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jackr
join:2004-03-10
Barrie, ON
1 edit | Re: Acanac Free Trial Unless you're so close to the Central Office you can see it. You'd be better off with TekSavvy or Bell.
//Acanac since May of this year.
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The Flash
You don't win friends with salad
Premium
join:2002-10-17
Toronto, ON | Post some tracerts to see what routing peers they use | |
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MikeG
Premium
join:2004-10-02
Hamilton, ON | Re: Acanac Free Trial I'm pretty sure they just peer with Cogent. | |
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| | pstewart
Premium,VIP
join:2005-10-12
Peterborough, ON
| Re: Acanac Free Trial said by MikeG  :I'm pretty sure they just peer with Cogent. They don't *peer* with Cogent, they get their transit from Cogent only - to the best of my knowledge...:)
This would be one of the many reasons they try and undercut the market in my opinion....
--
Core 2 Duo 2.66GHz-500GB RAID1+2TB NAS-4GB RAM-GeForce7950GX2-SB XFi-Nexicom 5 Meg ADSL | |
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Quake110
join:2003-12-20
Ottawa, ON
3 edits | How long does the free login last? | |
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Scoop
join:2006-08-05
Ottawa, ON
 ·TekSavvy Solutions..
| Re: Acanac Free Trial Not sure how long it's good for but the offer is only until Aug. 28th. Here's what I got from Red Flag Deals post:
Try out our DSL Network Free of Charge. If you currently have DSL with Bell Sympatico or any other DSL provider (Note it might not work with all), please read below.
How does this work?
Since we all use the same DSLAM equipment, www.acanac.ca will provide you with PPPoE login information and you simply input this into your existing DSL modem, DSL Router or DSL PPPoE software. By inputing your new PPPoE login info you bypass your existing DSL provider and your traffic is sent through our Network.
Free offer ends August 28, 2007
Get your Free PPPoE login info by simply filling out this form: »https://www.acanac.com/cgi-bin/acanac.cg···DSL.html
*FAQ's:*
Do I still get unlimited downloads during this Free Period?
Yes, all Free trial accounts come with unlimited downloads and uploads.
Do I get regular support while using your free trial DSL?
No. All support will be limited to this forum. If you call our regular support line or email our support department they will not know you exist.
Do I need to contact my current provide to take advantage of this offer?
No. All you need to do is change the PPPoE login info.
How do I order your service after the Free offer ends on August 28 2007?
At any time you can place your order online.
Our current Promo is $18.95* based on a one year term. Your total fee for the year including tax will be $227.40* Canadian.
*(If you do not have a DSL modem Acanac will charge you an additional $49.95 security deposit fee. This is returned once the modem is returned.)*
If you have any other questions please feel free to post them in this forum.
Best Regards,
www.acanac.ca | |
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| | montreal88
join:2007-08-26
Canada | Re: Acanac Free Trial Acanac DSL service is not very stable, the line drops frequently. Sometimes more than a dozen times in a day.
Usually, the speed is about +/- 2M.
I hate myself in making a 12 mth contract with them. | |
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Scoop
join:2006-08-05
Ottawa, ON | Re: Acanac Free Trial Speeds are similar to Teksavvy and Velcom for me but I'd never switch as Acanac's customer service is not very good from what I've heard. | |
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Scoop
join:2006-08-05
Ottawa, ON | Re: Acanac Free Trial I'm not sure how long the free trial lasts. I've had it for 6 days and it still works. | |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
1 edit | Re: Acanac Free Trial We extended the promo until September 5, but we will not take any new free promo orders after Aug 31. So if you singed up in the last few days you now have a few more days to test drive our DSL service.
Best Regards,
Paul L.
Acanac Inc. | |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
 ·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| said by montreal88 :Acanac DSL service is not very stable, the line drops frequently. Sometimes more than a dozen times in a day. Usually, the speed is about /- 2M. I hate myself in making a 12 mth contract with them. These are not issues within the control of any 3rd party DSL provider. They are within the domain of the telco - viz Bell. The problem with acanac is that it seems they accept what Bell gives them and tells the customer "Them's tough beans" and won't go to bat for their custoemrs with Bell. | |
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Scoop
join:2006-08-05
Ottawa, ON
·TekSavvy Solutions..
| Re: Acanac Free Trial Yes, speed is good.
