hwsgeo
join:2007-08-08
Anchorage, AK
 ·Clearwire Wireless
1 edit | My posting caught ClearWire's attention
Thanks to this forum and the two Anchorage ClearWire customers above, my posting finally caught the attention of ClearWire.
On August 14, 2007, 12:10pm, i received a phone call from a lady by the name of Dianna (private number removed by mod). She said she was from ClearWire and had read my posting on dslreports.com. She was able to pull my account and verified my claims since i use the same ClearWire ID for dslreports registration. She was sorry for the grief that i went through and acknowledged there are areas for improvement on their parts (such as billing errors, tax..). She said she would do anything to make it right. The first step she took was to refund $30 to my credit card. I checked the credit card today 08/20/07 and yes, the $30 has been credited back. Secondly she pledged to work to make sure that tax be excluded from Anchorage ClearWire customer account. Finally she offered me one free month service (a value of $55) as their appreciation for my helping them notice the tax issue.
I can not say ClearWire has completely turned me around as only time can tell but i am glad that they have acknowledged there are areas to improve and they are willing to try to do the right thing. In light of that i am willing to stick around
The company perhaps spends millions of $$$$ advertising their products, in the end it only takes a small handful of unhappy customers to destroy what their $$$ try to accomplish.
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