sophi_psych
join:2007-05-22
1 edit | reply to evilghost
Re: Windstream DSL Helpdesk Closing
said by evilghost  :sashwa, thanks, I fully appreciate your concern. Quiet Insider, the link you posted directly correlates with the termination of CT Communication employees on Sep 05 and the shareholder annoucement. So, to summarize: 150 CT Communication employees, as acquired by Windstream, have been laid off. Winstream is not closing any helpdesk and outsourcing to India, except for the potential of the CT Communication customers, however, it's likely these calls will be routed to existing American customer service call centers due to an observation in overlap of job function. See » www.wavy.com/Global/story.asp?S=7031058 That's nice of you to note evilghost. You might want to recheck your work though. Note that your link states the layoffs are in Concord, NC. The link that Quiet Insider is from the Salina Journal. A local newspaper in Salina, Kansas. Trust me, the Salina Journal doesn't have any reason to report for Concord, NC! |
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evilghost
Premium
join:2003-11-22
Springville, AL
 ·Windstream
2 edits | reply to Wildcat
sophi_psych, looks like I owe you an apology, [anyone] where can I find more information about the specifics as well as an ETA on the stock-holder announcement.
Best of luck to everyone looking for a job, should you be inclined to search in the BHAM, AL area please PM me and I'll do my best to assist you in any way possible. |
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GomerPyle3
join:2007-06-09 | »www.journalstar.com/news/local/d···6177.txt |
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sophi_psych
join:2007-05-22
1 edit | reply to evilghost
Point taken. Do forgive me. A thank you to all the folks that voiced their distaste for Indian call reps. Piggie was kind of our "Beacon of hope" in the matter. No offence and thank you again. |
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evilghost
Premium
join:2003-11-22
Springville, AL | reply to Wildcat
GomerPyle, this is exactly what I was looking for, this spells it out exactly. Thanks, I'll find another home for my server and pursue cable-modem options. Landline will be nuked as well. |
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sophi_psych
join:2007-05-22 | reply to GomerPyle3
Gomer, Are you a supervisor or a BSR? |
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evilghost
Premium
join:2003-11-22
Springville, AL | sophi_psych, sorry I came off gruff earlier, we've seen a fair amount of trolling in regard to outsourcing and termination of US jobs. If you are affected I wish you the best of luck to you and your family. |
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GomerPyle3
join:2007-06-09 | reply to sophi_psych
u? |
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sophi_psych
join:2007-05-22 | reply to Wildcat
No problem friend. My family will be ok, I hope the same for all the other families affected. I hope the best for all the WS customers that will have to deal with the Indian reps. |
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sophi_psych
join:2007-05-22 | reply to GomerPyle3
Salina rep... |
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GomerPyle3
join:2007-06-09 | reply to sophi_psych
or just be smart and always ask for level 2 techs like I always do when calling any call desk  |
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GomerPyle3
join:2007-06-09 | reply to sophi_psych
hmm always had ya pegged as a member of recheck
rep.. |
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sophi_psych
join:2007-05-22 | nope |
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flipper913
Look Ma Real Broadband
join:2001-09-24
Tiger, GA
1 edit | reply to sophi_psych
said by sophi_psych :I hope the best for all the WS customers that will have to deal with the Indian reps. Good luck all
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Alltel DSL 3000/384 Netgear DG834G ADSL Modem/Router on 7 Boxes, 2 wired 5 wireless running 3 WRT54G's (Tomato v1.07 firmware) as wireless repeaters |
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
 ·HughesNet Satellit..
·Windstream
| reply to Wildcat
This is one of those times I want to take no credit for being right, I don't even like being right. Thank you all for the praises but those praises don't save jobs or my level of CS. My working days are coming to their evening but I have children and grandchildren. Will they know I ever even tried to make a difference? My heart is truly heavy, having lost jobs myself, packed and gone before lunch. This is probably too far off topic, but between outsourcing and the lost of personal privacy, America in dead on course for a train wreck.
The reason I was so adamant was I have seen it all before about 3 times, this makes 4. Probably the one thing I should have said, and this is solely my opinion without basis in reference, was the trial period was not to see if Indian reps worked for WS and their customers but rather if WS liked the Indian company, because once in motion, it was a done deal for many reasons I believe. One more big disclaimer: What I am stating is SOLELY my opinion with no reference to back it up, nor do I believe there will ever be any reference to it.
The burden to help will fall more and more on this forum. The exact same thing happened with DirecWay/Hughes. Once someone found BBR forum, they never even bothered to call CS at DirecWay/Hughes ever again, unless it was warranty, moving or disconnection of service.
Final note, if I dump WS, I dump Broadband. Satellite is the frying pan into the fire, otherwise it would be in the cards. And the Telcos in Florida have very successfully lobbied the FPSC into pretty much avoiding having to resell their services.
Only one thing left to say is Thanks to all the American WSCR that have helped me in my year of being on WS. The best of luck to your future and your families.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck | |
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evilghost
Premium
join:2003-11-22
Springville, AL | reply to Wildcat
Piggie, lets see how far we can shoot OpenWRT at each other with a parabolic.
It's a shame that people who own stock int he company are willing to sell out to make a profit. |
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
·HughesNet Satellit..
·Windstream
| said by evilghost :Piggie, lets see how far we can shoot OpenWRT at each other with a parabolic. LOL, sounds like my old ham radio days. I have heard New England here in Florida once on 1296MHz, but very rare conditions. And once even worked Phoenix on 144Mhz also from Florida.
said by evilghost :It's a shame that people who own stock int he company are willing to sell out to make a profit. Again this maybe off base. Eventually one of 2 things will happen. In the short term it boosts stock prices and many people these days are in the market. But at what point can the profits solely in stocks pay us all to wash each other's laundry?
Second I heard another commentator say on CSPAN Book TV and can't remember who, that at some point 20 or so years in the future, salaries will be so even worldwide that outsourcing will become a thing of the past. I think it won't take that long, probably live to just see it, and serfdom worldwide will become the norm, as the prosperity of the US middle class is a threat to the globalists.
But to continue anything in this vain we would need a new thread and probably to another forum. Anyone with comments PM me but I won't answer my own off topic post here.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck | |
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Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX
·Windstream
·CenturyLink
| I'm late getting in on this, but I hate what I've read so far. Good luck to all those affected! Makes me sick how they're trading American jobs to please stockholders. How un-American can a company be??  |
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thewebgeek
Premium
join:2004-12-20
Twinsburg, OH | reply to Wildcat
Never a good thing when it comes down to folks loosing their employment. If you do have an option to relocate to Twinsburg Ohio, its a damn fine community. |
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Wildcat
@rr.com
| reply to Wildcat
Gomer, you make some good points. They are at least trying a few things- maybe a job fair here, two weeks pay for every year you've worked there... But let's be real. Planners got six months notice, Salina and Lincoln get 3/2. They're not consolidating those two desks. A few people from those two desks may - _may_ - get hired on as tier 2 and then have to uproot their lives in the process and move to Ohio. This is all bottom line mentality. Profit is good for a company but at what cost? One of the most positive things ever heard by a bsr is "Thank God you're an American- I just got done talking to (fill in the blank)". That's gone. With the exception of the less fortunate who have no choice I think alot of customers are going to dump WS first chance. Dlsams for sale anyone? Haha. This is also just in time for Thanksgiving and Christmas. Yipee! Honestly though, I'm not trying to be flippant, this will affect ALOT of good genuine people and their families. I can't stop thinking about them. |
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