I'm like you, I'd rather pay each month and be able to cancel anytime. I would use them as a backup login though if they offered a good price for a yearly contract. Currently pay $10 a month for backup, if they charged less I would consider it. | |
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| | maxfield
join:2007-09-01
Lasalle, QC
1 edit |  Re: Acanac Free Trial
I have good speeds:
However, my speed profile is currently set by Bell Sympatico at 5056/800. I am planning to quit Sympatico when my unlimited contract expires towards the end of November.
I have one concern for Acanac though. I am afraid that the good speeds that I am enjoying right now with Acanac test drive won't necessarily reflect the reality once I quit Bell Sympatico.
There is a common problem regarding Acanac for ex-Sympatico members joining Acanac. They enjoyed good speeds with Sympatico, then all of a sudden speed profile problems when switched over to Acanac.
TekSavvy doesn't seem to have this problem of getting the best speed profile for their new customers. I remember Paul L. once mentioned that TekSavvy might have a dedicated Bell Rep working for it, but Acanac doesn't have one yet.
So I am afraid that the 5056/800 that I have right now with Sympatico, I won't be able to get the same thing with Acanac, despite the fact that I am test driving Acanac @ 5056/800 right now.
This is my primary concern with Acanac and make me thinking twice about joining them, despite my good test drive with their free DSL account. | |
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| | | baloojunk
join:2007-11-13
North York, ON | Re: Acanac Free Trial Hi, I'm baloojunk2, a newbie, i was wondering how much of this information does Acanac offer and is it well explained in terms of application to problem solving? | |
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| | | | baloojunk
join:2007-11-13
North York, ON | Re: Acanac Free Trial Hi, baloojunk2 again, i;ve been going through the information about acanac, and its beginning to sound like a much better backup isp then bell, which is expensive for the role. any comments would be helpful, especially about reliability. Thanks | |
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| | | | | symtry
join:2007-11-13 | Re: Acanac Free Trial this is an awesome idea, i dont have a backup, but i can afford this, especially fi i am saving money on phone lines
Symtry | |
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| | | baloojunk
join:2007-11-13
North York, ON | hey, baloojunl2 again, one other thing, any information on the using ACANAC with long distance calls would be awesome. | |
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| | | | symtry
join:2007-11-13 | Re: Acanac Free Trial I dont know about long distance, but most of my calls are from in city and all day i stay in wifi ready enviromnmenta. Acanac might just have saved me a years worrth of cell phone bills!
Yay!
Symtry | |
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jetting2002
@inscriber.com | still didn't get email notification after all the posts | |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON | Re: Acanac Free Trial Please send me a PM with your contact information.
Best Regards,
Paul L.
»www.acanac.ca | |
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dread32
@vdn.ca
| Re: Acanac Free Trial Yeah sure!!!
Acanac/Canaca riped off so many peoples and there is still peoples willing to try them? I took 3 Years of web hosting with them - MY WORST experience in web hosting ever - a $2/year hosting on eBay is way better - What can I say about their DSL service? DOWNTIMES! I bought 1 year prepaid commercial class DSL! Dial up would have been a better option. Who would do business with a company that can't even write Quebec properly??? Look Paul, you STOLE my domain name by refusing to resend me my the login info even after I sent you my driver license scan... Now my domain name is pointing your super downtime hosting servers. TY very much!!! I was also wondering, does your support department is playing dumb #@$! or they are real #@$!?? Not knowing what a domain transfer is... Give me a break. Anyways, I'll stop it right there because reading reviews about your liar company is driving me crazy. Your business should stop selling service and start reselling... | |
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dread32
@vdn.ca
| Re: Acanac Free Trial If any admin come by this post, please remove the post I made just before this one. I got a bit mad at Paul because of all the bad service I received from them. I usually don't go that far but they stole me and I didn't like it. I feel really bad for the shit talk I just made even if he deserve it:( | |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
1 edit | Re: Acanac Free Trial I am sorry that you feel that way about our company. I am not familiar with your specific case, but if you have some ticket ID's I would be more than happy to look into it. Please just PM them over.
