| reply to sadowski
Re: Residentail customers are a drain on resources Well I am one that almost purchased a DSL line from Phoenix for the office. Good thing that at the time of the order we got cut off. If they are treating me this badly on my residential account, what am I to expect about their business accounts!?
It just sickens me to see how Megapath users are on here saying that tough... pay more to get our service. Well I am sorry there are plenty of ISPs out there that do residential.
Megapath can just shove their DSL up their A$$E$.
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JRamos
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HOME: Phoenix/Northpoint SDSL - Bergenfield, NJ
784/392 get 800/800, but only when it works!
WORK: Verizon Infospeed DSL - Ridgefield, NJ
640/90 ADSL PPPoE I am lucky if I get 520/80 on a good day! |
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tothemax
join:2000-05-13
Briarcliff Manor, NY | Have megapath at home and have no problems.
You get what you pay for!
At work had a phoenix soho account go live on d-day
Took about 3 days to get hooked up. Megapath called each day
to follow-up and after I was going called to verify every thing was all right.
Happy as can be. Got champange service at beer prices for
my work account |
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| reply to MexiCubAZ
There is hope! Just got off the phone with a supervisor at Telocity. Residential is all they do and they don't see where the problem is. They're doing just fine. After all, Telecommuting is the future and residential is the base for it. Telocity sees that and residential is all they're gonna do.
I've been lucky, so far I haven't had any problems, but that can change and since the declaration of no support by MegaPath, it's time to switch. So I have started the ball rolling and am switching to Telocity. They don't cap the speed like other ISPs do, so I will get the benefit of being 1300 feet from the CO. They also provide their own modem/router that is user installable and with third party software, can support more than one machine. They offer 24/7 support for all platforms. What else can you ask for. Current rate: $49.95 for 768kpbs.
The rep that I spoke with is personally making sure that all the information for this difficult situation gets dealt with. I expect to be able to slide with relative ease and would hope that anyone else will be able too. If you call Telocity tell them you read about this on DSL reports and maybe they will rally and welcome us with added support for this unprofessional situation that has been thrust upon us.
Having worked for a Baby Bell through the divestiture, it's all about profits and nothing else. Anyone saying anything else is a fool. MegaPath has acted unprofessionally and it will catch up to them. The 1990's was the decade of Customer Service and many large corporations found that out the hard way. Obviously MegaPath's hierarchy was either too young to notice or too stupid to understand it. They WILL get bit back!
As the product quality gets lower the amount of customer service/support that is required increases. It has nothing to do with the end users aptitude or ability to use the product. Anyone that has phone service from US Qworst will know this. Anyone can dial a phone. But if the quality of that phone line is bad. There is going to be calls for support. |
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