http://www.dslreports.com/forum/r18912000 en Wed, 11 Nov 2009 14:28:03 EDT Wed, 11 Nov 2009 14:28:03 EDT http://www.dslreports.com/forum/remark,18912000 Tim2 : Where I am, tech support is handled at the local call center, all day, every day.]]> http://www.dslreports.com/forum/remark,18912000 Mon, 20 Aug 2007 13:04:29 EDT http://www.dslreports.com/forum/remark,18911599 prestonlewis : In reference to Comcast HSI, pretty much everything goes through Winnipeg, Manitoba. If you reach the Texas HSI call center, they seem to be the worst at knowing anything (no, not a sling a Bush but hey . . . ) St. Louis HSI call center isn't too bad but they outright told me that they can't do anything but forward changes to Winnipeg who actually makes the changes. I've found Winnipeg to be more knowledgeable and actually able to do something in a few minutes than any other call center. I now ask which city I'm talking to and if it's Texas, I hang up and call again.]]> http://www.dslreports.com/forum/remark,18911599 Mon, 20 Aug 2007 11:54:12 EDT