Topic 'Windstream DSL Helpdesk Closing' in forum 'Windstream' - dslreports.com http://www.dslreports.com/forum/Windstream-DSL-Helpdesk-Closing-19017733 en Fri, 10 Feb 2012 01:53:06 EDT Fri, 10 Feb 2012 01:53:06 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19455468 said by Scottr707 :

I called tech support also to get a Indian woman. Call me trolling on this thread but I believe keeping the pressure on WS about India is a serious matter.

You need to call sales at WS, and tell them what you told us about your feelings about when you can understand the tech that has some answers you feel better about an outage. That telling you to test the modem just irritates you knowing the whole neighborhood is out.

I a nutshell, politely tell them how frustrated you are to sales. I believe if people keep it up it "might" make a difference.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my pork belly |]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19455468 Fri, 16 Nov 2007 11:43:45 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19454921 www.alabamabroadband.net

I've seen a few flyers, they took over for St. Clair Cable Co, and I've seen the trucks on HWY 11 running new lines. Looks like they are offering 3Mbit/1Mbit for $50 and 3Mbit/512K for $40.

(205) 426-3432 is their number.]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19454921 Fri, 16 Nov 2007 10:07:14 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19454876 These folks are only reading a instruction set. When I did call back I received the recording saying there was a known problem in this area.
Alltel did have one extended outage once before. That was a dslam that affected a few people. The time out was frustrating, but understandable when talking with people that can and will talk to you in tech terms. This overseas stuff makes for a real disconnect in customer service.
What have you heard from the new cable company in the area? The old one was bad with only one line from Steele to Springville. Any power outage took down the amps coming to Springville. That took the cable down frequently. I know they have added some cabling and the Internet service. I do not know if they added redundancy to the system now or not. We now have Direct TV and Dish network for TV. If they have got better, I will give Windstream one more time to have a problem and give poor tech support. I will leave after that one.]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19454876 Fri, 16 Nov 2007 09:57:04 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19453392
Then lighting did it's deed on Aug 1, 2007 about 15:00 EDT. I then join the crowd. I would put in tickets and it seems ok for a day to a week then bad again.

Finally about 2 weeks ago I was escalated to the escalation team. I guess I finally called enough or it was an inside job to help me, thank you!

The did something. Since then I don't even slow down during prime time, never seeing under 2400. How long will this last? I don't ask. I know better.

We used to speculate to humor ourselves over on Hughes Net (Huggies dot Net) forum that they would party at the NOC and bump into switches messing up our service.

But here it appears they have a FL/GA switch, and probably AL switch as well. Maybe a three position. During morning coffee and dog nuts, they flip a coin and point the switch toward one of the states for about a week or two at a time. If you are unlucky enough to live there well, never mind a good connection.

Sounds like a good theory to me. Now to just find the building with the switch, do a comcast with the hammer trick.

Piggie :@)
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my pork belly |]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19453392 Thu, 15 Nov 2007 23:44:56 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19452552 said by evilghost:

Honestly, with the outage around 15:30, my first thought was the tech yanked my pin as punishment for the review I left.

I've been on static since 01/04/2007
Yeah, I've kinda worried about that as well. I've been talking with them about some issues and all of a sudden my speed tests to Atlanta are great but terrible anywhere else. Look at my monitor - you can see when the local guy comes to the house. While he is here, the packet loss goes up and then when he leaves, the pings are higher. He's been here twice and the pings went up twice now.

Used to be 7-9ms to my first hop. Now I am over 40ms every time. Guess that's what I get for asking about it. The tech today left a note explaining that he was able to get 1.7 - 2.1 at the NID and this is normal for a 3 meg connection... I'm not the best at math, but that looks like darn close to 50% of rated speed at the low end of his range. I'm lucky to ever get over 1.7. Oh, he also has a way of showing up when nobody is home. He must wait around the corner until my wife leaves. Both times she was gone for 20 minutes and came home to find the infamous green tag on the door.]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19452552 Thu, 15 Nov 2007 21:32:34 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19452293 said by mojo1:

evilghost - when did you call dedicated services support? Granted, I usually call late at night and rarely have to hold. So far, I am pretty pleased with them but that is subject to change.

