sweets
join:2007-08-22
Temecula, CA
|  [HN7000S] My modem only works at night??
I am at my wits end with hughesnet satellite. I started with the 6000, then upgraded to the dw7000 and now I have the hn7000. I have never had a good experience with this service provider at all but it is the only one offered in my area. Dial-up is faster. (that is when i can get on line!) My modem does not work during the day. It lets me on line around 7 or 8 pm and about 9 to 10 am the the receive and transmit lights go out and i can not get back on line till 7 or 8 pm again. I have tried everything you can imagine. I have talked to the tech support so many times that I do not even need to call them anymore. I know all the diagnostics by heart. They cannot even figure it out. It started with the dw7000 and then I upgraded to the hn7000 and still the same thing. I am totally stumped. The pointing test does not work, the acp test does not work, re-registration does not work.... Nothing works until night time then it works fine. My satellite dish is on our porch roof. There are no trees anywhere, the weather has been beautiful, sunny, clear skies both day and night. I am at my wits end. The only way I can pay my bills is on line. That is how I make a living and to say the least, I have not been able to do so for 3 weeks now. So now they want me to pay 125.00 for a tech guy to come out and I cannot afford it. What good will it do if a tech guy fixes it then I get shut off when I cant pay my bill? Besides why does it work at night and not the day. At night it goes steady all night long. I do not get it. Any help/and or advise would be greatly appreciated very much please. Thanks in advance  |
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CMoore2004
Premium
join:2003-02-06
Jonesville, MI
1 edit | You may have water in the feedhorn or LNB that is steaming up and blocking the signal during the day. I recall seeing a similar problem in this same forum within the past few days.
Edit:
Found it-- »[DW7000] Heat Problem
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Charter 5M | Windows XP MCE SP2 | Mobile AMD Athlon 64 4000+ | 1.5GB RAM | ATI Mobile Radeon X600 128MB | 120GB HDD |
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sweets
join:2007-08-22
Temecula, CA | ok, thank you very much |
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processauto
Processauto
join:2002-04-15
Fremont, WI
| you may have a pointing problem ie your crosspol is not high enough. however i have seen this where the cross pol is just fine but the transmitter is low on power. if your system checks ok for cross pol you should see about having your transmitter changed |
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peve
Premium
join:2003-05-13
Edmonton, AB | reply to sweets
Is the system grounded properly?
PV |
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rmorris
rmorris
Premium
join:2006-08-21
Heflin, AL | Try spraying outdoor unit with cool mist of water during the day to see if their is a heat problem.
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HN7000s Pro | IA-6/93W - 1216 | Hughes Installer | |
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Kord
join:2006-10-27 | reply to sweets
and use checks to pay bills with as a backup, they usually come with an account.
Does the porch roof move? Cooling down at night time.
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I haven't failed, I've found 10,000 ways that don't work. |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
2 edits | reply to rmorris
said by rmorris  :Try spraying outdoor unit with cool mist of water during the day to see if their is a heat problem. Oh good grief - wudja knock it off with the old wives tales please !! These things are supposed to work normally in ambient temps between (roughly) -40 and +140 (I didn't actually look up the tech spec). And it's hotter here in my part of Kentucky than it's been in Temecula all year.
If there's a mechanical ODU issue, spraying it with water can ONLY make it worse. My outdoor hardware is going on 7 years old, operating in greater temperature extremes than they likely ever see in Temecula.
That said, there could be a basic installation issue - perhaps the original installer never put the thing together right in the first place. An equipment evaluation by a qualified professional would not be unreasonable.
//greg//
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HN7000S/1.2Ghz Tualatin/1.2GB PC133 - W2K Pro/SP4 - G11/1410H - RSL screwed up since March 16th - NAT67.44.28.61 - DNS66.82.4.8 plus rollovers - Firefox 2.0.0.6 - SSL proxy switch - AVG+firewall v7.5 |
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bumwolf
join:2007-04-21
Florence, AL
| I agree it's been above 100 for several days where I live and the system is working just fine. Though my service is a bit slow during the day but not so slow it's unusable. Could be there's alot of business traffic on the bird your on. But the water in the system could be a problem as well. Think most have suggested leaving your modem on constantly to keep the moisture out of the feedhorn. Hope you can find a fix I know I try a little self reaiming with my laptop occasionally other than that I'm a cheapo as well.
