Fisamo
Premium
join:2004-02-20
Apex, NC
 ·VOIPo
·AT&T CallVantage
| reply to madams9
Re: [ATT CV] lost in e911 clouds
You've signed up for the service. Have you received the adapter yet? Once you have the adapter in-hand and connected, place a call to your local city or PD non-emergency number. Tell them that you have a new phone service, and you want to be sure that 911 calls are correctly routed on your new line. (In other words, ask them for the permission to place a test call to 911.) You may have to ask for the administrative line at the 911 dispatch center (may also be called a PSAP, or Public Safety Answering Point--not 100% sure of the acronym) to get that permission. Generally, if the 911 call traffic is low, they'll give you permission to just dial 911 on your line.
Although test calls are generally discouraged, obtaining permission to place one such call usually isn't too difficult.
Also, I know that AT&T has stopped taking new customers for whom AT&T cannot provide E911, and I think they've discontinued all existing customers who were outside E911-able areas, as well. (I say the latter, because the website used to indicate two types of 911 service--E911 and A911, and that distinction is no longer made.) I'm 99% certain you have E911, based on AT&T's policies. However, your best bet is to place that test call and be 100% certain.
(When you do place the test call, indicate to the dispatcher that you're placing a test call, with permission, to confirm that emergency calls on your line are routed correctly and that your address is displayed.) |
