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 DaSneaky1Done wall to block them allPremium,MVM
join:2001-03-29
The Lou
 ·Charter
2 edits | In house techs not needed... The problem with Comcast is the outsourced techs they use, not simply that they're vendors. Make sure the vendors used are reputable and professional. Make sure contract with them pays enough to encourage them to hire people worthy of a decent wage (you get what you pay for...and hiring someone willing to work for minimum wage often gets you bottom quality employees).
Vendor support doesn't have to be bad, and I'm sure there are plenty of frustrated techs that desire to work for themselves and are willing to vend for Comcast. Pay them, but hold them accountable for representing your image correctly. If they don't, drop them. They'll learn.
Not sure if they do, but, hold classes to teach your standards (safety, clean installation, professional appearance).
Comcast can save money by using vendors, but make it worth the vendors while to represent Comcast in a proper way...and hold them to it.
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:: my trivial ramblings :: | |
 PolarBear03The bear formerly known as aaron8301Premium
join:2005-01-03 | said by DaSneaky1D: Vendor support doesn't have to be bad, and I'm sure there are plenty of frustrated techs that desire to work for themselves and are willing to vend for Comcast. Pay them, but hold them accountable for representing your image correctly. If they don't, drop them. They'll learn. That's how DirecTV does it. Screw up or make DirecTV look bad and they'll pull your contract in a heartbeat, no questions asked. DirecTV does NOT tolerate shoddy subcontractors.
Ever wonder why you hear these horror stories about falling asleep, murder, digging in the wrong yard or blowing up laptops, dishwashers or homes from Comcast, but not DirecTV?
The worst that ever happens on a DirecTV install is simply a sloppy installation, and a simple single complaint from the customer and they send a pair of managers out to redo the install, free of charge.
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There comes a point in your life when you get tired of fixing everything and wiping everyone's ass. But it’s not giving up. It’s realizing that you don’t need certain people and the bullshit and drama they bring to your life. | |
| said by PolarBear03:That's how DirecTV does it. Screw up or make DirecTV look bad and they'll pull your contract in a heartbeat, no questions asked. DirecTV does NOT tolerate shoddy subcontractors. Ever wonder why you hear these horror stories about falling asleep, murder, digging in the wrong yard or blowing up laptops, dishwashers or homes from Comcast, but not DirecTV? The worst that ever happens on a DirecTV install is simply a sloppy installation, and a simple single complaint from the customer and they send a pair of managers out to redo the install, free of charge. In all fairness, there have been cases of D* contractors committing crimes while on the job. Certainly not as high profile as Comcast's recent negative press, however. | |
PolarBear03The bear formerly known as aaron8301Premium
join:2005-01-03 | Well, nobody is perfect, but my point was that DirecTV is much more on the ball about getting rid of shady contractors than Comcast. It takes a LOT less for DirecTV to can your ass then it does Comcast. | |
 codeePremium
join:2001-10-01
Minneapolis, MN | reply to PolarBear03
DirecTV Install Through Screen 1 | 
DirecTV Install Through Screen 2 |
said by PolarBear03 
That's how DirecTV does it. Screw up or make DirecTV look bad and they'll pull your contract in a heartbeat, no questions asked. DirecTV does NOT tolerate shoddy subcontractors.
Ever wonder why you hear these horror stories about falling asleep, murder, digging in the wrong yard or blowing up laptops, dishwashers or homes from Comcast, but not DirecTV?
The worst that ever happens on a DirecTV install is simply a sloppy installation, and a simple single complaint from the customer and they send a pair of managers out to redo the install, free of charge.
[/BQUOTE :Are these the type of DirecTV installs you are referring to? I seriously came across that at a house I was at, and couldn't believe anybody would do that! They couldn't close their window all the way for the entire year they had DirecTV that had the standard coax running through the screen... | |
PolarBear03The bear formerly known as aaron8301Premium
join:2005-01-03 | Apparently you didn't read my last post very well. It said:
said by PolarBear03:Well, nobody is perfect, but my point was that DirecTV is much more on the ball about getting rid of shady contractors than Comcast. It takes a LOT less for DirecTV to can your ass then it does Comcast. Also, although the flat cable should have been run UNDER the screen and not through it, don't you think that running a cable through screen is much less severe than falling asleep, murder, digging in the wrong yard, or blowing up a dishwasher, laptop, or entire house?
It seems to me that you are comparing apples to oranges, trying to make DirecTV look bad. I am not trying to idolize DirecTV or put them on a pedestal; I am just saying that they are more strict with their subcontractors than Comcast.
I could show you TONS of pictures of crappy installations from DirecTV subs; I could also show you tons of crappy Dish Network and Comcast installs, as well. The only difference is, DirecTV FIRES those that do the crappy installs, whereas Dish and Comcast merely apply a slap on the wrist.
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There comes a point in your life when you get tired of fixing everything and wiping everyone's ass. But it’s not giving up. It’s realizing that you don’t need certain people and the bullshit and drama they bring to your life. | |
codeePremium
join:2001-10-01
Minneapolis, MN | In all honesty, from what I see DishNetwork has some very nice installs. I have yet to come across one that is bad, besides in a apt where there isn't much of a option on what to do with the dish and lines. I see a very large amount of just plain gross looking DirecTV installs. Now, is it because there are x times as many directv installs opposed to dish around here? I don't know. When I got my Dish installed, I got 2 dishes on my roof picking up 4 different satellites, along with a OTA antenna for HD Locals (before dish carried them over the satellite) and the installers made it look amazing. Everything was very clean looking, and homerun into the basement. They used flex clips and zip ties all the way along, and everythink looks excellent. I haven't seen a directv install look like that ever, not even in the $1,000,000+ homes that I go into. I mean come on...these homes are pre-wired with almost every type of cable possible to a central location, and it isn't even tied in nicely there.
I can't say this for sure, but it seems like contractors don't do cdv installs around here, and certain other types of jobs of higher importance.
There are fantastic contractors that care, and some that couldn't care any less and want to get to the next job as soon as possible, but there are probably some in house techs that are the same way sometimes. The inhouse techs that aren't upto par can be dealt with much quicker then a contractor though I'd imagine.
PLUS, all other things being equal, a bad install for cable (no matter what company) will show a LOT more then with either of the dish co's. With sat, there isn't any ingress to worry about (they use frequencys well above that of any potential OTA ingress)and sat doesn't really need to worry about a return path either. A fitting that works great with dish could cause major tiling on a cable box. There are just so many more potential problems with a cable install that it isn't even funny. Even a kink in a cable can cause microinfractions which could cause hell with the SNR, returnpath, etc all of which are visible to a customer.
People more then likely won't call to complain about something until it actually affects their ability to view TV,surf the internet, or use the phone....those things are just very minimal with satellite aside from the occasional weather related issue. | |
PolarBear03The bear formerly known as aaron8301Premium
join:2005-01-03 | Good points, my friend. I am inclined to agree. | |
| reply to PolarBear03
No. You never hear about DirecTV installers falling asleep, or blowing up laptops.. you only hear about them burning entire houses down, or drilling into sewer lines causing bad cases of black mold making the house a total loss.
Comcast only goes for the little things. DirecTv likes to make it big. (By the way, it is rather funny that DISH has also been in the news for the same reasons as DirecTv as well.) | |
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