okie11
join:2003-11-20 | great idea
I think all the cable companies should offer this, as long as they hire certified techs unlike the geek squad. |
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DHRacer
Fire Survivor
join:2000-10-10
Lake Arrowhead, CA
 ·Charter Pipeline
 ·Verizon west (ex G..
| I heard that you have to be at least A+ to get a minimum job at GS. And that to level up you have to get other certs (CCNA, etc) if you want the better jobs supporting more business stuff and less home-user.
Granted, A+ just weeds out the wannabes to a certain extent, but at least they look for people who have at least taken some sort of certifying exam before letting them run amok.
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"No one will believe you solved this problem in one day! We've been working on it for months. Now, go act busy for a few weeks and I'll let you know when it's time to tell them." (R&D Supervisor, Minnesota Mining & Manufacturing /3M Corp.) |
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okie11
join:2003-11-20
2 edits | not true, at geek squad all you need to be is have the ability to sell the customer stuff they don't need. seriously. they no longer care if your certified, they only care about making a sale.
»consumerist.com/search/geek%20squad/
check out this link and do some reading |
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inteller
Sociopaths always win.
join:2003-12-08
Tulsa, OK
| reply to DHRacer
i'd rather somone bring me a log book of all of their service calls (successfully completed) rather than a list of certs that any good test taker who crammed overnight could pass.
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"WHEN THE LAUGH TRACK STARTS THEN THE FUN STARTS!" |
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Titus Pullo
I came, I saw, I slept
join:2004-06-26
·Embarq
| said by inteller  :i'd rather somone bring me a log book of all of their service calls (successfully completed) rather than a list of certs that any good test taker who crammed overnight could pass. I agree. Years back, I took a Network+ course at a community college. The course was test-centric in that the curriculum and labs (a joke, the latter) were geared towards passing the exam in 16 weeks. Granted, most everyone who took the test passed, but that was only a handful of people due to the fact that the class was part of the IT curriculum at the college, and that was divvied up into programming, applications and networking. The first two groups only wanted to pass the class and didn't appear to care much about learning anything real-world applicable.
I ended up the 'leader' of my lab group due to the fact that I had a home LAN and ran Linux on my notebook at the time (big whoop, I realize). Long to short, ten weeks into the course the lab assignment was to create specific user accounts on a w2k server for the purpose of troubleshooting steps. The two computers (w2k server & w2k workstation) had been futzed with beforehand and were not communicating.
I asked my 'group' what first? Silence. After finding the cable between the computers was not a crossover, I said "what next?" silence. I had to create the network (subnet, etc) while my 'group' sat by and watched in amazement. I then watched in utter disgust as they fumbled through the lab book step by step, skipping a process at the first sign of trouble and moving on to the next, which, of course, on more than one occasion couldn't be completed due to the previous step being uncompleted. And on it went. I couldn't believe it.
That was the first lab where I was actually more hands off because I realized that I was doing practically everything up to that point and thought maybe one guy was getting pissed. His demeanor changed completely when I sat there while they had their thumbs planted firmly up their backsides while trying to create, mangle, and then repair accounts on the client/server.
One of my group passed the CompTia test at the end of the course by cramming the practice tests the class took. It's a joke. Period. One in ten 'cert- masters' are truly interested and qualified to call themselves technicians in any tech field today.
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A monthly desktop thread should only happen when Paris Hilton buys a computer. |
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trparky
Bite My Shiny Metal Ass
Premium,MVM
join:2000-05-24
Cleveland, OH
clubs: | reply to okie11
Are you saying that I'm stupid because I work there?
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Tom |
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okie11
join:2003-11-20 | don't think any ones calling you stupid, its the place you work that has destroyed the geek squad reputation. they care more about making more millions (which is ok) than helping the customer. |
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trparky
Bite My Shiny Metal Ass
Premium,MVM
join:2000-05-24
Cleveland, OH
clubs:
 ·AT&T U-Verse
1 edit | Hey, I've been known to tell the customer that they don't need a product.
For instance, customer came in and bought a notebook. The college said that you needed Windows Vista Business on the machine as well as Office 2007 Professional and not Home and Student. I right there at Customer Service went over all of the different things that the two editions had of each product. After going over it all, the customer said he didn't think he needed it all and I saved him well over $250.
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Tom |
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