Dan Borislow
@aol.com
| Ads--From the horses Mouth-the Founder
Thank you for your kind comments.I am not sure where you heard we will put ads in the small box next to softphone,right now we use the box to keep our customers up to date of new features,self help and things like that.
Of course,since we enable a real phone,unlike skype and others,we find the great majority of our customers do not use the softphone,which can be hidden.
WE are trying our best in Beta to view all comments and reviews and take them very seriously. |
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redshift
Premium
join:2004-03-23
Beverly Hills, CA
| Thanks Dan for taking the time to come out and read our humble reviews.
I think you would have an excellent market for this even outside the US as when I was travelling a lot of people asked me about this device and were interested in getting one. My friend who currently uses Vonage in Australia is also interested as he can then safely dump them to make stateside calls (he already has a POTS line there so the fact you have to use a computer for this isn't a big issue for him).
Hopefully you'll start shipping this unit out internationally ASAP. |
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Jones01876
join:2007-08-29
Tewksbury, MA
|  reply to Dan Borislow
Dan - I have a magicJack and was required to agree to the terms of service when installing. They clearly state that advertising is a mandatory part of the service and produced by "magicPage" software  - where is the disconnect here (pardon the pun)? The magicJack website also has the TOS at the following link. I've also pasted the text from clause 11 below:
»www.magicjack.com/site/tos.html
11. Advertisements
You also understand and agree that use of the magicJack device and Software will include advertisements and that these advertisements are necessary for the magicJack device to work and for the service to be free in the first year of the agreement (and subsequent licenses to be at minimal cost). Advertisements will be served through the magicPage Software. magicPage Software attempts to serve local advertisements and classifieds using a completely automated process that enables us to effectively target dynamically changing content. Our computers may analyze the phone numbers you call in order to improve the relevance of the ads. We do not provide any personal information to our advertisers or third parties. magicJack has a policy of restricting advertisers that it believes are inappropriate, but it does not guarantee the accuracy or integrity of any advertisers and does not endorse any of the advertisements that may appear in connection with use of the magicJack device. You also understand and agree that use of the magicJack device and Software may include certain communications, such as service announcements, administrative messages and newsletters, and you will not be able to opt out of receiving them. |
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Dan Borislow
@aol.com
| reply to redshift
We are finding that half of the Jacks are working their way out of the country.This will probably change after we launch and get out of Beta.I think this is because the savings are super huge when you travel outside the US and call home.
We are getting certs and changes made for Canada,Europe,Mexico in that order.Mexico might be an issue.
So you hit it perfectly and that is the market we must get setup ASAP.
Keep those ideas coming.
Thanks Dan |
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Dan Borislow
@aol.com
| reply to Jones01876
TOS usually include every possible scenario imaginable and many never materialize.You know the society we live in and CYA is the only smart way to go.
magicPage is not planned for quite a few months,where the softphone might very well be a widget in a Google like Personal page.
I had another company I formed and ran, which signed up 4 million customers and we recieved the JD Powers award the first year we were in retail.We will not do anything that our customers won't benefit from.The CEO of the company has a very similar background as myself.
Dan |
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Jones01876
join:2007-08-29
Tewksbury, MA
| OK, I hear you, that's fine. My reply was written because I was surprised that you answered the original post with "I am not sure where you heard we will put ads in the small box next to softphone" when you likely spent considerable dollars packaging the product and software, including the legal copy, before putting it in front of your customers. |
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Getalife
@sbcglobal.net
| reply to Dan Borislow
said by Dan Borislow :
I am not sure where you heard we will put ads in the small box next to softphone,right now we use the box to keep our customers up to date of new features,self help and things like that.
Dan,
Thanks for the info on the softphone display. I would note, though, that it has been promising new area codes "next week" since I got it several weeks ago. As the song in Annie reminds us, it seems "next week" is always a week away.
Will there be more area codes soon? And when will existing users be able to change to a new, local number? I was hesitant to activate my MJ because your FAQ says I'm stuck with the first assigned number until the end of the year.
I'm also disappointed at the support offered through your forums. They appear to have been hijacked by a vocal few who seem hell-bent on flaming newbs who don't comply with their vision of the way things should be run. It's hardly the kind of user-friendly service that your advertising promises.
Maybe some more active moderation would keep MagicJack's support forums from turning into "Lord of the Flies." |
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ralnik
@mchsi.com
| MagicJack Support Board
Along the same line about your support board at MagicJack, it would be really good to see that your support staff pay some attention to the posts there. I have read quite a few posts from users looking for help and I don't see any response from MagicJack support staff.
I would definitely like to see MagicJack pay closer attention to customer support (that includes emails and live support)which is totally non-existent lately. The product itself is good but the product support is definitely lacking big time. |
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