Windstream DSL Helpdesk Closing in Windstream http://www.dslreports.com/forum/r19017733 en Fri, 04 Dec 2009 12:34:53 EDT Fri, 04 Dec 2009 12:34:53 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19455468 Piggie :
said by Scottr707 :

I called tech support also to get a Indian woman.
Call me trolling on this thread but I believe keeping the pressure on WS about India is a serious matter.

You need to call sales at WS, and tell them what you told us about your feelings about when you can understand the tech that has some answers you feel better about an outage. That telling you to test the modem just irritates you knowing the whole neighborhood is out.

I a nutshell, politely tell them how frustrated you are to sales. I believe if people keep it up it "might" make a difference.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my pork belly |]]> http://www.dslreports.com/forum/remark,19455468 Fri, 16 Nov 2007 11:43:45 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19454921 evilghost : Scott, give these folks a call, »www.alabamabroadband.net

I've seen a few flyers, they took over for St. Clair Cable Co, and I've seen the trucks on HWY 11 running new lines. Looks like they are offering 3Mbit/1Mbit for $50 and 3Mbit/512K for $40.

(205) 426-3432 is their number.]]> http://www.dslreports.com/forum/remark,19454921 Fri, 16 Nov 2007 10:07:14 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19454876 anon : I seen the post from 11-15-2007. I am also in Springville. I did have sync Wed Night, just no internet. The sync went down sometime before I got up Thursday morning. I called tech support also to get a Indian woman. After the long hold time the connection dropped. I do not know if she hung up on me or the phone messed up between here and there? The problem with them wanting to help is their lack of understanding my. She had to repeat the phone number several times to get it right. Then as we started troubleshooting (already knowing the neighborhood was down, not just me) she wanted me to connect directly to the router. I have the router in bridge mode. This required resetting the router to bring back to router mode. It was in that process the line dropped.
These folks are only reading a instruction set. When I did call back I received the recording saying there was a known problem in this area.
Alltel did have one extended outage once before. That was a dslam that affected a few people. The time out was frustrating, but understandable when talking with people that can and will talk to you in tech terms. This overseas stuff makes for a real disconnect in customer service.
What have you heard from the new cable company in the area? The old one was bad with only one line from Steele to Springville. Any power outage took down the amps coming to Springville. That took the cable down frequently. I know they have added some cabling and the Internet service. I do not know if they added redundancy to the system now or not. We now have Direct TV and Dish network for TV. If they have got better, I will give Windstream one more time to have a problem and give poor tech support. I will leave after that one.]]> http://www.dslreports.com/forum/remark,19454876 Fri, 16 Nov 2007 09:57:04 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19453392 Piggie : It appears like a yo yo. Forever from Nov 06 to the famous Aug 1, 2007, I ran like a clock. Listened and felt sorry for in particular the Georgia and Sugarland guys and gals.

Then lighting did it's deed on Aug 1, 2007 about 15:00 EDT. I then join the crowd. I would put in tickets and it seems ok for a day to a week then bad again.

Finally about 2 weeks ago I was escalated to the escalation team. I guess I finally called enough or it was an inside job to help me, thank you!

The did something. Since then I don't even slow down during prime time, never seeing under 2400. How long will this last? I don't ask. I know better.

We used to speculate to humor ourselves over on Hughes Net (Huggies dot Net) forum that they would party at the NOC and bump into switches messing up our service.

But here it appears they have a FL/GA switch, and probably AL switch as well. Maybe a three position. During morning coffee and dog nuts, they flip a coin and point the switch toward one of the states for about a week or two at a time. If you are unlucky enough to live there well, never mind a good connection.

Sounds like a good theory to me. Now to just find the building with the switch, do a comcast with the hammer trick.

Piggie :@)
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my pork belly |]]> http://www.dslreports.com/forum/remark,19453392 Thu, 15 Nov 2007 23:44:56 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19452552 mojo1 :
said by evilghost See Profile :

Honestly, with the outage around 15:30, my first thought was the tech yanked my pin as punishment for the review I left.

I've been on static since 01/04/2007
Yeah, I've kinda worried about that as well. I've been talking with them about some issues and all of a sudden my speed tests to Atlanta are great but terrible anywhere else. Look at my monitor - you can see when the local guy comes to the house. While he is here, the packet loss goes up and then when he leaves, the pings are higher. He's been here twice and the pings went up twice now.

