ek
Premium
join:2005-12-23
Orinda, CA
| reply to Cabal
Re: Don't complain, call support
As a Bay Area Comcast customer who has spent the last 4 days on the phone with Comcast Support and have been unable to have them even get a technician to come look at the problem -- which is a complete outage of Comcast cable, phone, and Internet for 14 hours each of the past 4 nights -- I find your suggestion to call support laughable.
Comcast support is useless and their service is horrible. Right now I've escalated to a local office supervisor who promised me yesterday that I would have a network tech on site to fix the incoming line. No tech showed, no phone call, and the "direct line" that the supervisor gave me to call him with questions rolls straight to voice mail with no return calls.
I've considered disconnecting entirely and going back to AT&T and DirecTV but right now have decided not to let them off the hook that easily. Instead I intend to hound them until they fix it. |
