laserfan
join:2005-01-14
Blanco, TX
1 edit | reply to JLDunn
Re: [DW7000] Hit Hughes FAP limit and this is what happened
said by JLDunn  :I have an elderly neighbor lady who saw the Hughesnet commercials and was ready to order. She wanted to provide an internet connection for her kids/grandkids who have cable in the city because when they visit they complain that they cannot download U Tube, TV shows and movies etc. Hmm, I thought it was only the parents today who are responsible for the excessive exposure of children to (mostly useless) video, audio/music, and computer games.
Shame on you, grandma! 
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DW6000CEv5.4.0.20, G13/H1@127W, 1270MHz, SigTyp74, Toshiba Magnia SG10, LinksysBEFW11S4w, Airlink8portswitch, AirlinkAR410Wwireless, 10-20clients & 6+OSes |
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c150L
join:2004-06-30
New London, WI
| reply to JLDunn
said by JLDunn :I suspect that there are thousands of satellite subscribers who have no idea that they do not have true broadband. And there would not be anything misleading in their ads either....
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Win 98 and Win 2K DW6000 CE on AMC3 1290 Linksys BEFW11S4 |
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JLDunn
join:2005-07-26
Moscow, OH
 ·Cincinnati Bell
| reply to Anon
I suspect that there are thousands of satellite subscribers who have no idea that they do not have true broadband. Only when some family member starts downloading U Tube, movies, or music and they get hit by the FAP do they realize something is wrong. They see the news reports talking about all the things one can do nowadays on the internet and think they can do the same things. Hughes does not say anything in their advertising to discourage them from signing up.
I have an elderly neighbor lady who saw the Hughesnet commercials and was ready to order. She wanted to provide an internet connection for her kids/grandkids who have cable in the city because when they visit they complain that they cannot download U Tube, TV shows and movies etc.. After I explained to her how little they could download with a 400MB limit and the penalty if they go over she wisely decided not to order. Probably many non-technical people do not find this out until later.
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Hughes | HN7000S Pro Plus| SatMex5 1050mhz | 256k 2/3 (TC) | Win XP SP2 | static addr. |
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dbirdman
Premium,MVM
join:2003-07-07
Eureka, CA
| reply to HN User
Re: [DW7000] Hit Hughes FAP limit and this is what happened
Simply amazing that there are people who continue to think that somehow there are "upgrade" which can be done to turn consumer satellite into something it can't be. Sigh.
Good satellite service is out there for the asking. All it takes is $$$ and there are many companies willing to hook you up. Got $4000 per month available? For that you can get 512K up 4M down with low contention rates. For a mere $500 per month you can get 64K guaranteed bandwidth. Actually, you can get 64K CIR for around $320 per month. Figure $5 per K, with some economy-of-scale as you go higher.
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W2K Server|Toshiba Satellite XP Pro|HughesNet IA8/1410/7000 2-watt Business Internet on .98 meter fixed | Datastorm .98 XF2 2-watt on 1990 Blue Bird Wanderlodge "Blue Thunder" 22 tons of rolling steel! |
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HN User
@direcpc.com
| reply to dbirdman
Sadly, the false assumptions here are yours. Again, you are acting as if HughesNet's word via advertising and technical support doesn't matter. It does.
The "Fair Access Policy" is not based on our fair access to the service for which we pay good money but on their fair access to their profit and a very behind-the-times set of bandwidth thresholds they refuse to invest in upgrading. If they'd upgrade their systems, both those that provide bandwidth and those that provide customer service, they'd see a lot more happy users instead of a lot of unhappy users clamoring for any other alternative.
Here's the simple math. No happy customers = no happy billing dept. = no happy investors = no Huhgesnet |
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dbirdman
Premium,MVM
join:2003-07-07
Eureka, CA
| reply to kewaynco
said by kewaynco :My plan states: No. Again, you are reading what you want, where you want, and applying it as though it mattered. Your plan does not state that; an advertisement for your plan says that. It appears nowhere in the contract you agreed to when you signed up. Read the actual contract.
In the contract there is no mention of throughput except that they may limit it as they see fit, and everything related to service levels says they expressly disclaim that there are any. They say (shouting is theirs): "THE SERVICE IS MADE AVAILABLE ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND"
That is what you are paying for. |
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v8rail
join:2003-10-13
Ash Fork, AZ
 ·HughesNet Satellit..
| reply to kewaynco
said by kewaynco :I would have to respectfully disagree about not paying for 500MB. I agree .... actually when I signed up, I bought a refresh rate and payed for that data amount.
said by kewaynco :So, by their definition, it is only when I exceed the threshold that I drop into uFAP. What they do not define is "continuously". Maybe that is where you are getting your definition. You may be thinking this does not mean in a contiguous 24-hour day, but in any 24-hour period. So, if, say, beginning at noon, I download 300mb by midnight and then another 300mb the next day before noon, I would be in that uFAP sea. just as a side note, there is no 24 hour period. In the above scenario you would have been stayed very clear outside the FAP.