I'm working on a latency issue that they will not acknowledge right now. I'm staying patient and will just see how it plays out. I feel sorry for the people on dynamic around here that are paying for way more than they are getting, but just don't know it.
My CO's DSLAM/switch puked at 15:30 CST, I called when I got home at 16:30 and sat on hold until 17:15 (I think it was even 17:30) with no answer. About that time my brother-in-law got home and I verified that that his DSL was out. Honestly, with the outage around 15:30, my first thought was the tech yanked my pin as punishment for the review I left.

I've been on static since 01/04/2007]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19452293 Thu, 15 Nov 2007 20:58:30 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19451645
I'm working on a latency issue that they will not acknowledge right now. I'm staying patient and will just see how it plays out. I feel sorry for the people on dynamic around here that are paying for way more than they are getting, but just don't know it.]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19451645 Thu, 15 Nov 2007 19:29:48 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19451613
I still get 60+ pings and time outs on my connects you can see it playing games online with high ping spikes and on irc and msn yahoo with Constance disconnects every hours :/

Cant believe this fool saying my latency has to be in the 100+'s before he can open a ticket :/

opps PS: I,m running an old visionnet modem so there is no way i can monitor snr or any of this :( ]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19451613 Thu, 15 Nov 2007 19:25:09 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19448188 said by slickjim:

evilghost from slickjim, I assume we are the only 2 on the forum from this area. I am having problems with understanding the hope desk also. I talked to 3 separate Indian CSRs yesterday and they could understand me but being one of those old slow(college degreed)southern boys, they could not make me understand. Spelling everything out to me before saying the word----P as in, I as in, N as in, and I said PING and he said yes-----drives me nuts. I even asked for him to stop but I assume that the CSRs in India are getting heat from their higher-ups to be as polite as they can since I kinda got rough with him. He wanted me to change, disconnect everything and start over. I told him I have had numerous ISPs and none were as bad as this. I was AOL, Direcpc, Direcway, Hughes prior to WS and am seriously thinking of going back to Hughes. Local does want to help and I go there when just really ticked off. By the way, frequent disconnects and rebooting modem and PC are the required fix, but why? Maybe better days ahead????? Naaaaaaaaaaaaaw!
I also came from Hughes, and sadly, it was more stable than Windstream.

You know AlabamaBroadband bought out St. Clair Cable Co and they're offering 3Mbit/512K for about $50/mo? If you've eligible for CATV you may be able to get it, give 'em a call. Then we'll look at shooting WiFi to my house :)]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19448188 Thu, 15 Nov 2007 10:11:04 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19448156 http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19448156 Thu, 15 Nov 2007 10:06:24 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19447932
I guess folks are switching to static and dedicated services isn't equipped to handle the load.

Awesome selection of choices we have:

1) Residential, speak to WiPro's script readers.
2) Dedicated Services, infinite hold time.
3) Terminate service and go with an alternative and equally horrific provider.
4) Bask in the mediocrity that is Windstream.]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19447932 Thu, 15 Nov 2007 09:18:29 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19447467 http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19447467 Thu, 15 Nov 2007 06:15:24 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19447352 http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19447352 Thu, 15 Nov 2007 05:05:39 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19446804
I,v used this service for 4 years and everything was good tell they split off and then it went down hill :(

I called tech (aka) support the other day and got a india guy and i was on the phone for an hour+ going through his list while arguing its not on my damn ends its on the windstream network hehe well to makes a longh story short he said a tech well be coming out by the 12th and they well call . well a lady called sat and ask me about my problem and said a tech well call before coming out that monday . well monday came and at 6 pm i called support asking them what happened . Got an english speaking guy this time and me and him went through the same ole routine
well it all comes down to that my 60+ pings and paket lost to my first node dont warrant a ticket!!! He said it has to be in the 150 160 ping range for him to open a ticket lol

I am so pissed . TYalked to this fool for 30 minutes with him saying pings dont mater with online game play :/

This been a whole year bullshit thing for me with this conection , I have never been with such a shit company in my life worse i have seen pathetic excuse for an isp :/]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19446804 Thu, 15 Nov 2007 00:18:47 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19446728 The bad part is i have no other choice when Windstream is the only DSL provider in Glen Rose, TX.
I am thinking of starting a petition to eradicate them from the area. this should bring cheaper and better service from other companies]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19446728 Thu, 15 Nov 2007 00:04:41 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19446429
The sadder thing is it won't hurt those that made that poor decisions to sell off the United States wealth for their greed.

