dbirdman
Premium,MVM
join:2003-07-07
Eureka, CA
| reply to kewaynco
Re: [DW7000] Hit Hughes FAP limit and this is what happened
It's a nice reply, but I personally feel that, if they were to actually give someone the authority to override FAP it would do damage to a necessary part of the satellite operation. If there were any chance that spending hours on the phone to get escalated to the guy with the "FAP turn-off switch" would work, there are some who would insist on going through that. Whether their fault or an accident, FAP exists to do exactly what yours did: Give you a very painful wakeup jolt when you hit it. Anything to lessen the pain damages the utility of the mechanism.
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W2K Server|Toshiba Satellite XP Pro|HughesNet IA8/1410/7000 2-watt Business Internet on .98 meter fixed | Datastorm .98 XF2 2-watt on 1990 Blue Bird Wanderlodge "Blue Thunder" 22 tons of rolling steel! |
kewaynco
join:2007-07-21
Berryville, AR
 ·WildBlue
| Yeah. But a human who was empowered to make decisions, not just follow policy, could have looked at my experience level and made a decision. If Hughes cannot trust their employees to make rational human decisions, then the employees should be fired.
Plus the fact that no one explained to me "By the way, DO NOT turn off your modem. The 24 hour period will be reset when you turn it back on." No way for me to know that. At my level of experience, it was a logical choice. I was told "Stay off the internet". Well, if the modem was not on, I COULD NOT BE on the internet, even by mistake.
So, I was without internet for 48 hours because of their mistake and because no one there had the authority to do something about their mistake.
The company has policies, not human beings who are empowered to make decisions. The sure sign of a bad company.
Maybe, if I was not being shined on, my email to the VP of Sales may engender some necessary changes. The email, in the form of a letter, was also sent to 5 other corporate executives and Customer Service.
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Satellite
Transmit Path: Satellite
Outroute: Primary
Longitude: 113 West
Receive Frequency: 1150 MHz
Receive Symbol Rate: 30 Msps
Receive Polarization: Vertical
Transmit Polarization: Horizontal
22KHz Tone: Off |
