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eac

join:2006-01-07
Lynn, MA

Primus Tech Support now 8/5?

Hello,

I have a Primus ADSL line provisioned by Covad. I totally lost DSL service today. The modem connects to the remote end. I can ping my static ip address but not the ip address of the remote end.

I hit a big brick wall trying to get support. Both the 800-470-8786 technical support and 800-966-3541 dedicated hosting numbers answer with automated responses and no way to leave voice mail. I even called the main McLean number and tried to leave a general voicemail but it was full. I got other 1-800 numbers but they lead to the same guy in India who says that tech support is closed today and to call on Monday!

Is anyone else having problems or is this the new Primus Tech Support? I am thinking of calling Covad to see if I can be switched over from Primus easily.

73 Eric

eac

join:2006-01-07
Lynn, MA

Hello again,

It seems the problem was a qlitch in the telephone system. I was able to contact Primus through another 800 number. After doing some searching it seems there are hundreds of 800 numbers for Primus. I now have a text file with my collection of names and numbers for Primus.

The network technical support number for DSL Data problems.
1-888-832-4655 Option 2
I have not seen the number listed anywhere.

I am still have problems with my DSL and a Covad tech will visit next week. Likely the tech will find nothing wrong and pass the problem back to Primus.

73 Eric


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