We can only hope that Dante' was wrong and there is a 100th layer of Hell waiting on the greedy. I hear rumors that Satan has made Ken Lay CEO of layer 100.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my pork belly |]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19446429 Wed, 14 Nov 2007 23:09:21 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19434575 http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19434575 Tue, 13 Nov 2007 07:20:38 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19434565 Initial indications was it was failing, and talking to some of my friends as of a few weeks ago they were constantly cleaning up the Indian's problems. The tools used really took a huge step forward the last year I worked there. Lots of growing pains with them, but when they worked lots of information. The problem is we were just the trolls for testing for the outsourcing.
I used to talk to many people fed up with the quality of Windstream's poor network setup, however, the reason they were still customers was the support from the American helpdesk.
Fast forward to this month, I believe now 99% of the support is in India (first line) with just a little support in Ohio, with TAC and DNOC still in Little Rock.
Sad to see a "rual" telco go global with jobs....time to burn my shirts!]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19434565 Tue, 13 Nov 2007 07:14:31 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19401041 said by nfury8ing:

To make matters worse, they didn't actually DO anything. They changed the connect speed to 7200, yet I'm still limited to 3meg(2600kbps) speeds. Did you check your modem to see if it's training at 7200? which from your wording it sounds like you did. Not to insult what you know or don't but check the tweak test here if you have not.

Otherwise have fun with the quik-mart crowd.

Piggie :@)
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my pork belly |]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19401041 Wed, 07 Nov 2007 16:17:21 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19399788
AGAIN, it took them a week, and then me calling for the simple change to go through.. which again happened the very second I called to complain about it.

To make matters worse, they didn't actually DO anything. They changed the connect speed to 7200, yet I'm still limited to 3meg(2600kbps) speeds.

GG?

Oh, and great, I get another qwik-e-mart rep.]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19399788 Wed, 07 Nov 2007 12:51:15 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19367965
As much as I hate paying more for the service, it is a completely different situation when dealing with the support people. I was a hater for about a year and now can't say enough good things.

I still don't like outsourcing to India, but at least I won't have to deal with it now. Hopefully WS will see what is going on and cancel this wipro thing, but I don't think so. 99.9% of their customers are happy if they can get their email. The other .1% will have to go to static to be happy.]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19367965 Thu, 01 Nov 2007 23:47:55 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19367915 I for one have had very bad service. Like now I am only running 173kbps on a 3m service but I still don't want to see them out source the company.

I talked to one last night and of course if I had not been threw the testing process so many times I would have not had a clue what he was saying. Hey I am a born Kentucky Hills man and if I can't understand what ya isa say un then ant noo one wheal. :D

Called tonight threw the new service option and got to talk to some very nice and knowledgeable CSR and Tech. When the CSR answered I was aloud to explain my case and when she was going to switch me to a Tech I said please don't send me over sea's I would like to talk to a English speaking person if you don't mind. What a response it was great. When I talked to the Tech she was great to and get this Piggie she explained that they did try to fix the problem from her side but the team was unable and they are scheduled to be at the D-Slam tomorrow to check my problem and she seems to think it is the pin problem just as you have suggested before or maybe a bad card but either way they will do a physical check and get the problem fixed.

Sorry WS Employees - I told her to tell the upstairs people to leave things alone and stop outsourcing.

Good Luck but most of all God Bless you.]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19367915 Thu, 01 Nov 2007 23:39:19 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19355096
So Salina, KS and Lincoln, NE call centers will be shut down.
Any one that was Level 2 had the choice to move to Ohio where they have a Level 2 call center (good luck ever talking to them). You can get American service by getting a Static IP.
But that will run about $15 more per month for the same speed you have now on a 3 year contract, $20 more on a one year contract.

Welcome to the future. They did this to save just a few dollars per customer. And now even your Windstream bill helps devalue the dollar.

Gotta love it.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my pork belly |]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19355096 Wed, 31 Oct 2007 01:47:17 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19354842
It looks like there will be a new desk at somewhere else that will handle some calls. They will take on the hard problems which is good because I called 3 times (2 times I got overseas help)over the last 4 days and I had to ask for a supervisor to get my service back. Turns out there was a records problem. The guy I talked to today said things like my issue can be escalated to this other group. i guess we will see...

