bheron
join:2006-08-16
Phoenixville, PA
2 edits | Fios and My Home Security System
Just found out after first having Vonage, and now Fios for internet, TV and home phone, that my Home Security System has not been sending a signal for over a year!!
Oh well, that aside, I'd like to see how I can get it working. Just learned from another post on this forum that Fios Home Phone is NOT VOIP.
I'm already out a year's cost on my security monitoring, and have a year left on the contract. How can I get started on troubleshooting this?
EDIT: right now I have Fios home phone, internet, and TV.
Thanks in advance! |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | Hey there - what service do you have??
ADT is working fine for me - they just hard wired it into my phone lines.
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"ONE team - ONE city - ONE dream!!" |
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fios2u
join:2005-03-22
Grapevine, TX | Same here with Brinks...no problems. |
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rlstjohn
join:2005-03-09
Millersville, MD | reply to bheron
My security system works fine with Vonage..have had it for three years. |
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KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
clubs:
 ·Cricket Broadband
 ·Verizon FIOS
| My security system works fine with Fios too.
I pick up my Glock, fire 5 shots, pick up my Fios phone and call 911.
Never had a problem with it. 
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We're Gonna Need A Bigger Boat !! |
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Belspur
join:2003-11-15
Sarasota, FL | reply to bheron
Shame on your alarm company. They should have called you after the first day when did they did not receive the signal.
My alarm company (EMG) calls when they don't get the daily test.
Get you money back and find a new company. |
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HD_Ride
Premium
join:2000-10-18
Trenton, NJ
 ·VoicePulse
·Verizon FIOS
| said by Belspur  :Shame on your alarm company. They should have called you after the first day when did they did not receive the signal. My alarm company (EMG) calls when they don't get the daily test. Get you money back and find a new company. I highly doubt that you would find any alarm company will guarantee that their system will work over on VoIP. Fios/POTS & cellular YES, VoIP NO |
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GeekNJ
Premium
join:2000-09-23
Waldwick, NJ
| said by HD_Ride :said by Belspur :Shame on your alarm company. They should have called you after the first day when did they did not receive the signal. My alarm company (EMG) calls when they don't get the daily test. Get you money back and find a new company. I highly doubt that you would find any alarm company will guarantee that their system will work over on VoIP. Fios/POTS & cellular YES, VoIP NO I know ADT certified Cablevision's OptimumVoice VOIP solution. I called them previously and asked what other VOIP companies in my area they supported and they said on CV's OV at this time. |
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HD_Ride
Premium
join:2000-10-18
Trenton, NJ
·VoicePulse
·Verizon FIOS
| OK, I stand corrected and that is news to me. One of my relatives tried to find out about a year ago and he couldn’t get an answer either way. Anyway the whole thing got a little to pricy for him and he canned the entire alarm idea and just bought a dog. I *think* it was Optimum but not sure since it was a while ago. He actually reached out to a few installers and no installer would recommend monitoring over a VoIP connection, Instead they recommended a NET-COMM Module or cellular. I’m sure most of the regulars at DSLreports (VoIP forum) remember seeing posting about the NetComm devices. I think in the absence of POTS cellular would be the most dependable, then perhaps the NET-COMM Module. If the the Cable company perfected it that’s good but as far as it working on any VoIP I still don’t see it being that reliable. There is too much to go wrong. I like KA3SGM solution but only one better, Dog with shotgun backup. |
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Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY | reply to bheron
Do you have a RJ31X alarm jack or is your dial tone hard wired into the alarm panel? You should have dial tone into the alarm on the red/green pair and feeding the rest of the phones in the house on the yellow/black pair. |
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vzfiostech
join:2007-08-30
Newark, DE
1 edit | I've never run into an instance where the FiOS phone service has not been compatible with an alarm system. Most of the homes I put FiOS in have ADT or Brinks systems and I always have the customer call to put the system in test mode and then call back when the install is complete to remove it from test mode and confirm sending/receiving. My understanding is that on the CO end it is in every way a POTS line. The only difference is it isn't being delivered on copper. |
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GeekNJ
Premium
join:2000-09-23
Waldwick, NJ | FIOS should be the same as copper as far as the alarm company is concerned. FIOS voice is not VOIP. |
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More Fiber
Premium,MVM
join:2005-09-26
West Chester, PA
 ·Bay Area Internet ..
| reply to KA3SGM
said by KA3SGM :I pick up my Glock, fire 5 shots, Maybe that's why you been having reliability problems with your ONT's. 5 shots from a Glock can't be good for the ONT. |
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KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
clubs:
·Cricket Broadband
·Verizon FIOS
| said by More Fiber :said by KA3SGM :I pick up my Glock, fire 5 shots, Maybe that's why you been having reliability problems with your ONT's. 5 shots from a Glock can't be good for the ONT. Sorry More Fiber, If that was the cause of ONT failure, it would have been multiple bursts of 15 shots.