Used to be 7-9ms to my first hop. Now I am over 40ms every time. Guess that's what I get for asking about it. The tech today left a note explaining that he was able to get 1.7 - 2.1 at the NID and this is normal for a 3 meg connection... I'm not the best at math, but that looks like darn close to 50% of rated speed at the low end of his range. I'm lucky to ever get over 1.7. Oh, he also has a way of showing up when nobody is home. He must wait around the corner until my wife leaves. Both times she was gone for 20 minutes and came home to find the infamous green tag on the door.]]> http://www.dslreports.com/forum/remark,19452552 Thu, 15 Nov 2007 21:32:34 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19452293 evilghost :
said by mojo1 See Profile :

evilghost - when did you call dedicated services support? Granted, I usually call late at night and rarely have to hold. So far, I am pretty pleased with them but that is subject to change.

I'm working on a latency issue that they will not acknowledge right now. I'm staying patient and will just see how it plays out. I feel sorry for the people on dynamic around here that are paying for way more than they are getting, but just don't know it.
My CO's DSLAM/switch puked at 15:30 CST, I called when I got home at 16:30 and sat on hold until 17:15 (I think it was even 17:30) with no answer. About that time my brother-in-law got home and I verified that that his DSL was out. Honestly, with the outage around 15:30, my first thought was the tech yanked my pin as punishment for the review I left.

I've been on static since 01/04/2007]]> http://www.dslreports.com/forum/remark,19452293 Thu, 15 Nov 2007 20:58:30 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19451645 mojo1 : evilghost - when did you call dedicated services support? Granted, I usually call late at night and rarely have to hold. So far, I am pretty pleased with them but that is subject to change.

I'm working on a latency issue that they will not acknowledge right now. I'm staying patient and will just see how it plays out. I feel sorry for the people on dynamic around here that are paying for way more than they are getting, but just don't know it.]]> http://www.dslreports.com/forum/remark,19451645 Thu, 15 Nov 2007 19:29:48 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19451613 nOv1c3 : Oh forgot to add that when i called support the first time they said my SNR was only 8 well I changed my phone filter and its no better but after the last call the same dumb ass that said pings don't mater with online games said my snr was good :/

I still get 60+ pings and time outs on my connects you can see it playing games online with high ping spikes and on irc and msn yahoo with Constance disconnects every hours :/

Cant believe this fool saying my latency has to be in the 100+'s before he can open a ticket :/

opps PS: I,m running an old visionnet modem so there is no way i can monitor snr or any of this :( ]]> http://www.dslreports.com/forum/remark,19451613 Thu, 15 Nov 2007 19:25:09 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19448188 evilghost :
said by slickjim See Profile :

evilghost from slickjim, I assume we are the only 2 on the forum from this area. I am having problems with understanding the hope desk also. I talked to 3 separate Indian CSRs yesterday and they could understand me but being one of those old slow(college degreed)southern boys, they could not make me understand. Spelling everything out to me before saying the word----P as in, I as in, N as in, and I said PING and he said yes-----drives me nuts. I even asked for him to stop but I assume that the CSRs in India are getting heat from their higher-ups to be as polite as they can since I kinda got rough with him. He wanted me to change, disconnect everything and start over. I told him I have had numerous ISPs and none were as bad as this. I was AOL, Direcpc, Direcway, Hughes prior to WS and am seriously thinking of going back to Hughes. Local does want to help and I go there when just really ticked off. By the way, frequent disconnects and rebooting modem and PC are the required fix, but why? Maybe better days ahead????? Naaaaaaaaaaaaaw!
I also came from Hughes, and sadly, it was more stable than Windstream.