I have always thougth the helpdesk did a good job. I asked him if he was going to be part of the new desk and he told me they are taking only the tier 2 and some people from another team at the desk that work on what he called "escalations" but he didn't seem to have all the details.]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19354842 Wed, 31 Oct 2007 00:17:27 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19336359
But saying the burden falls upon the customers and their demands sounds more like something the CFO would say than a CSR.

But many of your points sound familiar to the polarizing talking points of the various taking heads and even those in the press. These people throw that stuff around for their own good, their cable show, their editorial page contract. But all of them are leading us farther away from the truth and just polarizing the country deeper and deeper, thought I believe there is a revolt building against them.

said by windstream csr :

I would just like to point out, as a Windstream employee, that you get what you pay for. Customers call us and complain constantly about their rates. They are switching to cable by the hundreds to "save money".

Well, cable has been outsourcing for years. We have to keep up or the home phone company will be a thing of the past.
This is completely backwards economics. People buy what they are sold. It also shows that often free enterprise shoots itself in the foot by setting up wrong premises for "company ethics or principles." By trying to fight cable with lower rates and as fast as they can push DSL, there should be a quality difference advertising campaign. And not cut your rates so cheap. You can read my posts all over the BBS that most people really have no need for 6 much less 10mbps. They never use it, most! Yet this is basis that DSL telcos have seen as the major stumbling block against cable.

It is not the customer's fault for switching to DSL to save money if that is what is offered.

This is not an excuse for them. DSL marketing strategy is to emulate the cable companies. This is a dead end game. DSL has features and could have features that would make it preferred broadband choice.

said by windstream csr :

Americans are famous for wanting it all and paying for nothing. We have prided ours selfs in providing customer service for Windstream customers by their fellow Americans, but, we have been left with no other choice.
A lack of creative ideas and marketing yes, a lack of choice, no.
said by windstream csr :

Not a single person at Windstream is happy to have this take place.
Not a single CSR is happy, but there are plenty of people at WS smiling they pulled it off. Don't forget it's a cooperation and the stock holders are the owners.

said by windstream csr :

We have to call and talk to the same people when we need help as well. We can't understand them any better than you can. But really, what choice has the consumer left us with? Everyone always wants lower prices, but you want to have service from someone living in a country that costs 4-10 times more to support a family.
It worked fine until laws were changed to make it easy to outsource. The choice is to vote out virtually everyone in Washington and let them know it's not about Iraq this time but making laws making it profitable to sell off America.
Lot of choices. They say but today it's a Global economy. Sure it is, they passed laws that set that up.

said by windstream csr :

Really, do you have a better solution? I am sure the "powers that be" at Windstream would love to hear it.
If you read the forums and above, there are solutions. If you read my other posts there are solutions. Windstream Bored of Directions just followed the path of least resistance. The one laid out for them by the American politicians.
said by windstream csr :

Unlike the cable company, Windstream at least has a heart. Look at all they are doing to help those effected by this change. They are bending over backwards to help facilitate their transition to a new job. It will be the customer service that goes next. And to be quite honest, we have no one to blame but ourselves. You can not expect a company to keep losing customers to the competitors and manage to stay in business.

I have customers calling in every day screaming and cursing about their bill/service before they even have time to asses what country I am in. Get your facts straight before slinging around your little "Happy Thanksgivings" & "Merry Christmas'" What are you doing to help keep jobs in America? It was Bill Clintons trade agreements that have made all this possible. Write your congressman, you State Representative and tell them they are killing our economy! With all that is being outsourced all of the middle class jobs will be frighteningly sparse very, very soon.
They do seem to be helping some of the people migrate, which I have had companies do much less on goodbye day. However without research we don't know what the other companies have done when they start outsourcing CS, not something I have followed.

You right about no one to blame but ourselves. No one was watching the store in the United States, allowing many laws to be passed. Instead they had us playing red state blue state, hate they neighbor cause he is a conservative or a liberal. If they said hate they neighbor cause he is a jew, black or otherwise would have had them thrown off TV in a heartbeat. It's still hate speech. The people like the Ann Coulters, Micheal Moores, Russ, should all be charged with hate speech. They have polluted the publics mind into hate and kept their eyes of the real ball game being played.

Ahhh... Don't go blaming Clinton. NAFTA was started under Bush41 but could not it past Congress. Once Newt and the boys got in NAFTA was passed by Congress and Bill signed it as part of him also being a globalist. He was not like the Democrats before him just like Bush is not a Republican.

