| A case of voting with the wallet......... ...like I did, and my 74 year old father did.
While I wish nothing but good luck to those ELink employees who have to find a new way to feed the family, Let the company die.
Earthlink DSL worked GREAT for 6 years, and then line issues. I could get NO ONE to fix the problem...an OBVIOUS line issue, after trying 3 different modems, including 2 that had never been removed from the box previously. Spoke to someone in India every day 3 times a day for 7 days....probably STILL an open trouble ticket! After 1 week of virtually no service, I fired Earthlink. Found a new provider (Cincinnati Bell), and all is good. I am a telecommuter, and the pipe just HAS to WORK! I could not get Earthlink to fix the problem, so, SEE YA!
If and when Cincinnati Bell behaves the same way, they are gone too.
My dad was a dialup customer...worked fine, but he now has a broadband alternative (DSL) at the same price as his old dialup. So, so long ELink for him.
In my case, they could not / would not continue to provide the service I was paying for, so they were sent packing. The experience I had with the lack of customer service left me with no slack to cut them. Sorry for the employees, but I will not shed a tear at Earthlink's troubles. |
| I had dropped them about 5 years ago due to the fact that I couldn't get the 3Mbps package at the same price as a new user. Because of that action, I saw how they treat their existing customers and left them for good. Although I'm with Comcrap right now, I'm still getting more bang for my bucks until my contract expires. After that, it's time to go buy lube.
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| Sigma Phi Epsilon | My Ride | |
