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Premium,ExMod 2003-06
join:2001-03-15
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| reply to DaveNJ
Re: Franchise agreements ?
said by DaveNJ  :Because Franchise agreements have service level agreements, thus "comcast must answer the phone by the 3 ring" or "customer will be credited, and full day after the 5th hour of an outage". Thats what a francise does.. Of course, it is how customers maintain some power over the service they receive. But the impression I get is that the big boys in video think the customer should take what they are given and deal with it, even if it is bad service.
It seems like the attitude from back in the days of the first ATT is starting to come back...
"We don't care... We're the phone company (or whatever other company)."
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