An ONT full of holes might tip the Verizon tech's off that the failure was non-typical.
Those ONT's have lasers in them, they might actually kill someone.
Someone needs to protect the public from those dangerous laser beams.
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We're Gonna Need A Bigger Boat !! |
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bheron
join:2006-08-16
Phoenixville, PA
| reply to KA3SGM
Re: Fios and My Home Security System
Thank you all, this is great feedback. I submitted this trhead and checked over the weekend to all of these responses!!! Wow. Ok, let me respond to some posts and then give more info:
JeepMatt - "Hey there - what service do you have??"
- I have Westminster Security. They're rates are the lowest I've found - $18+ per month. I get what I pay for I guess? I found it hard to find a list of suppliers actually. ADT you must use their hardware apparently?
rlstjohn - "My security system works fine with Vonage..have had it for three years."
- interesting, my installer said they thought nobody could work with vonage.
Belspur - "Shame on your alarm company. They should have called you after the first day when did they did not receive the signal."
- Well, I found out that they dont do a daily test. After I called recently to compain they said, "we dont run any tests. you have to call us to test. but, for $1.50 more per month we can run a daily test for you". I never knew about that option.
Telcoguru - "Do you have a RJ31X alarm jack or is your dial tone hard wired into the alarm panel? You should have dial tone into the alarm on the red/green pair and feeding the rest of the phones in the house on the yellow/black pair."
- Hmm, don't know. I should look I guess. I have to admit I didnt give it a 2nd thought when I installed Vonage.
vzfiostech - "I've never run into an instance where the FiOS phone service has not been compatible with an alarm system. Most of the homes I put FiOS in have ADT or Brinks systems and I always have the customer call to put the system in test mode and then call back when the install is complete to remove it from test mode and confirm sending/receiving. My understanding is that on the CO end it is in every way a POTS line. The only difference is it isn't being delivered on copper."
- thats great to know. ok, thanks.
GeekNJ - "FIOS should be the same as copper as far as the alarm company is concerned. FIOS voice is not VOIP."
- ok, so it is different.
I have two things to address it sounds like:
1) The technical/hardware issue to see if it can work. Sounds like it should. So I need to go down and look at my panel. Not sure what I'm looking for :0
2) The Monitoring company. Unfortunately they werent helpful and put the blame on me. When I look at my contract its all one-sided and I really dont have a case - legally. Still, I think they should assume some responsibility. I first called about service issues in April of 06. They never mentioned a test or asked if my phone service changed. Only said it can take up to 45 seconds for the signal to reach them. When I called this July they said we should try a test. And told me about the extra fee to have them test it periodically. So, from April 06 until now it hasnt worked. Legally, its all my fault.
Ok, I'll check back with findings. Thanks all!
installer recommended a seperate land line. |
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FiOS Support Sup
@verizon.com | reply to bheron
The only difference between FiOS & Copper (Other than running on light) To an Alarm Company is that the Voltage Output is lower on FiOS that what you get on Copper. |
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aaronwt
Premium
join:2004-11-07
Woodbridge, VA
·Verizon FIOS
| said by FiOS Support Sup :
The only difference between FiOS & Copper (Other than running on light) To an Alarm Company is that the Voltage Output is lower on FiOS that what you get on Copper.
And that can make a difference depending on the system. If it's expecting 52V and gets 48V that can be the difference between it dialing out and not dialing out. Some systems are more sensitive than others. |
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DMS1
join:2005-04-06
Carrollton, TX
| said by aaronwt :Some systems are more sensitive than others. That would be badly designed systems then!
POTS lines have been voltage independent current loops since the days of Alexander Graham Bell. Standard telco voltage is 40 - 57.6V (48V +/- 20%) in most of the world. (In some older European installations it is 60V +/- 20%.) Any device that can't at least work over this range has no right to be connected to a phone line. |
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