Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
 ·HughesNet Satellit..
 ·Windstream
| reply to Scottr707
Re: Windstream DSL Helpdesk Closing
said by Scottr707 :
I called tech support also to get a Indian woman. Call me trolling on this thread but I believe keeping the pressure on WS about India is a serious matter.
You need to call sales at WS, and tell them what you told us about your feelings about when you can understand the tech that has some answers you feel better about an outage. That telling you to test the modem just irritates you knowing the whole neighborhood is out.
I a nutshell, politely tell them how frustrated you are to sales. I believe if people keep it up it "might" make a difference.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my pork belly | |
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evilghost
Premium
join:2003-11-22
Springville, AL
·Windstream
| reply to Wildcat
Scott, give these folks a call, »www.alabamabroadband.net
I've seen a few flyers, they took over for St. Clair Cable Co, and I've seen the trucks on HWY 11 running new lines. Looks like they are offering 3Mbit/1Mbit for $50 and 3Mbit/512K for $40.
(205) 426-3432 is their number. |
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Scottr707
@alltel.net
| reply to evilghost
I seen the post from 11-15-2007. I am also in Springville. I did have sync Wed Night, just no internet. The sync went down sometime before I got up Thursday morning. I called tech support also to get a Indian woman. After the long hold time the connection dropped. I do not know if she hung up on me or the phone messed up between here and there? The problem with them wanting to help is their lack of understanding my. She had to repeat the phone number several times to get it right. Then as we started troubleshooting (already knowing the neighborhood was down, not just me) she wanted me to connect directly to the router. I have the router in bridge mode. This required resetting the router to bring back to router mode. It was in that process the line dropped.
These folks are only reading a instruction set. When I did call back I received the recording saying there was a known problem in this area.
Alltel did have one extended outage once before. That was a dslam that affected a few people. The time out was frustrating, but understandable when talking with people that can and will talk to you in tech terms. This overseas stuff makes for a real disconnect in customer service.
What have you heard from the new cable company in the area? The old one was bad with only one line from Steele to Springville. Any power outage took down the amps coming to Springville. That took the cable down frequently. I know they have added some cabling and the Internet service. I do not know if they added redundancy to the system now or not. We now have Direct TV and Dish network for TV. If they have got better, I will give Windstream one more time to have a problem and give poor tech support. I will leave after that one. |
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
·HughesNet Satellit..
·Windstream
| reply to mojo1
Re: Windstream DSL Helpdesk Closing
It appears like a yo yo. Forever from Nov 06 to the famous Aug 1, 2007, I ran like a clock. Listened and felt sorry for in particular the Georgia and Sugarland guys and gals.
Then lighting did it's deed on Aug 1, 2007 about 15:00 EDT. I then join the crowd. I would put in tickets and it seems ok for a day to a week then bad again.
Finally about 2 weeks ago I was escalated to the escalation team. I guess I finally called enough or it was an inside job to help me, thank you!
The did something. Since then I don't even slow down during prime time, never seeing under 2400. How long will this last? I don't ask. I know better.
We used to speculate to humor ourselves over on Hughes Net (Huggies dot Net) forum that they would party at the NOC and bump into switches messing up our service.
But here it appears they have a FL/GA switch, and probably AL switch as well. Maybe a three position. During morning coffee and dog nuts, they flip a coin and point the switch toward one of the states for about a week or two at a time. If you are unlucky enough to live there well, never mind a good connection.
Sounds like a good theory to me. Now to just find the building with the switch, do a comcast with the hammer trick.
Piggie :@)
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my pork belly | |
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mojo1
join:2006-12-05
Jefferson, GA
·Windstream
| reply to evilghost
said by evilghost  :Honestly, with the outage around 15:30, my first thought was the tech yanked my pin as punishment for the review I left. I've been on static since 01/04/2007 Yeah, I've kinda worried about that as well. I've been talking with them about some issues and all of a sudden my speed tests to Atlanta are great but terrible anywhere else. Look at my monitor - you can see when the local guy comes to the house. While he is here, the packet loss goes up and then when he leaves, the pings are higher. He's been here twice and the pings went up twice now.