I do want to be perfectly clear. Acanac or Canaca is not in the business of ripping anybody off. Once again please send me your ticket ID's and I would be more than happy to assist you.
Best Regards,
Paul L.
»www.acanac.ca | |
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The Flash
You don't win friends with salad
Premium
join:2002-10-17
Toronto, ON
1 edit | 5056/800 is pretty much the default profile these days. There's no reason you shouldn't get it. | |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| Re: Acanac Free Trial That's not necessarily true. Your profile is determined by your distance from the CO. Unfortunately not everybody is within the recommend distance and they wont be able to get 5Mbps.
The following is what happens when a Sympatico user moves to our service.
With Sympatico they might have put you on a remote, but when we submit an order to Bell for your new DSL connection they might put you on a different one altogether. Depending on the distance you might get a higher or lower profile. Our clients have encountered both scenarios, but I would say the majority of the time your speeds will remain exactly the same. | |
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st7860
join:2004-05-13
San Francisco, CA | acanac has scammed another deal board into posting their free webhosting offer and free DSL offer all over the board. But look on google for a second and see how many people hate that company. | |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| Re: Acanac Free Trial I really don't get your comment. How are we scamming anyone. We are offering potential clients the opportunity to try our service without any risk. On top of this Acanac was not even involved in posting this thread. From the looks of it a few clients saw our promo at redflagdeals.com and posted it here.
We will be running a free promo for our Voip service here shortly. The free 1 trial will be for our Residential Voip service plan. I am assuming your going to call this a scam as well. | |
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Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
·Colbanet
| Re: Acanac Free Trial Do you have any idea when this free trial will be available?
I'm currently using my cell as my primary phone line, and haven't really considered VoIP, but if there were a 1-year free trial, I would definately give VoIP a shot.
I also have a friend who is currently using Teliphone. A free trial might convince him to give Acanac a try, since your per-month fee is cheaper after the trial. What's going on these days with number portability between Canadian VoIP providers these days? | |
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ftcnt
join:2004-03-05
Toronto, ON | Thanks for the free trial | |
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Tekkkyyyy
@teksavvy.com
| Thanks for the test drive, its been working great for me. My download and uploads are exactly same as I get with Teksavvy.
I am still having problems understanding your business model. What I know so far is this, companies have to pay $20/month to bell for access to dsl network. You are are offering dsl less than that to the customers. How can you survive? Or may be there something we don't understand.
You are offering 50G of web space for $4/month. also an amazing offer, voip is also same story, $9/month all features included. All of your offers are too good to be true or suspicious in other words.
There is no physical address on your website. You guys are not very active in these forums, If you want to be known and clear all bad vibes about you, get involved. Explain how you are doing business. Earn trust and succeed. | |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
1 edit | Re: Acanac Free Trial Thank you for your comments.
Lets start with our DSL service:
Your correct that we charge less than what Bell charges us. In fact it will takes us roughly 3 years before we make up the losses for every new DSL client. We loose about $7-$8 each and every month during the first year of service. These losses include bandwidth, Bell charges, tech support and and everything else thats involved in offering DSL service. Simply put we are subsidizing your DSL service from Bell.
Now the big question is how do we make money. The promo is only available on the first year of service and for new clients only. The second year prices for our DSL service go up to $33.95 per month based on a one year term. Our biggest concern is client attrition during the second year of service. Fortunately our client attrition rates have remained low. The fact that we offer extra free features with our DSL plans help keep the attrition rate low. For example we offer 100GB of storage with every DSL order and we will soon offer an Online PC cable of 24Mbps download and 15Mbps upload. We are currently taking Beta testers.
Lets go on to our Voip service:
Our Voip prices are not promos. What you see is what you get. Please keep in mind that our $9.95 plan is targeting clients that have a Voip ATA or will be buying one.
