Longmont user
@mesanetworks.net
| Mesa hasn't been that great in Longmont
We've been with Mesa about the same length of time. Every few months I dither about switching to cable because
• they repeatedly and consistently have email problems. Their email service provider is unpleasant, usually slow to upgrade servers, and often enough things just break for hours or sometimes more;
• connectivity has been an problem from time to time because some of their transmitters are just flat out old. They fix things on an "as needed" basis: IOW, when something breaks; maintenance and upgrades haven't seemed to be priorities;
• they seem to be having more turnover in their phone support people and the support people often don't know the true status of email or connectivity issues;
• they tend to be very slow at putting up status messages on the phone;
• the Web site is nearly useless for status information;
• although we pay for the premier speed, the test results I get consistently show we are not getting the service level we're paying for.
When we signed on, the owner seemed pretty engaged in the business. These days, I'm not so sure. |