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Verizon Wireless Rev A, DW7000 with .74 dish (soon to be a birdbath) |
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kewaynco
join:2007-07-21
Berryville, AR
| reply to dbirdman
I would have to respectfully disagree about not paying for 500MB.
My plan states:
Download Threshold 2 500 MB with '2' pointing to explanation "2 Download Threshold is the volume of data that can be downloaded continuously before the Fair Access Policy may restrict the download speed."
and
"The Fair Access Policy is straightforward. Based on an analysis of customer usage data, Hughes has established a download threshold for each of the HughesNet service plans that is well above the typical usage rates. Subscribers who exceed that threshold will experience reduced download speeds for approximately 24 hours."
So, by their definition, it is only when I exceed the threshold that I drop into uFAP. What they do not define is "continuously". Maybe that is where you are getting your definition. You may be thinking this does not mean in a contiguous 24-hour day, but in any 24-hour period. So, if, say, beginning at noon, I download 300mb by midnight and then another 300mb the next day before noon, I would be in that uFAP sea.
This should not happen to me as I use my internet for work and the 200-300 per day all happen predictably at certain times of the day.
Date Time From Time To Min Used Download In MB
08/29/2007 6:00 07:00 60 2.93
08/29/2007 7:00 08:00 60 10.94
08/29/2007 8:00 09:00 60 20.59
08/29/2007 9:00 10:00 60 17.89
08/29/2007 10:00 11:00 60 10.04
08/29/2007 11:00 12:00 60 7.85
08/29/2007 12:00 13:00 60 3.99
08/29/2007 13:00 14:00 59 2.77
08/29/2007 14:00 15:00 60 4.18
08/29/2007 15:00 16:00 60 3.58
08/29/2007 16:00 17:00 60 3.41
08/29/2007 17:00 18:00 60 1.87
08/29/2007 18:00 19:00 60 1.12
08/29/2007 19:00 20:00 60 15.36
08/29/2007 20:00 21:00 58 0.52
08/29/2007 23:00 00:00 59 0.48
08/30/2007 0:00 01:00 60 0.53
08/30/2007 1:00 02:00 60 0.97
08/30/2007 2:00 03:00 60 0.53
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Satellite
Transmit Path: Satellite
Outroute: Primary
Longitude: 113 West
Receive Frequency: 1150 MHz
Receive Symbol Rate: 30 Msps
Receive Polarization: Vertical
Transmit Polarization: Horizontal
22KHz Tone: Off |
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dbirdman
Premium,MVM
join:2003-07-07
Eureka, CA
| reply to kewaynco
said by kewaynco :If I pay for 500mb per day That is the issue: Start with a false assumption/assertion and everything you do/say related to it will be skewed.
You do not pay for 500MB per day.
You pay for a connection, plain and simple. That connection does not come with speed or throughput guarantees. It does have a maximum cap, after which they come down hard on you. That cap is moveable at their discretion, and they've moved it a few times.
Hughes doesn't really care what an individual uses; they care what the aggregate uses, and it is necessary to throttle the individual to control the aggregate. Whatever it takes to keep the aggregate below an average of 50MB per day per customer is the order of the day. We (and I'm a heavy user) are very lucky that the overall customer base is made up mostly of very light users, so they can cap you at 500MB, and me at 1250MB, and still keep the average under 50MB.
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W2K Server|Toshiba Satellite XP Pro|HughesNet IA8/1410/7000 2-watt Business Internet on .98 meter fixed | Datastorm .98 XF2 2-watt on 1990 Blue Bird Wanderlodge "Blue Thunder" 22 tons of rolling steel! |
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v8rail
join:2003-10-13
Ash Fork, AZ
·HughesNet Satellit..
| reply to kewaynco
like I said don't shoot the messenger 
But it is simple. HN oversells massive. When all users would pull 50% of what they paid for the system would be death.
This is also why HN makes the FAP that hard and why they still don't give any details about FAP. It is just to scare the customer. 
BTW I think most of Mr. Cooks answer is just BS. |
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kewaynco
join:2007-07-21
Berryville, AR | reply to v8rail
If I pay for 500mb per day, how does using 50% of it make me an abuser? My wife and I work from home for companies out of state. 200-300mb is very small usage given the circumstances. |
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