The features we offer are just a click on the server. We could charge more for each individual feature, but we don't have the marketing dollars of companies like Rogers or Bell. It's more important for us to get referrals than to make a few extra bucks per month. That fact that we include everything for one low rate also reduced our attrition rate. We are proud of the fact that compared to industry standers our Voip attrition rate is extremely low.
Web Hosting service:
We get this questions allot and the simple answer is our size. Most people don't realize how many clients we host. We currently hosting over 40K clients. Please also keep in mind that not every client goes for the cheapest plan. In fact our Bronze plan does not even include MySQL. We have been in the Web hosting industry for over 9 years now. This is our bread and butter. As for the space we offer it's perfectly clear that we are overselling to a degree. This does not mean that you would not be able to use your allocated space or bandwidth, but it just means that a large percentage of the client base does not. At this moment a small % of the client base is using up 90% percent of our hosting resources.
There is no physical address on your website:
Maybe you missed it , but we do have a physical address in our website. It's locate in our contact us page at the following URL. »acanac.ca/support/contactus.php
Just look to the left. We also have a small retail store located on Bloor Street in Toronto. Here is a link to a small picture of the store: »acanac.org/photos/b8/e5/ff/b8e5f···250.jpeg
We also welcome visitors to our Mississauga office. Please just send me a PM and I would be more than happy to show you our office space and server room.
It is true that it will take time to earn trust in this community. Over the next several months we will offer a few promos as olive branches. In fact for the free Voip promo we will not even request any billing information. It will be a no strings attached 1 year free deal. We hope to offer this to about 500 users on this site. | |
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Taska
@videotron.ca
| I'd also like to know if Acanac offers any discounts for combined Internet and VoiP services.
I think people are most concerned about the billing issue. The USD vs CAD issue and quick resolution to overcharge are the most important to me. I don't want to get trapped. | |
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See 21 replies to this post |
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EricL
@acanac.net
| I tried the speedtest this morning as well, one of the server i tested the speed also shows about the same speed as what Scoop has posted, even when i log back in to my sympatico account...
Anyway, i tried the test using a different server, and the speed was much better (~4kMbps)
So far the trial account seems good. My next step is to find a decent dsl modem for myself.
Does anyone know if we sign up with Acanac for one year, and if we have to move during the year, what happen to the contract? Can we continue the contract at the new place? will there be extra setup charge? What if the new place does not have dsl service?
Thanks | |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| Re: Acanac Free Trial "My free login still works after 2 weeks. I thought it would be disconnected by now."
Since we are running same promo two months in a row at redflagdeals we decided to leave last months accounts active until the end of September.
Your speeds may very depending on the server you testing it on. You can always use our own speed test page as comparison. »www.acanac.ca/speedtest/
"Does anyone know if we sign up with Acanac for one year, and if we have to move during the year, what happen to the contract? Can we continue the contract at the new place? will there be extra setup charge? What if the new place does not have dsl service?"
You can continue the contract in your new location. Also your first move is free. Every other move would cost $25. If your new place does not support DSL service we would refund you the remainder of your term. | |
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| | westvv
join:2006-05-08
M2J 1U8
·Uniserve
| Re: Acanac Free Trial Hi Paul:
My previous profile is 5M/800k and fast-G.DMT mode(with this mode, delay is under 10 ms between my home to your gateway router), during the jack issue, Bell changed to 2.5M/512k and Interleaved-G.DMT (which much stable but higher delay, 40ms between my home to your gateway router), after I fixed the jack, Bell changed to 5M/512k and Interleaved-G.DMT, I want to completely change back because my line can handle this, but it looks they only care about download speed. | |
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bunnykilla
@grouptelecom.net | I didn't get my informations on the mail..it has been 24 hours.. | |
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Quake110
join:2003-12-20
Ottawa, ON | Re: Acanac Free Trial said by bunnykilla :
I didn't get my informations on the mail..it has been 24 hours..
It think I waited 2 or 3 days for the free login... | |
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bunnykilla
@acanac.net | Its not that bad 4mb down 800kb/s up..yey | |
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bunnykilla
@acanac.net | P.S. If I have now internet from acanac why does it still say @bell.ca ?
