing, etc. They do need to remember that they need to have solid customer service, though, to do either of those things.
I am upset that VoiceStick makes changes without informing customers before they implement them, but I'm better off *with* VoiceStick than without it, so I hope they succeed.
(That being said, I think offering a $5 unlimited incoming or a .5cent/minute incoming rate would be good. I think Bruce posted at one point that their provider charges them for incoming calls, which seems odd because that provider should get paid for incoming calls, so maybe they could also renegotiate with their supplier.) |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
·callwithus
·Axvoice
| I think that you meant that they have to pay for band width on incoming calls and were hoping to balance off what they may collect from the termination of them to cover those costs. Apparently that hasn't been the case, so they have to charge for those calls. 
As things get tight, they either have to charge for DIDs or incoming. If they charge for DIDs then we are also going to get charged for tax on those DIDs...
One thing the N2N plan is doing is supplying a phone line to many that wouldn't have one otherwise.
With regards to international calls; Voip providers get hit by fraud all the time, and Voice stick has to have checks and balances to protect themselves. If 2 hours or a certain $ amount is their threshold then that is what they must do to survive. Feel free to blame the fraudsters for that, and always have a back up.
Voicestick has a need to make a profit where one is due, and I hope they can. Otherwise we will lose VS.
Just my 2 cents! |
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gbh2o
join:2000-12-18
Greenville, NC
·Future Nine Corpor..
·callwithus
·MyPhoneCompany
·VBUZZER
·Voxee
·Embarq
·VOIPo
·STANAPHONE
·Axvoice
·Packet8
| My guess is that their two hour time-out is what they initially set in the software, never expecting anyone to actually talk that long! I know I have even hit my self-imposed 1 hour limit on my Trixbox occasionally... and I never certainly thought I'd ever talk that long
As for charging for inbound _without_ notice... THAT SUCKS! I can certainly understand they may have a need, but they violated their own TOS. It does not make for happy customers. |
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sec filing
@comcast.net
| reply to voiplover
said by voiplover :I think that you meant that they have to pay for band width on incoming calls and were hoping to balance off what they may collect from the termination of them to cover those costs. Actually, it seems that Level3 charges them for incoming calls directly.
See this thread:
»Re: [VoiceStick] BYOD configurations needed |
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