But the bottom line is to write and write your Congress men often.

Turn off Cable News channels as they are the worst of the worst at spreading hate and not informing the American public to the real games being played.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my pork belly |]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19336359 Sat, 27 Oct 2007 21:50:42 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19335754 http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19335754 Sat, 27 Oct 2007 19:23:07 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19318470 http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19318470 Wed, 24 Oct 2007 17:31:22 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19318443 You go through menu hell when you call them, after getting someone they read from a prepared form, having you unplug the modem, etc. It's all the same thing every time. I had to go through the routine 4 times this morning. You can't get an answer from them, they have to put you on hold and ask their supervisor.
Outsourcing is causing a decline in the standard of living in this country.]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19318443 Wed, 24 Oct 2007 17:26:16 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19161983 Well interestingly enough I bumped into a like minded person on cafepress. No it's not my set up. I didn't put it there, but it's there.

www.cafepress/stopselling]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19161983 Fri, 28 Sep 2007 17:16:05 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19161593 http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19161593 Fri, 28 Sep 2007 16:03:38 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19142558
Overseas companies work on contracts kind of like Temp agencies and they decide how to pay their employees]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19142558 Tue, 25 Sep 2007 17:55:30 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19137937 http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19137937 Mon, 24 Sep 2007 22:06:23 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19137145 Really, peeps again if your going to post stuff post the facts or not at all.

FACT
what was offered for comp/ relocation /bonus to move etc was different per person based on experience and their current levels.

FACT
more then a few people are going to ohio so there will be at least a small amount of current 2nd level and medium amount of current american 1st level that will have knowledge of what really needs to be done.

OPINION
i doubt they will close the 2nd level in twinsburg ever Just like Dell and gateway always have maintained 2nd level I am sure ws will also. depending on demand it may be downsized but there will be someone there when WS realizes its big mistake and brings them back or sells the company and they bring it back.

if you have a problem getting a 2nd level american just do what i did on phone to other outsourced company last week.

nicely apologized that there seemed to be a language barrier and could please get me someone in 2nd level who spoke english better. Response was" ill get ya to next tech" my response before he could hit the button "NO you will get me to an american based second level support thank you".
then the 2nd level gets on and starts saying that previous tech said i wanted such and such which was totally wrong. Told him "Point made language barrier"

oh this is just a rumor i heard thru grapevine NOT AT WS not sure where tho Heck could have been here LOL
if their techs calls last over 10 min they do not get paid for the call.

hope my line dont go down pheww would be a pain to troubleshoot for 11 min with 1st level and then HAVE to ask for 2nd level support at that point. of course maybe ill get some one in level 1 who knows something about dsl and not just technology in a 3rd world country

and in short. just gotta share my daily laugh when i see windstream poster that says
Windstream bringing it home for customer/employees/ stock holders..... I guess that doesnt include tech support ROFLMAO]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19137145 Mon, 24 Sep 2007 20:00:33 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19134625 http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19134625 Mon, 24 Sep 2007 12:57:45 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19134368
What is most interesting about these last days is as the WiPro call center gets a larger and larger staff there are more repeat calls where they have first spoken to an Indian and then to me - a Midwestern American with excellent communication skills. I have people always saying that they could not understand the previous rep and they just had to hang up and call back. The first thing I ask is if the rep was eating while on the phone or mumbling and then deem that as unacceptable. The customer usually at that point says that the rep was probably from India and then I say "Oh..." and try to give it a very long pause to see what the customer will say. They don't usually say too much. I did have one customer say that it was too bad we didn't have Americans who were smart enough to do these jobs, I told her that I really didn't think that was the case, that it probably had something to do with money. She probably really believes that outsourcing is based on brains and not the buck. Some people!


-- STOP SELLING AMERICA!!! ]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19134368 Mon, 24 Sep 2007 12:15:06 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19128092 Its all about money, its not that wipro "out performed" us. The main reason I know its a money thing is that there are supposedly going to be 400-500 + of them. So if at best there are/were 200 here in US and everyone knows outsourced techs get peanuts for pay. Im sure most of you all are pretty smart folk...do the math. Its cheaper labor that Windstream will not have to pay benefits or anything for so they can hire more of them to do less than what we do here.
In my best Forrest Gump impression...
"Thats all I have to say about that."
--
Maybe if I work on my "accent"...I can keep a job!]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19128092 Sun, 23 Sep 2007 06:30:20 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19127424
But it still won't hurt to tell Windstream their decision was terrible (read that sucks canal water into posterior orifice).

