Cox Expands 'Tech Solutions' > great idea

reply to trparky

Re: great idea

Hey, I've been known to tell the customer that they don't need a product.

For instance, customer came in and bought a notebook. The college said that you needed Windows Vista Business on the machine as well as Office 2007 Professional and not Home and Student. I right there at Customer Service went over all of the different things that the two editions had of each product. After going over it all, the customer said he didn't think he needed it all and I saved him well over $250.
--
Tom