| Dropped Call fiasco Well I worked for AT&T (then Cingular) for three years ending August of 2006. To give you the inside story about this crap when the Telphia report came out the area that AT&T had the fewest dropped calls was actually downtown San Francisco, roughly a 13 block radius (per the report) We were supposed to know this and all customer service reps were specifically told not to quote anything from the report, nor were we to disclose the name of the company. This was a huge deal and we had this come up in our weekly team meetings (they call huddles) over the course of the next month. They told us to proudly support the ads but not to disclose anything. So there ya go, now it finally got dropped, just like there calls. I mean you work for a company for 3 years and can't get a signal in your own building. (I worked at the Fayetteville NC call center) I paid for cellphone service the entire time I worked there and did not want to get their terrible service. HAH! |