I doubt most neighbors will do it but encourage them to complain about the CS.

Thanks to all the WS CSRs that have answered my calls.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19127424 Sun, 23 Sep 2007 00:11:07 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19126245 said by Fulltimerep :

... I just hope it works well enough that you won't have to call tech support after 12/7. But if you do, just ask for Tier II.
Also remember, Tier 2 will no longer be the Tech Specs that have done all the hard work and know the network very well, they will be new people starting over again.

I'm glad I got on with AT&T before all this mess happened.]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19126245 Sat, 22 Sep 2007 19:56:45 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19050224
I think it hurts to say good bye to the great customers and coworkers.

To a new year and new job!

thanks again]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19050224 Mon, 10 Sep 2007 22:33:00 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19044348 http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19044348 Mon, 10 Sep 2007 01:11:58 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19038009
While American auto companies buy more and more parts from over seas, Honda, Toyota build plants here such that now more of a Honda or Toyota is built with American labor than our own big 3 auto companies vehicles.

So in conclusion, American cooperations would be MUCH BETTER OFF to lay off the Top Management and hire Japanese Executives to run our companies.

And I bet that would create not only a better economy, and stock prices, but everyone would be happier.

We could give the American execs a huge severance pay but they all have to go to an island somewhere and live out their lives and leave us the heck alone!

Piggie :@)
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19038009 Sat, 08 Sep 2007 21:50:25 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19037747 http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19037747 Sat, 08 Sep 2007 21:03:54 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19037269
I saw a few questions about links that give statements ... this is what I found:
»journalstar.com/articles/2007/09···6177.txt
and
»www.saljournal.com/Story/windstream

Of course there are other links out there in regards of the CT employees ...

I just kinda needed to put my 2coppers here ....
There is a Help Desk in Salina,KS and in Lincoln, NE that is effected by this layoff / outsource situation. Yet, only the local news paper comments on it. There is nothing about it on WS site, nothing that would inform the customer about changes to come!!! somewhere I've read that one of the reasons for the move was the lag of employment ... I don't believe filling the positions would be as much of a problem if it than would be a position filled by WS themselves rather than having Temp Agencies offer the job. Be it the pay or the benefits, the fact that it is a "temporary position" ... it makes all the difference if one decides to take a job or leave it. In the end, allot of folks say "I saw it coming" ... And now we all are temporary ... so to the ones of you out there that have WS services ... next time you call your Internet Help Desk ... don't forget ... our days are counted ... enjoy us while you can!!!

In the end its all about the money ...

I know I loved what I am doing, even tho it isn't always easy ... but a look in the future shows me that there is no more Tech Support via call center for me.
This is my second time being in a layoff do to my job being outsourced ... and I surely wont try for the third time being the charm .... kinda lost my hopes for that]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19037269 Sat, 08 Sep 2007 19:35:29 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19037131 said by Wildcat :

If you are thinking about disrupting your life and moving to Ohio for a Tier 2 job please consider this before you do.
Yeah, I said this one already. If I worked for WS and got canned out of one of the Call Centers, I would not be moving with them. Not without a huge moving compensation package, so basically it didn't cost me. Probably also only if I rented and was single and already not living in the place where I had family and friends support.

I would guess Twinsburg already has a secret termination date.

Like I told the last guy I worked for, "I am selling you my time for money, that is my company loyalty."

And I am old enough to remember a time in America that company loyalty was more than a business deal and was truly a two way street. Don't let them fool you anymore, those days are gone, unless you work somewhere unique.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19037131 Sat, 08 Sep 2007 19:07:25 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19035294 http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19035294 Sat, 08 Sep 2007 12:42:18 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19035000 http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19035000 Sat, 08 Sep 2007 11:38:25 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19034974 http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19034974 Sat, 08 Sep 2007 11:32:13 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19034437 --
"I've Gone to Find Myself. If I Get Back Before I Return, Keep Me Here!!"]]> http://www.dslreports.com/forum/Re-Windstream-DSL-Helpdesk-Closing-19034437 Sat, 08 Sep 2007 08:57:51 EDT