Used to be 7-9ms to my first hop. Now I am over 40ms every time. Guess that's what I get for asking about it. The tech today left a note explaining that he was able to get 1.7 - 2.1 at the NID and this is normal for a 3 meg connection... I'm not the best at math, but that looks like darn close to 50% of rated speed at the low end of his range. I'm lucky to ever get over 1.7. Oh, he also has a way of showing up when nobody is home. He must wait around the corner until my wife leaves. Both times she was gone for 20 minutes and came home to find the infamous green tag on the door. |
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evilghost
Premium
join:2003-11-22
Springville, AL
·Windstream
| reply to mojo1
said by mojo1 :evilghost - when did you call dedicated services support? Granted, I usually call late at night and rarely have to hold. So far, I am pretty pleased with them but that is subject to change. I'm working on a latency issue that they will not acknowledge right now. I'm staying patient and will just see how it plays out. I feel sorry for the people on dynamic around here that are paying for way more than they are getting, but just don't know it. My CO's DSLAM/switch puked at 15:30 CST, I called when I got home at 16:30 and sat on hold until 17:15 (I think it was even 17:30) with no answer. About that time my brother-in-law got home and I verified that that his DSL was out. Honestly, with the outage around 15:30, my first thought was the tech yanked my pin as punishment for the review I left.
I've been on static since 01/04/2007 |
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mojo1
join:2006-12-05
Jefferson, GA
·Windstream
| reply to evilghost
evilghost - when did you call dedicated services support? Granted, I usually call late at night and rarely have to hold. So far, I am pretty pleased with them but that is subject to change.
I'm working on a latency issue that they will not acknowledge right now. I'm staying patient and will just see how it plays out. I feel sorry for the people on dynamic around here that are paying for way more than they are getting, but just don't know it. |
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nOv1c3
join:2006-11-08
Whitney, TX
1 edit | reply to Wildcat
Oh forgot to add that when i called support the first time they said my SNR was only 8 well I changed my phone filter and its no better but after the last call the same dumb ass that said pings don't mater with online games said my snr was good :/
I still get 60+ pings and time outs on my connects you can see it playing games online with high ping spikes and on irc and msn yahoo with Constance disconnects every hours :/
Cant believe this fool saying my latency has to be in the 100+'s before he can open a ticket :/
opps PS: I,m running an old visionnet modem so there is no way i can monitor snr or any of this  |
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evilghost
Premium
join:2003-11-22
Springville, AL
·Windstream
1 edit | reply to slickjim
said by slickjim :evilghost from slickjim, I assume we are the only 2 on the forum from this area. I am having problems with understanding the hope desk also. I talked to 3 separate Indian CSRs yesterday and they could understand me but being one of those old slow(college degreed)southern boys, they could not make me understand. Spelling everything out to me before saying the word----P as in, I as in, N as in, and I said PING and he said yes-----drives me nuts. I even asked for him to stop but I assume that the CSRs in India are getting heat from their higher-ups to be as polite as they can since I kinda got rough with him. He wanted me to change, disconnect everything and start over. I told him I have had numerous ISPs and none were as bad as this. I was AOL, Direcpc, Direcway, Hughes prior to WS and am seriously thinking of going back to Hughes. Local does want to help and I go there when just really ticked off. By the way, frequent disconnects and rebooting modem and PC are the required fix, but why? Maybe better days ahead????? Naaaaaaaaaaaaaw! I also came from Hughes, and sadly, it was more stable than Windstream.
You know AlabamaBroadband bought out St. Clair Cable Co and they're offering 3Mbit/512K for about $50/mo? If you've eligible for CATV you may be able to get it, give 'em a call. Then we'll look at shooting WiFi to my house  |
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slickjim
Premium
join:2004-12-04
Springville, AL
| reply to evilghost
evilghost from slickjim, I assume we are the only 2 on the forum from this area. I am having problems with understanding the hope desk also. I talked to 3 separate Indian CSRs yesterday and they could understand me but being one of those old slow(college degreed)southern boys, they could not make me understand. Spelling everything out to me before saying the word----P as in, I as in, N as in, and I said PING and he said yes-----drives me nuts. I even asked for him to stop but I assume that the CSRs in India are getting heat from their higher-ups to be as polite as they can since I kinda got rough with him. He wanted me to change, disconnect everything and start over. I told him I have had numerous ISPs and none were as bad as this. I was AOL, Direcpc, Direcway, Hughes prior to WS and am seriously thinking of going back to Hughes. Local does want to help and I go there when just really ticked off. By the way, frequent disconnects and rebooting modem and PC are the required fix, but why? Maybe better days ahead????? Naaaaaaaaaaaaaw! |
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evilghost
Premium
join:2003-11-22
Springville, AL
·Windstream
1 edit | reply to Wildcat
Yesterday I sat on hold for 45 minutes with dedicated services support, literally, with no answer. The DSLAM or switch was dead at the CO and the outage affected all subscribers in the area.
