[Connectivity] Outage: Sunnyvale, CA area in Comcast HSI http://www.dslreports.com/forum/r18946900 en Sun, 06 Dec 2009 10:21:27 EDT Sun, 06 Dec 2009 10:21:27 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,19187036 liteo :
said by theskillz See Profile :

FYI - Comcast has started work in my neighborhood (near Remington/Sunnyvale-Saratoga Road).
Hmm, that is close to where I live. By work, do you mean that they are doing maintenance/upgrades in your neighborhood?]]> http://www.dslreports.com/forum/remark,19187036 Tue, 02 Oct 2007 23:28:14 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,19186779 theskillz : FYI - Comcast has started work in my neighborhood (near Remington/Sunnyvale-Saratoga Road).]]> http://www.dslreports.com/forum/remark,19186779 Tue, 02 Oct 2007 22:44:45 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,19071190 NormanS : I guess Cox wouldn't be HSI, either. I think they, or Charter serve some nearby communities.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,19071190 Thu, 13 Sep 2007 23:32:08 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,19071073 RR Conductor : I think we all know this thread is about COMCAST HSI, which is what I meant by HSI :)]]> http://www.dslreports.com/forum/remark,19071073 Thu, 13 Sep 2007 23:10:28 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,19068889 NormanS :
said by liteo See Profile :

Anyone else had their connection go out last night starting at around 2AM until 10:09AM(according to modem logs?)
I had an outage from 1030-1230 on Wednesday, and another from 0745-1000 this morning; should have affected Comcast cable users in my neighborhood as well. PG&E dumped us both times.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,19068889 Thu, 13 Sep 2007 17:14:41 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,19068850 NormanS :
said by RR Conductor See Profile :

Wow, you guys got HSI late! Adelphia got it here in 2002, digital cable came the year before in 2001. Comcast is doing some major upgrades here now that they've assumed Adelphia's operations (we were transitioned earlier this year).
Actually, we got HSI in late 2000, or early 2001. Last time I checked, DSL was considered HSI. When I checked in February, 2001, Comcast cable HSI was not available, but Pacific Bell DSL was. That is when I signed up.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,19068850 Thu, 13 Sep 2007 17:07:37 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,19058364 RR Conductor : Wow, you guys got HSI late! Adelphia got it here in 2002, digital cable came the year before in 2001. Comcast is doing some major upgrades here now that they've assumed Adelphia's operations (we were transitioned earlier this year).]]> http://www.dslreports.com/forum/remark,19058364 Wed, 12 Sep 2007 04:31:28 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,19058231 NormanS :
said by gcy72683 See Profile :

What about San Jose? I thou San jose is one of the biggest city in U.S.
My part of San Jose was upgraded about two and a half years ago. I still have the door-knob hanger a Comcast rep left; with an expiration date on the offer of 3/31/05. They went from the old gray hard line to new coax, which had originally been installed by ATTBI, but never lit up by them.

I don't know if that part of the plant is included in the upgrade; but nothing has been changed on the poles since then. Comcast HSI was not even available here until that work was completed.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
Click for full size
Comcast door-knob hanger.
]]> http://www.dslreports.com/forum/remark,19058231 Wed, 12 Sep 2007 03:15:49 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,19057109 mtown408x : Yes, speeds are extremely slow (if working at all) in the evening and early morning, unusable, and this has been going on for weeks/months here in Milpitas.]]> http://www.dslreports.com/forum/remark,19057109 Tue, 11 Sep 2007 22:34:17 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,19056965 liteo : Anyone else had their connection go out last night starting at around 2AM until 10:09AM(according to modem logs?)]]> http://www.dslreports.com/forum/remark,19056965 Tue, 11 Sep 2007 22:11:08 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,19034489 anon : From what I've heard, the upgrade will be to 1000 MHz. According to a tech who was out here about three weeks ago, Sunnyvale (and those other cities) will actually be beyond what the other areas are.]]> http://www.dslreports.com/forum/remark,19034489 Sat, 08 Sep 2007 09:25:20 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,19025786 NormanS : Can Comcast supply Triple Play on a 550 system? I have a friend in Campbell, who would likely be on the same system as San Jose; and he has Triple Play.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,19025786 Thu, 06 Sep 2007 21:57:36 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,19020453 RR Conductor : That's what our system is up here in Mendocino County, we were an Adelphia area, and were transitioned to Comcast earlier this year. They are doing a ton of upgrades up here, and CDV, OnDemand and more channels are coming soon.]]> http://www.dslreports.com/forum/remark,19020453 Thu, 06 Sep 2007 05:54:55 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,19018373 saratoga66 :
said by gcy72683 See Profile :