You know AlabamaBroadband bought out St. Clair Cable Co and they're offering 3Mbit/512K for about $50/mo? If you've eligible for CATV you may be able to get it, give 'em a call. Then we'll look at shooting WiFi to my house :)]]> http://www.dslreports.com/forum/remark,19448188 Thu, 15 Nov 2007 10:11:04 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19448156 slickjim : evilghost from slickjim, I assume we are the only 2 on the forum from this area. I am having problems with understanding the hope desk also. I talked to 3 separate Indian CSRs yesterday and they could understand me but being one of those old slow(college degreed)southern boys, they could not make me understand. Spelling everything out to me before saying the word----P as in, I as in, N as in, and I said PING and he said yes-----drives me nuts. I even asked for him to stop but I assume that the CSRs in India are getting heat from their higher-ups to be as polite as they can since I kinda got rough with him. He wanted me to change, disconnect everything and start over. I told him I have had numerous ISPs and none were as bad as this. I was AOL, Direcpc, Direcway, Hughes prior to WS and am seriously thinking of going back to Hughes. Local does want to help and I go there when just really ticked off. By the way, frequent disconnects and rebooting modem and PC are the required fix, but why? Maybe better days ahead????? Naaaaaaaaaaaaaw! ]]> http://www.dslreports.com/forum/remark,19448156 Thu, 15 Nov 2007 10:06:24 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19447932 evilghost : Yesterday I sat on hold for 45 minutes with dedicated services support, literally, with no answer. The DSLAM or switch was dead at the CO and the outage affected all subscribers in the area.

I guess folks are switching to static and dedicated services isn't equipped to handle the load.

Awesome selection of choices we have:

1) Residential, speak to WiPro's script readers.
2) Dedicated Services, infinite hold time.
3) Terminate service and go with an alternative and equally horrific provider.
4) Bask in the mediocrity that is Windstream.]]> http://www.dslreports.com/forum/remark,19447932 Thu, 15 Nov 2007 09:18:29 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19447467 AnonymousOne3 : I used mine to tear down our fence and then wore it to the dump when we hauled it away. Then wore it to paint our house. I still have my Alltel shirt though and its in good condition. I havent been there for 3 weeks and my stress level has dropped so much.]]> http://www.dslreports.com/forum/remark,19447467 Thu, 15 Nov 2007 06:15:24 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19447352 sophi_psych : Nah, don't burn your shirt powerful1, do what I did, X-out the stupid green truck and write Windia below it...]]> http://www.dslreports.com/forum/remark,19447352 Thu, 15 Nov 2007 05:05:39 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19446804 nOv1c3 : I feel your pain . Like you i have no other choices either this piss poor service or dial up or sat :/

I,v used this service for 4 years and everything was good tell they split off and then it went down hill :(

I called tech (aka) support the other day and got a india guy and i was on the phone for an hour+ going through his list while arguing its not on my damn ends its on the windstream network hehe well to makes a longh story short he said a tech well be coming out by the 12th and they well call . well a lady called sat and ask me about my problem and said a tech well call before coming out that monday . well monday came and at 6 pm i called support asking them what happened . Got an english speaking guy this time and me and him went through the same ole routine
well it all comes down to that my 60+ pings and paket lost to my first node dont warrant a ticket!!! He said it has to be in the 150 160 ping range for him to open a ticket lol

I am so pissed . TYalked to this fool for 30 minutes with him saying pings dont mater with online game play :/

This been a whole year bullshit thing for me with this conection , I have never been with such a shit company in my life worse i have seen pathetic excuse for an isp :/]]> http://www.dslreports.com/forum/remark,19446804 Thu, 15 Nov 2007 00:18:47 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19446728 anon : I can not believe when i called my support the other day and couldn't understand who i was talking to.. he talked so long it took me t minutes to get past the phone number and address. I am so unhappy that i have this company for my service.
The bad part is i have no other choice when Windstream is the only DSL provider in Glen Rose, TX.
I am thinking of starting a petition to eradicate them from the area. this should bring cheaper and better service from other companies]]> http://www.dslreports.com/forum/remark,19446728 Thu, 15 Nov 2007 00:04:41 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19446429 Piggie : The sad part is all of America will pay for this more dearly I am afraid than any other bad economic time in our life times, with the potential to be the worst in history if US. Windstream by sending more dollars out of the US is just helping the likes of Mattel and Wal Mart, etc etc. Money leaves, we borrow money from foriegn sources in particular Communist China, to hold the dollar afloat, as so many US dollars leave the country.

The sadder thing is it won't hurt those that made that poor decisions to sell off the United States wealth for their greed.