I guess folks are switching to static and dedicated services isn't equipped to handle the load.
Awesome selection of choices we have:
1) Residential, speak to WiPro's script readers.
2) Dedicated Services, infinite hold time.
3) Terminate service and go with an alternative and equally horrific provider.
4) Bask in the mediocrity that is Windstream. |
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AnonymousOne3
Former Broadband Rep
join:2007-08-04
Salina, KS
| reply to sophi_psych
I used mine to tear down our fence and then wore it to the dump when we hauled it away. Then wore it to paint our house. I still have my Alltel shirt though and its in good condition. I havent been there for 3 weeks and my stress level has dropped so much. |
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sophi_psych
join:2007-05-22 | reply to Wildcat
Nah, don't burn your shirt powerful1, do what I did, X-out the stupid green truck and write Windia below it... |
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nOv1c3
join:2006-11-08
Whitney, TX
| reply to ihatewindstream
I feel your pain . Like you i have no other choices either this piss poor service or dial up or sat :/
I,v used this service for 4 years and everything was good tell they split off and then it went down hill
I called tech (aka) support the other day and got a india guy and i was on the phone for an hour+ going through his list while arguing its not on my damn ends its on the windstream network hehe well to makes a longh story short he said a tech well be coming out by the 12th and they well call . well a lady called sat and ask me about my problem and said a tech well call before coming out that monday . well monday came and at 6 pm i called support asking them what happened . Got an english speaking guy this time and me and him went through the same ole routine
well it all comes down to that my 60+ pings and paket lost to my first node dont warrant a ticket!!! He said it has to be in the 150 160 ping range for him to open a ticket lol
I am so pissed . TYalked to this fool for 30 minutes with him saying pings dont mater with online game play :/
This been a whole year bullshit thing for me with this conection , I have never been with such a shit company in my life worse i have seen pathetic excuse for an isp :/ |
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ihatewindstream
@alltel.net
| reply to Piggie
I can not believe when i called my support the other day and couldn't understand who i was talking to.. he talked so long it took me t minutes to get past the phone number and address. I am so unhappy that i have this company for my service.
The bad part is i have no other choice when Windstream is the only DSL provider in Glen Rose, TX.
I am thinking of starting a petition to eradicate them from the area. this should bring cheaper and better service from other companies |
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
·HughesNet Satellit..
·Windstream
| reply to powrful1
The sad part is all of America will pay for this more dearly I am afraid than any other bad economic time in our life times, with the potential to be the worst in history if US. Windstream by sending more dollars out of the US is just helping the likes of Mattel and Wal Mart, etc etc. Money leaves, we borrow money from foriegn sources in particular Communist China, to hold the dollar afloat, as so many US dollars leave the country.
The sadder thing is it won't hurt those that made that poor decisions to sell off the United States wealth for their greed.
We can only hope that Dante' was wrong and there is a 100th layer of Hell waiting on the greedy. I hear rumors that Satan has made Ken Lay CEO of layer 100.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my pork belly | |
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powrful1
join:2000-10-16
Salina, KS
clubs: | reply to windstream csr
Lincoln and Salina wont be the same! Long live Alltel Internet Helpdesk...rip....knew the spin/merger was a bad idea for employees...Allhell turned into Whine/Scream and the rest is history! |
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powrful1
join:2000-10-16
Salina, KS
clubs:
1 edit | reply to Piggie
I was a Broadband helpdesk employee as of 7ish months ago. This is when the India test project started, back in the Feb-Mar time frame.
Initial indications was it was failing, and talking to some of my friends as of a few weeks ago they were constantly cleaning up the Indian's problems. The tools used really took a huge step forward the last year I worked there. Lots of growing pains with them, but when they worked lots of information. The problem is we were just the trolls for testing for the outsourcing.
I used to talk to many people fed up with the quality of Windstream's poor network setup, however, the reason they were still customers was the support from the American helpdesk.
Fast forward to this month, I believe now 99% of the support is in India (first line) with just a little support in Ohio, with TAC and DNOC still in Little Rock.
Sad to see a "rual" telco go global with jobs....time to burn my shirts! |
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