theeaddress
join:2000-06-20
Riverside, CA
| reply to ECRodent
I had an encounter with one of those door to door people and it was annoying. I gleefully thought it was the UPS guy dropping off my latest gadget and boy was I suprised. I appreciate ATT letting me know that they now offer their new non competitive product in my hood, but they should/could have coached their sales people much much better. First, looking at their prices I was not overly impressed. ATT seems to play that "at what dollar savings will the customer switch" game...unforunately it's very early in the game and a $1 a month isn't going to make people go through the headache of switching. You give me $50 bundle of basic "cable" and 8/1 mbps and I'll be your latest customer.
Back to the "door to door" girl. I felt bad for her cause obviously no one gave her any pointers or training, BUT: I answer the door and she's nice telling me about ATT now offers blah blah blah now, it's new.... I listen and even accept her brochure gleefully, not knowing pricing yet. Finally she asks for all my personal info and I tell her, "well, I'm interested, but I'm not going to commit here on the spot". So she starts playing 20 questions.
ME: I can't commit now, but I'm interested...I;d like to look over your info and then decide.
Her: Well, why?
ME: Cause I haven't thought it over at all.
Her: So....why?
ME: Cause, uh I'm not ready to hand over my personal info if I'm not ready to sign up.
Her: But, why?
ME: Dood, I'm not going to give out my personal info to some door to door salesmen.
Her: But, why not?
ME: OK, it's not happening today, I'm sorry.
Her: OK, but I'm gonna need my brochure back, though.
ME: *gave her the "WTF" look* OK? Bye! *slam*
Two weeks later ATT caters a coming out party at the apartment rec room. I didn't go, but I went two years ago when they first started offering DSL and wow did I get hooked up. Free "Invisibles" telephone, a few beer coolers, gave me a ton of "el polo loco" food since no one was coming by and even had another tech-utility-geek to answer my important questions.
I think ATT would be better served sending out flyers for a block party type thing to get people interested rather than spend $10/ hour on some unskilled kids making cold knocks. That and a $20 savings over cable per month might catch more people. Did I mention ATT has to compete with dish people as well?
The phone companies are in a bit of a corner with cable having a jump on internet and voice services. They aren't out yet, but if phone doesn't compete with cable very quickly they will be out of business. |
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