We can only hope that Dante' was wrong and there is a 100th layer of Hell waiting on the greedy. I hear rumors that Satan has made Ken Lay CEO of layer 100.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my pork belly |]]> http://www.dslreports.com/forum/remark,19446429 Wed, 14 Nov 2007 23:09:21 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19434575 powrful1 : Lincoln and Salina wont be the same! Long live Alltel Internet Helpdesk...rip....knew the spin/merger was a bad idea for employees...Allhell turned into Whine/Scream and the rest is history!]]> http://www.dslreports.com/forum/remark,19434575 Tue, 13 Nov 2007 07:20:38 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19434565 powrful1 : I was a Broadband helpdesk employee as of 7ish months ago. This is when the India test project started, back in the Feb-Mar time frame.
Initial indications was it was failing, and talking to some of my friends as of a few weeks ago they were constantly cleaning up the Indian's problems. The tools used really took a huge step forward the last year I worked there. Lots of growing pains with them, but when they worked lots of information. The problem is we were just the trolls for testing for the outsourcing.
I used to talk to many people fed up with the quality of Windstream's poor network setup, however, the reason they were still customers was the support from the American helpdesk.
Fast forward to this month, I believe now 99% of the support is in India (first line) with just a little support in Ohio, with TAC and DNOC still in Little Rock.
Sad to see a "rual" telco go global with jobs....time to burn my shirts!]]> http://www.dslreports.com/forum/remark,19434565 Tue, 13 Nov 2007 07:14:31 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19401041 Piggie :
said by nfury8ing See Profile :

To make matters worse, they didn't actually DO anything. They changed the connect speed to 7200, yet I'm still limited to 3meg(2600kbps) speeds.
Did you check your modem to see if it's training at 7200? which from your wording it sounds like you did. Not to insult what you know or don't but check the tweak test here if you have not.

Otherwise have fun with the quik-mart crowd.

Piggie :@)
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my pork belly |]]> http://www.dslreports.com/forum/remark,19401041 Wed, 07 Nov 2007 16:17:21 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19399788 nfury8ing : Meh, I upgraded to 6meg.

AGAIN, it took them a week, and then me calling for the simple change to go through.. which again happened the very second I called to complain about it.

To make matters worse, they didn't actually DO anything. They changed the connect speed to 7200, yet I'm still limited to 3meg(2600kbps) speeds.

GG?

Oh, and great, I get another qwik-e-mart rep.]]> http://www.dslreports.com/forum/remark,19399788 Wed, 07 Nov 2007 12:51:15 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19367965 mojo1 : I'm on static and my speeds have been in the toilet for the last 2 days. I have been getting about 400-500k on a 3M service. I called the static support people tonight. The person I spoke with spoke English and was able to get me back to about 1.7M while I was on the phone. He said they will continue to work on it.

As much as I hate paying more for the service, it is a completely different situation when dealing with the support people. I was a hater for about a year and now can't say enough good things.

I still don't like outsourcing to India, but at least I won't have to deal with it now. Hopefully WS will see what is going on and cancel this wipro thing, but I don't think so. 99.9% of their customers are happy if they can get their email. The other .1% will have to go to static to be happy.]]> http://www.dslreports.com/forum/remark,19367965 Thu, 01 Nov 2007 23:47:55 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19367915 Weepshep : It is ashame.
I for one have had very bad service. Like now I am only running 173kbps on a 3m service but I still don't want to see them out source the company.

I talked to one last night and of course if I had not been threw the testing process so many times I would have not had a clue what he was saying. Hey I am a born Kentucky Hills man and if I can't understand what ya isa say un then ant noo one wheal. :D

Called tonight threw the new service option and got to talk to some very nice and knowledgeable CSR and Tech. When the CSR answered I was aloud to explain my case and when she was going to switch me to a Tech I said please don't send me over sea's I would like to talk to a English speaking person if you don't mind. What a response it was great. When I talked to the Tech she was great to and get this Piggie she explained that they did try to fix the problem from her side but the team was unable and they are scheduled to be at the D-Slam tomorrow to check my problem and she seems to think it is the pin problem just as you have suggested before or maybe a bad card but either way they will do a physical check and get the problem fixed.

Sorry WS Employees - I told her to tell the upstairs people to leave things alone and stop outsourcing.

