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Piggie
Frying Noises in My Brain
Premium
join:2005-11-23
Orange Springs, FL
 ·HughesNet Satellit..
 ·Windstream
edit:
August 24th, @12:26AM
| DSL Speeds and I agree
I totally agree and have seen everything you talked about here. To the average person, your post sounds like a rant.
The comments you read above are all true. One clarification needs to be added about DSL. DSL has been marketed for ever at what is called the Provisioned speed. In this case they bought 1.5m which is 1536kbps. But there is overhead in PPPoE connection of at the very very best 15% about and 20% is not uncommon.
This means a DSL from any company sold as 1.5m is doing fine at 80% provisioned. 1.5mb = 1532kb x 80% = 1225 kbps which is doing very well on a 1.5m DSL line. And most places consider that all ok above 66* which is 1013kbps. But anything less is not living up to what they sold you.
So if you get between 1013 and 1225 you are running fine. Below that you need to call CS and above that your darn lucky or ready it wrong. I have seen as high as 86% on DSL, but it's in the middle of night to a close fast server.
None of my comments take away from the author, just wanted to clarify how DSL is sold in most places in the county.
The reason so many WS customers see less than 66% is WS like everyone else now is overselling their capacity. So yeah, technically sales is lying.
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Also if your speed goes below 66% of provisioned, call CS, get a ticket open, get the number and ask to be connected to sales and ask for a credit.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck | | |
lcnoble
join:2006-11-11
Nancy, KY
·Windstream
| The providers take advantage of exactly the kind of crap relating to overhead. Let the providers eat the 200 kbps to 300 kbps, just give me the 1500 kbps that I pay for, and maybe a little value added more for the trouble I must endure to maintain connection, wait on customer service, or to keep me as a customer! Don't tell me that I am damn lucky to get 60% to 80% of what I pay for and expect! I do not care about their problems, if I did I would be in the broadband business. Let them dig into their pockets, not my pockets or time. Just because a service is sold by a certain method does not mean that it is right!
So potential customers, I say again, watch for the snakes hanging from the wires. Do not fall for the "damn lucky" perceptions. When was the last time you received 60% to 80% of a gallon of gas when you paid for a gallon? | |
AZinOH
join:2007-04-25
Swanton, OH
·Windstream
| "Just because a service is sold by a certain method does not mean that it is right!"
Of course it isn't right, but for better or worse...it's the way things are. Example: my computer has a 250GB hard drive, but the reality is that it's usable capacity after being formatted is about 222GB. Example: any car dealer's ad in any newspaper saying you can lease (insert any make/model of your choice) for $XXX per month, but the reality is almost no one does. I could go on but you're probably already bored.
These and the ISP's claim of 1500 kbps are all examples of sales puffery, which the FTC has defined as a “term frequently used to denote the exaggerations reasonably to be expected of a seller as to the degree of quality of his product, the truth or falsity of which cannot be precisely determined.” See: »en.wikipedia.org/wiki/Puffery It's easier to say "we will sell you 1500/384" than it is to say "we will try to sell you 1500/384 but it will probably be 1200/300 depending on your computer-the quality of our lines-the weather-the phases of the moon-etc".
Despite our wishes to the contrary, remember that:
Broadband is still an emerging technology.
The world is full of deceptive snakes. I hope your service improves. Continue to complain about below-average service and if WS can't or won't help, talk to your local Public Service Commission. | |
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