And if I download something it will be registered like Bell have caps on their internet. If I download something it will be put on their list? | |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON | Re: Acanac Free Trial Are you referring to the PPPOE user name? It would not be at Bell.ca. it would be something like your-user at acanac.net | |
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Taska
@videotron.ca | I remember Paul said that they're going to run a free voip trial at the end of this month. Has it started? How does it work? | |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
1 edit | Re: Acanac Free Trial It still has not started. We will start the promo on Friday or Monday of this month. Please look out for the Google banners on this site | |
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animex
join:2004-10-08
Scarborough, ON
| Hi Paul,
After reading through the comments here, I'm ready to jump on with Acanac. I just experienced the worst rogers customer service ever. I will never go back to them. I would like to try it first. I remember signing up for free trial couple weeks ago but since I dont have a home phone, will I still be able to get the free trial service? Will this modem work with Acanac »www.canadacomputers.com/index.ph···d=NT.541
Please let me know asap, I don't really want to go with Bell. TOmorrow early morning, I'm returning Rogers modem and cancelling their service. | |
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| Splitskull
join:2006-12-17
| Re: Acanac Free Trial Yes it works. I used it with their free dsl trial. | |
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| | animex
join:2004-10-08
Scarborough, ON
| Re: Acanac Free Trial said by Splitskull :Yes it works. I used it with their free dsl trial. If I need a dry line connection, can I still get their free dsl trial? I dont have a home phone. | |
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NeTwOrKDawg
Networking is a lifestyle
join:2005-04-25
Brantford, ON | Re: Acanac Free Trial No, the trial is a login only.. | |
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Taska
join:2007-09-25
Montreal, QC
| Has anyone here seen the Google banners for the free voip trial? Or it's not started yet?
I have a technical question, though, before it's started. I just moved and so I have neither phone connection nor network connection. So who's going to give me a phone number and how do I set up a DSL connnection? Thanks. | |
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| VelcomJoe
join:2007-09-07
Brampton, ON | Re: Acanac Free Trial Hi Taska,
If you are planning on using VoIP service and are interested in getting a DSL connection. You will require DRY DSL. Once your DRY Loop is setup you may then proceed with the setup for VoIP. | |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| Re: Acanac Free Trial I apologize for the delays, but unfortunately I have been battling a cold (or the flu) for the last few days. I am just finishing up the custom order page. (Since we don't require credit card info we wont be able to use the standard one.) As soon as I launch the promo I will make an announcement here.
Best Regards,
Paul L. | |
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Taska
join:2007-09-25
Montreal, QC
| Thanks, VelcomJoe, for your input. Can you confirm this, Paul?
In that case, how will it work if I want to sign up both the DSL and voip services from Acanac? Will Acanac ask Bell to set up the dry loop and assign me a voip phone number? How long will this whole process take? I have the modem and ATA though. | |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| Re: Acanac Free Trial VelcomJoe is correct. We will simply attach your DSL service to your existing copper line. This is assuming it's owned by Bell. Please also keep in mind that Naked DSL does cost an extra $8 per month. It normally takes 5-7 business days to setup your connection.
If you have any other questions please let me know. | |
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| | RichardTOR
join:2004-03-09
2 edits | Re: Acanac Free Trial said by Acanac Inc :Please also keep in mind that Naked DSL does cost an extra $8 per month. It normally takes 5-7 business days to setup your connection. If you have any other questions please let me know. Suppose I use a cellphone as my homephone - I don't have a landline. A DSL account from Acanac is going to cost me about $100/year more? | |
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Scoop
join:2006-08-05
Ottawa, ON | Re: Acanac Free Trial That's right. If you don't have a landline you pay extra for a dry loop. | |
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RichardTOR
join:2004-03-09 | Has anyone tried Acanac's "online computer"? | |
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, I am amazed at the speed they can offer. Now only if they could have monthly plans instead of prepaid, I could go their way 
. They got to have some back up, what if something happens to the single life line? Even the local traffic would stop. 