Good Luck but most of all God Bless you.]]> http://www.dslreports.com/forum/remark,19367915 Thu, 01 Nov 2007 23:39:19 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19355096 Piggie : If you read through all the threads here what happened has been spelled out several times over. Basically all Level 1 tech support come next week will be handled by Wipro an Indian outsourcing company. If you get lucky you get to talk to an American that you can understand. I have heard complaining 3 times and them still not fixing it will result in a call from an American. In my case it has not happened.

So Salina, KS and Lincoln, NE call centers will be shut down.
Any one that was Level 2 had the choice to move to Ohio where they have a Level 2 call center (good luck ever talking to them). You can get American service by getting a Static IP.
But that will run about $15 more per month for the same speed you have now on a 3 year contract, $20 more on a one year contract.

Welcome to the future. They did this to save just a few dollars per customer. And now even your Windstream bill helps devalue the dollar.

Gotta love it.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my pork belly |]]> http://www.dslreports.com/forum/remark,19355096 Wed, 31 Oct 2007 01:47:17 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19354842 omarnky : I talked to a member of the "american" desk today. My DSL was down since friday. I asked them about the closing and this is what they told me.

It looks like there will be a new desk at somewhere else that will handle some calls. They will take on the hard problems which is good because I called 3 times (2 times I got overseas help)over the last 4 days and I had to ask for a supervisor to get my service back. Turns out there was a records problem. The guy I talked to today said things like my issue can be escalated to this other group. i guess we will see...

I have always thougth the helpdesk did a good job. I asked him if he was going to be part of the new desk and he told me they are taking only the tier 2 and some people from another team at the desk that work on what he called "escalations" but he didn't seem to have all the details.]]> http://www.dslreports.com/forum/remark,19354842 Wed, 31 Oct 2007 00:17:27 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19336359 Piggie : Anon Windstream CSR, I would not want to be in your shoes but we all are getting there sooner or later with the plans for America. Let me say I agree with you premise of them outsource and selling off America.

But saying the burden falls upon the customers and their demands sounds more like something the CFO would say than a CSR.

But many of your points sound familiar to the polarizing talking points of the various taking heads and even those in the press. These people throw that stuff around for their own good, their cable show, their editorial page contract. But all of them are leading us farther away from the truth and just polarizing the country deeper and deeper, thought I believe there is a revolt building against them.

said by windstream csr :

I would just like to point out, as a Windstream employee, that you get what you pay for. Customers call us and complain constantly about their rates. They are switching to cable by the hundreds to "save money".

Well, cable has been outsourcing for years. We have to keep up or the home phone company will be a thing of the past.
This is completely backwards economics. People buy what they are sold. It also shows that often free enterprise shoots itself in the foot by setting up wrong premises for "company ethics or principles." By trying to fight cable with lower rates and as fast as they can push DSL, there should be a quality difference advertising campaign. And not cut your rates so cheap. You can read my posts all over the BBS that most people really have no need for 6 much less 10mbps. They never use it, most! Yet this is basis that DSL telcos have seen as the major stumbling block against cable.

It is not the customer's fault for switching to DSL to save money if that is what is offered.

This is not an excuse for them. DSL marketing strategy is to emulate the cable companies. This is a dead end game. DSL has features and could have features that would make it preferred broadband choice.

said by windstream csr :

Americans are famous for wanting it all and paying for nothing. We have prided ours selfs in providing customer service for Windstream customers by their fellow Americans, but, we have been left with no other choice.
A lack of creative ideas and marketing yes, a lack of choice, no.
said by windstream csr :

Not a single person at Windstream is happy to have this take place.
Not a single CSR is happy, but there are plenty of people at WS smiling they pulled it off. Don't forget it's a cooperation and the stock holders are the owners.

said by windstream csr :

We have to call and talk to the same people when we need help as well. We can't understand them any better than you can. But really, what choice has the consumer left us with? Everyone always wants lower prices, but you want to have service from someone living in a country that costs 4-10 times more to support a family.
It worked fine until laws were changed to make it easy to outsource. The choice is to vote out virtually everyone in Washington and let them know it's not about Iraq this time but making laws making it profitable to sell off America.
Lot of choices. They say but today it's a Global economy. Sure it is, they passed laws that set that up.

said by windstream csr :

Really, do you have a better solution? I am sure the "powers that be" at Windstream would love to hear it.
If you read the forums and above, there are solutions. If you read my other posts there are solutions. Windstream Bored of Directions just followed the path of least resistance. The one laid out for them by the American politicians.
said by windstream csr :

Unlike the cable company, Windstream at least has a heart. Look at all they are doing to help those effected by this change. They are bending over backwards to help facilitate their transition to a new job. It will be the customer service that goes next. And to be quite honest, we have no one to blame but ourselves. You can not expect a company to keep losing customers to the competitors and manage to stay in business.