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Hughesnet | DW7000 | Pro Package | Windows XP SP2 | AMD Athlon 64 3000+ | 1GB RAM | ATI Radeon 9550 256MB | 250GB HDD |
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sweets
join:2007-08-22
Temecula, CA
| Thank you all for all the help. You've been great. Its nice to know there is somewhere to go with good people. My modem has been up and running all day so far but its only noon so we will see how it goes. |
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enrolk
join:2002-04-23
Murrells Inlet, SC | reply to sweets
I go with the mounting moving because of the suns heat on the wood it is mounted on.
Could be you were too close to the edge of the aiming angle [dish misalignment]and it only took a little heat to change the antenna angle.
Just a thought. |
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Taz480
join:2006-09-13
Swisshome, OR | reply to sweets
Thats true. Sat TV dishes can lock a signal and stay locked inside a 6 foot diameter. These HN Sat internet dishes have to hit about a 5/8 inch hole. |
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nightcapg
join:2003-03-26
Polk City, FL
| reply to sweets
i had a similar problem; for over three weeks i started loosing my signal after 9 am and then it would come back up around 8 pm.. each day i would loose the signal longer and longer.i decided to try something...during the day i'd get me garden hose out and water the transmitter for a minute or two and then check my modem..i then could get on line for about 10 minutes..weird stuff...anyway i called customer sefvice ...told them the storey; they did a few checks etc..and then told me they would send out an installer..he came out changed the transmitter and feedhorn...and now all is back to normal..i had no trouble from customer service and there was no cost to me.
i'm on the pro plan, satmex5 1170..4 computers networked together... |
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savillehill
join:2002-01-16
Lexington, VA
| reply to sweets
DW4000 RSL 78-82, ACP 81.
Indeed, it could be a water problem in the feed... I've had a DW4000 system since late 2001... a few months after the initial installation I noticed degradation in the signal level. After EL Tech Support pulled me through the knot hole a few times, I shut down the system and climbed up the ladder and examine the antenna and transmitter/feed-horn hardware and discovered there was actual water (not just moisture) in the feed-horn window. It was about one third full of water, but to my surprise, the darn thing was still working! With a X10 magnifier I could see a crack in one side of the feed-horn (quartz?)window. Unfortunately, the window was expoxyed in place and it was not a simple matter to replace just the window. I called the original installer who promised to replace the whole transmitter/feed assembly at no cost, since the install was still under warranty. He wasn't able to get to me for a couple of weeks (I'm really out in the boonies), so in the interim, I removed the cracked window with an Xacto knife, drained the water and, using a hair dryer, dried the feed. I then used an over sized o-ring to clamp a piece of Saran wrap over the feed opening (I know, Greg, I know...), but that kept things dry and me on-line until the installer arrived to replace the whole assembly. Since then, I have had no problems with the DW4000 hardware... that's my story, for whatever it's worth... check for water in the feed, make sure the wave-guide flanges are tight. Good luck...
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Ron at savillehill, DW4000 via EarthLink 4.2.1.10 Service Pack C1, G11 (91W, 1410MHz Horiz GW 66.82.10.30), RSL 75-77, ACP 81, WinXP, Intel Pentium D 3GHz, 2GB ram, NIS2006, ptp ICS cross-over net with Vista client, IE6.0. Never assume anything! |
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ThrowCopper
join:2007-08-18
| reply to sweets
I had the very same problem & there is a thread here on the forums about it. Something was up with the IRD. It quit during the heat of the day & came back at night. It did just get worse & worse though. Spraying water may seem silly, but it worked.
I replaced the IRD and all is well. Signal has stayed at or near 70 from the moment I rebooted the system even though the temps have been near 100. |
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