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Autumn8
join:2007-08-09
Beverly Hills, CA | att outsources sales Well, this is a subject that I can say something about, because I know of one third-party vendor who provides d2d sales for att. (Surprise! att outsources some d2d sales.)
Ironically, the company I cite, was founded by former Charter cable executives who left Charter under unfortunate circumstances which resulted in their serving federal prison sentences for wire fraud.
Most of their executive management team, comes from Charter Cable, and runs the d2d company, and a second company that operates very profitable inbound call centers for ATT.
One of the more interesting facts is that the Chairman of the Board(s) for the companies I cite, is a majority owner in Cequel 3 (Cebridge) Cable and was a cofounder of Charter (Cencom) cable many years ago.
Does att management, realize that the owner of a cable company which might be competing directly with ATT, is also operating two companies that make money from selling ATT services?
Or, that those companies are being run by high-level (former) Charter Cable executives (+ family and cronies), who were convicted of wire fraud while with Charter?
Is this what happens when you outsource jobs? Sheesh.
The d2d reps are just doing what they were hired to do, and they work pretty hard for their income, whether outsourced or att employee. I hope everyone will at least be civil to them at the door whether saying yes or no. Most are decent reps, and they usually do have good offers for consumers. | |
Autumn8
join:2007-08-09
Beverly Hills, CA | BTW, another irony regarding these third-party vendors, is that they often sell for multiple telecommunications or cable companies in different markets.
In Sacramento they might sell d2d for ATT services while in San Diego they do d2d sales for Comcast or Embarq.
It's obviously lucrative or the major companies would not be utilizing d2d sales to market their services.
In my experience, d2d sales were sometimes limited to particular areas because of high/low disconnect rates more than services available. Obviously it's not profitable to spend $100.00 installing a service that will be yanked out in three months for no-pay. | |
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