What about San Jose? I thou San jose is one of the biggest city in U.S.
The San Jose rebuild was completed over a year ago. It is currently an 860 system. Sunnyvale, Saratoga, Los Gatos, Milpitas and a few other cities’ are still 550 systems. We don’t have OnDemand or get near the number of channels the 750 and 860 systems get. Comcast is just trying to get these older systems up to par with the rest of the Bay Area.]]> http://www.dslreports.com/forum/remark,19018373 Wed, 05 Sep 2007 20:40:21 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,19016530 reelbigfish : San Jose is a large city and probably the same head end as Sunnyvale. The upgrades will all probably finish around the same time. They probably are going from a 550Mhz system to some in the range of 850-1000Mhz system. That will be a very good thing for the Bay Area.]]> http://www.dslreports.com/forum/remark,19016530 Wed, 05 Sep 2007 15:57:38 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,19016501 gcy72683 : What about San Jose? I thou San jose is one of the biggest city in U.S. ]]> http://www.dslreports.com/forum/remark,19016501 Wed, 05 Sep 2007 15:53:30 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,19009475 anon : Sunnyvale is part of the massive Bay Area upgrade Comcast is "working on." They announced it would be an 18-month project back in December 2006 to upgrade Sunnyvale as well as a few other Bay Area cities that were sorely needing an upgrade.

I don't know what the remifications are for HSI, but it will apparently nearly double their bandwidth in those areas.

I'm a Comcast HSI/Cable customer in Sunnyvale and we're missing many channels and OnDemand that other cities get. Once this is upgraded, those channels should be available and I would assume HSI should improve as well. A tech was recently at my place and he thought it would be done by the end of the year in Sunnyvale. We'll see.]]> http://www.dslreports.com/forum/remark,19009475 Tue, 04 Sep 2007 15:30:25 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,18949464 reelbigfish : I remember when Comcast was performing the upgrade from 1.8 to 3.0 Mbps and we has issues for 3 weeks with packet loss and routing. I would just keep on them, call every couple days and they will resolve it. They are a big company and sometimes can't get out of their way but they eventually get it right. ]]> http://www.dslreports.com/forum/remark,18949464 Sat, 25 Aug 2007 17:53:16 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,18947201 zfod_mtv : Also,

A little cross-pollination -- many people in the Sunnyvale, CA area in the Comcast TV ( that have both TV and HSI ) are confirming my original statements about the poor consistency of service as of late:

»Comcast outages in Sunnyvale, CA

zfod_mtv]]> http://www.dslreports.com/forum/remark,18947201 Sat, 25 Aug 2007 10:05:17 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,18947121 zfod_mtv : Yeah, note I said 'unofficially', as since my original post connectivity has been lost a few times in terms of routing ( cable termination seems fine ).

Maintenance on primetime Friday night extending into Saturday morning seems ambitious, and the official term used by Comcast was 'outage'. Nothing ostensible on the streets happening in terms of provisioning.

Hopefully what I'm seeing now is the final tapering stabilization from the outage.

Still, yes, very frustrating that the Silicon Valley build-out doesn't seem as good as other parts of the country.

I've been a customer since the @Home days, and generally speaking with my network engineer/architect hat on there have been few outages over that 6 year period. However, I do hope things stabilize, and this is not indicative of a trend.

zfod_mtv]]> http://www.dslreports.com/forum/remark,18947121 Sat, 25 Aug 2007 09:43:14 EDT Re: [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,18946941 reelbigfish : Rumor is it could be maintenance. They really need to update their network in Silicon Valley, lots of tech savvy users. ]]> http://www.dslreports.com/forum/remark,18946941 Sat, 25 Aug 2007 08:26:29 EDT [Connectivity] Outage: Sunnyvale, CA area http://www.dslreports.com/forum/remark,18946900 zfod_mtv : Outage for Sunnyvale, CA area began at rough 9:00 p.m. PDT on August 24th, 2007 and unofficially back up around 5:00 a.m. August 25th, 2007.

Master ticket number for outage: 00623316

Over the last week there have been a lot of intermittent connectivity issues ranging from poor performance to complete outages for lengthy durations in the Sunnyvale, CA area.

Anyone else seeing this in the Sunnyvale, CA or greater Bay Area?

zfod_mtv]]> http://www.dslreports.com/forum/remark,18946900 Sat, 25 Aug 2007 08:08:42 EDT