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Employees cost too much..... »

binarycode join:2003-04-30 USA	Omg! I always thought the techs that came to my place were pretty decent. They knew what they were doing basically and were polite. (Probably because they are not Comcast employess?) One even hung around a while checking his eBay auctions lol! I never read any of those other horror stories so now I consider myself quite lucky. -- The statement below is true. The statement above is false.
	permalink · 2007-08-22 13:36:18 ·

ninjatutle Premium join:2006-01-02 San Ramon, CA	Re: Omg! Was he selling items he swiped from customer installs? Better check your on your baseball card collection.
	permalink · 2007-08-22 13:40:08 ·

binarycode join:2003-04-30 USA	Re: Omg! Hah! He was selling truck parts mostly. If a tech manages to disassemble your truck while seemingly installing your service I think he deserves to keep them. ^^
	permalink · 2007-08-22 13:46:46 ·

reelbigfish join:2002-06-06 Boston, MA ·Comcast ·Comcast Digital Vo..	Contract work surely has its place. Although, now that they are providing phone service I see the need for more in-house techs. They need quicker response from more knowledgeable techs to handle this type of service that people depend on. For installs and such, I don't see a problem with contractors. It really is only when there are problems there needs to be an in-house tech.
	permalink · 2007-08-22 13:43:00 ·

PolarBear The bear formerly known as aaron8301 Premium join:2005-01-03	Re: Omg! Exactly. With all the new technologies, they need more in house techs so they can make sure they are trained properly. The one thing I hate the most is when I talk to a CSR or they send someone to my house that knows LESS than I do.
	permalink · 2007-08-22 14:11:12 ·

MadMANN
Premium
join:2005-08-19

·Comcast

said by binarycode

:

I always thought the techs that came to my place were pretty decent. They knew what they were doing basically and were polite

This describes the average tech. However, DSLR will find any horror story and try to illustrate that most techs act like those in the stories.

I am here to tell you that there are plenty of great contractors as well as in-house. The rare idiot that makes the headlines here are the ones that give good ones bad reps.

permalink · 2007-08-26 16:32:55 · Print ·

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Employees cost too much..... »


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