 JohnnyPremium
join:2001-06-27
Atlanta, GA
kudos:1 | Wasting money anyway The truck rolls that do nothing are a huge waste of money. Gene Shatlock really wants to get things done correctly, and if he is involved, they DO get done correctly.
The contractors may be a problem, but their full-time installers don't know squat either. And their CSRs are beyond hope.
Just ask Comcast subscribers how many truck rolls they had that didn't fix the problem, didn't talk to the customer, and didn't follow up. Fuel, salary, vehicle maintenance - all wasted. What Gene should do is go on some truck rolls and he'd quickly see where money is being wasted. |
