evilghost
Premium
join:2003-11-22
Springville, AL
 ·Windstream
| reply to mojo1
Re: Windstream DSL Helpdesk Closing
said by mojo1  :evilghost - when did you call dedicated services support? Granted, I usually call late at night and rarely have to hold. So far, I am pretty pleased with them but that is subject to change. I'm working on a latency issue that they will not acknowledge right now. I'm staying patient and will just see how it plays out. I feel sorry for the people on dynamic around here that are paying for way more than they are getting, but just don't know it. My CO's DSLAM/switch puked at 15:30 CST, I called when I got home at 16:30 and sat on hold until 17:15 (I think it was even 17:30) with no answer. About that time my brother-in-law got home and I verified that that his DSL was out. Honestly, with the outage around 15:30, my first thought was the tech yanked my pin as punishment for the review I left.
I've been on static since 01/04/2007 |
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mojo1
join:2006-12-05
Jefferson, GA
·Windstream
| said by evilghost :Honestly, with the outage around 15:30, my first thought was the tech yanked my pin as punishment for the review I left. I've been on static since 01/04/2007 Yeah, I've kinda worried about that as well. I've been talking with them about some issues and all of a sudden my speed tests to Atlanta are great but terrible anywhere else. Look at my monitor - you can see when the local guy comes to the house. While he is here, the packet loss goes up and then when he leaves, the pings are higher. He's been here twice and the pings went up twice now.
Used to be 7-9ms to my first hop. Now I am over 40ms every time. Guess that's what I get for asking about it. The tech today left a note explaining that he was able to get 1.7 - 2.1 at the NID and this is normal for a 3 meg connection... I'm not the best at math, but that looks like darn close to 50% of rated speed at the low end of his range. I'm lucky to ever get over 1.7. Oh, he also has a way of showing up when nobody is home. He must wait around the corner until my wife leaves. Both times she was gone for 20 minutes and came home to find the infamous green tag on the door. |
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
 ·HughesNet Satellit..
·Windstream
| It appears like a yo yo. Forever from Nov 06 to the famous Aug 1, 2007, I ran like a clock. Listened and felt sorry for in particular the Georgia and Sugarland guys and gals.
Then lighting did it's deed on Aug 1, 2007 about 15:00 EDT. I then join the crowd. I would put in tickets and it seems ok for a day to a week then bad again.
Finally about 2 weeks ago I was escalated to the escalation team. I guess I finally called enough or it was an inside job to help me, thank you!
The did something. Since then I don't even slow down during prime time, never seeing under 2400. How long will this last? I don't ask. I know better.
We used to speculate to humor ourselves over on Hughes Net (Huggies dot Net) forum that they would party at the NOC and bump into switches messing up our service.
But here it appears they have a FL/GA switch, and probably AL switch as well. Maybe a three position. During morning coffee and dog nuts, they flip a coin and point the switch toward one of the states for about a week or two at a time. If you are unlucky enough to live there well, never mind a good connection.
Sounds like a good theory to me. Now to just find the building with the switch, do a comcast with the hammer trick.
Piggie :@)
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my pork belly | |
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Scottr707
@alltel.net
| reply to evilghost
Re: Windstream DSL Helpdesk Closing
I seen the post from 11-15-2007. I am also in Springville. I did have sync Wed Night, just no internet. The sync went down sometime before I got up Thursday morning. I called tech support also to get a Indian woman. After the long hold time the connection dropped. I do not know if she hung up on me or the phone messed up between here and there? The problem with them wanting to help is their lack of understanding my. She had to repeat the phone number several times to get it right. Then as we started troubleshooting (already knowing the neighborhood was down, not just me) she wanted me to connect directly to the router. I have the router in bridge mode. This required resetting the router to bring back to router mode. It was in that process the line dropped.
These folks are only reading a instruction set. When I did call back I received the recording saying there was a known problem in this area.
Alltel did have one extended outage once before. That was a dslam that affected a few people. The time out was frustrating, but understandable when talking with people that can and will talk to you in tech terms. This overseas stuff makes for a real disconnect in customer service.
What have you heard from the new cable company in the area? The old one was bad with only one line from Steele to Springville. Any power outage took down the amps coming to Springville. That took the cable down frequently. I know they have added some cabling and the Internet service. I do not know if they added redundancy to the system now or not. We now have Direct TV and Dish network for TV. If they have got better, I will give Windstream one more time to have a problem and give poor tech support. I will leave after that one. |
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evilghost
Premium
join:2003-11-22
Springville, AL
·Windstream
| reply to Wildcat
Scott, give these folks a call, »www.alabamabroadband.net
I've seen a few flyers, they took over for St. Clair Cable Co, and I've seen the trucks on HWY 11 running new lines. Looks like they are offering 3Mbit/1Mbit for $50 and 3Mbit/512K for $40.
(205) 426-3432 is their number. |
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
·HughesNet Satellit..
·Windstream
| reply to Scottr707
said by Scottr707 :
I called tech support also to get a Indian woman. Call me trolling on this thread but I believe keeping the pressure on WS about India is a serious matter.
You need to call sales at WS, and tell them what you told us about your feelings about when you can understand the tech that has some answers you feel better about an outage. That telling you to test the modem just irritates you knowing the whole neighborhood is out.
I a nutshell, politely tell them how frustrated you are to sales. I believe if people keep it up it "might" make a difference.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my pork belly | |
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