Selected ISP Support > Windstream > Windstream DSL Helpdesk Closing

Windstream DSL Helpdesk Closing

You're posting from a roadrunner account, so, do you have any information to substantiate this claim?

I see no change in stock nor any announcements which would directly affect the stock price. »finance.google.com/finance?q=windstream

The only thing I see with today's date is the layoff of the recently acquired CT employees, which is tragic, but I fail to see how this constitutes Windstream closing down two helpdesks.

i would like a link as well !!!!!

Yes it's true...however, they're are just "testing" the waters the last I heard. Of course, I left the company, so things may have changed.

reply to Wildcat
It's effective December 14th for the Lincoln, NE desk; both level 1 and 2 support. a friend called me an hour ago asking if where I work has any immediate mropenings, he told me all this since they're letting him go at the end of September (he's only been there since July).

reply to Wildcat
Does this effect the dedicated/business dsl support folks as well?

reply to Wildcat
I'm afraid it's true. Come outsource with us a Windstream. Windstream just dumped a big 'ol pile of crap right on it's employees and customers. Enjoy the American reps while you can folks. Like Wildcat said "It's all downhill from here." It's been an honor serving you folks.

reply to Wildcat
The scary thing (for me) is I almost accepted a position with that company a few months ago. I really dodged a bullet by not going to work for them!

It's really too bad. Windstream is a good company to work for. The funny thing, when Windstream started a little over a year ago they stated how proud they are that they have American call centers. BS now!

reply to Wildcat
It's not that I trust you folks but care to show a link and/or external announcement and/or internal announcement?

The reason I'm so adamant about this is if this is indeed the case I will terminate all facets of service.

I don't think posting an internal memo is a good idea. However if there are any external links available, that would be a really good thing.

sashwa, it depends on their confidentiality agreement, and I'm certain a decision of this magnitude would have been announced to stock holders.

Either way, I don't see the harm in making it known. Heck, people may be losing their jobs as a direct result.

reply to Wildcat
»www.saljournal.com/Story/windstr···_closing Here ya all go.

reply to Wildcat
It's a lie however, they've hired 200 new reps in india to replace us.

reply to Quiet Insider
Thanks, Quiet Insider, for the link.

evilghost, I don't want the site to get into trouble if an internal memo is posted here on site.

sashwa, thanks, I fully appreciate your concern.

Quiet Insider, the link you posted directly correlates with the termination of CT Communication employees on Sep 05 and the shareholder annoucement.

So, to summarize:

150 CT Communication employees, as acquired by Windstream, have been laid off.

Winstream is not closing any helpdesk and outsourcing to India, except for the potential of the CT Communication customers, however, it's likely these calls will be routed to existing American customer service call centers due to an observation in overlap of job function. See »www.wavy.com/Global/story.asp?S=7031058

reply to Wildcat
I have to give credit when credit is due. I'd like to give a personal thank you out to Piggie. His efforts to voice to the higher ups at windstream we're very honorable. Unfortunately his cries fell on def ears. Never the less. Thanks Piggie for trying. Believe me when I say all the reps affected at Windstream appreciate your efforts.

sophi_psych, that's blatant trolling. Address my summation of the situation or I'll ask sashwa to enact moderation. Both Piggie and I are certainly outspoken about the outsourcing situation, but coming in here to spread rumors and mistruth isn't acceptable.

reply to sashwa
Actually I AM one of the affected by this and i havent seen one accurate post in this forum yet.
So here is the jist in short without releasing any proper.. information

There will be desks in states and overseas. Use your brain and look at other companies and you'll know how it will be set up.

They are consolidating the desks removing 2 locations in North America and Expanding another in North America. Which everyone has been given the opportunity to apply for and relocate too.

Windstream is not just "kicking" us out the door. They in fact offerered us severance package Have flown in people out of state to do seminars to help us with our job search in and out of windstream and help us improve our resumes and interview skills And are contacting other IT and Telecom companies in our areas to let them know and invite them to come talk with us.

Now I dont know about you But they are, in my eyes, doing there best of a crappy situation overall to make it as right as they can with the employees and help them transist into new jobs.
That is a HELL of a lot more then most companies would do for employees that are getting laid off.

Now in saying all that ... Do i think they are making the smartest choice for their customers... of Course not. Are they making the smartest choice for stock holders in long run. of course they are.

Yep im Mad Sad and Glad all at the same time.

in short
PIGGIE I EAT MY WORDS AND BOW TO YOUR ROYAL OINKNESS!