said by glparker4 
Earthlink is just a sick puppy waiting for some company to buy it out and put it out of its misery. Let's hope it happens soon. Either way, Earthlink's days are numbered!
[/BQUOTE :I agree with that statement, I worked for them years ago when they were simply just incredible. Then they hired a new director person who had no previous sales experience to direct the sales division at retail. She was smart but she didn't understand the dynamics of retail. Within 6 months everyone left. We realised it was a complete losing battle even through numerous tries to fix what we knew was wrong with the program but unaccepted by her and the rest of the corrupted upper management.
I had a customer who tried to cancel one time and the indian customer service rep was swearing at him in hindu. The customer happened to be Indian and told me everything.
Earthlink right now sours everything it touches. I have yet to see a shread of hope for thier possible rebuild of the company. The only way they could do that is to rebuild thier call centers here in the US and get that customer service they so desperately need.