I have customers calling in every day screaming and cursing about their bill/service before they even have time to asses what country I am in. Get your facts straight before slinging around your little "Happy Thanksgivings" & "Merry Christmas'" What are you doing to help keep jobs in America? It was Bill Clintons trade agreements that have made all this possible. Write your congressman, you State Representative and tell them they are killing our economy! With all that is being outsourced all of the middle class jobs will be frighteningly sparse very, very soon.
They do seem to be helping some of the people migrate, which I have had companies do much less on goodbye day. However without research we don't know what the other companies have done when they start outsourcing CS, not something I have followed.

You right about no one to blame but ourselves. No one was watching the store in the United States, allowing many laws to be passed. Instead they had us playing red state blue state, hate they neighbor cause he is a conservative or a liberal. If they said hate they neighbor cause he is a jew, black or otherwise would have had them thrown off TV in a heartbeat. It's still hate speech. The people like the Ann Coulters, Micheal Moores, Russ, should all be charged with hate speech. They have polluted the publics mind into hate and kept their eyes of the real ball game being played.

Ahhh... Don't go blaming Clinton. NAFTA was started under Bush41 but could not it past Congress. Once Newt and the boys got in NAFTA was passed by Congress and Bill signed it as part of him also being a globalist. He was not like the Democrats before him just like Bush is not a Republican.

But the bottom line is to write and write your Congress men often.

Turn off Cable News channels as they are the worst of the worst at spreading hate and not informing the American public to the real games being played.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my pork belly |]]> http://www.dslreports.com/forum/remark,19336359 Sat, 27 Oct 2007 21:50:42 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19335754 anon : I would just like to point out, as a Windstream employee, that you get what you pay for. Customers call us and complain constantly about their rates. They are switching to cable by the hundreds to "save money". Well, cable has been outsourcing for years. We have to keep up or the home phone company will be a thing of the past. Americans are famous for wanting it all and paying for nothing. We have prided ours selfs in providing customer service for Windstream customers by their fellow Americans, but, we have been left with no other choice. Not a single person at Windstream is happy to have this take place. We have to call and talk to the same people when we need help as well. We can't understand them any better than you can. But really, what choice has the consumer left us with? Everyone always wants lower prices, but you want to have service from someone living in a country that costs 4-10 times more to support a family. Really, do you have a better solution? I am sure the "powers that be" at Windstream would love to hear it. Unlike the cable company, Windstream at least has a heart. Look at all they are doing to help those effected by this change. They are bending over backwards to help facilitate their transition to a new job. It will be the customer service that goes next. And to be quite honest, we have no one to blame but ourselves. You can not expect a company to keep losing customers to the competitors and manage to stay in business. I have customers calling in every day screaming and cursing about their bill/service before they even have time to asses what country I am in. Get your facts straight before slinging around your little "Happy Thanksgivings" & "Merry Christmas'" What are you doing to help keep jobs in America? It was Bill Clintons trade agreements that have made all this possible. Write your congressman, you State Representative and tell them they are killing our economy! With all that is being outsourced all of the middle class jobs will be frighteningly sparse very, very soon.]]> http://www.dslreports.com/forum/remark,19335754 Sat, 27 Oct 2007 19:23:07 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19318470 Piggie : I can't reply to that as it is OT.]]> http://www.dslreports.com/forum/remark,19318470 Wed, 24 Oct 2007 17:31:22 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19318443 wireman9 : The only tech help I get from them are people who can hardly speak English. (They always give American names, like Sara, Mary, Sue etc. I was helping a neighbor who has a new connection this morning, and the tech said they would do something from that end and we would have service by Thursday, October 26th! The 26th comes on Friday of this year. I wonder which year she was referring to?
You go through menu hell when you call them, after getting someone they read from a prepared form, having you unplug the modem, etc. It's all the same thing every time. I had to go through the routine 4 times this morning. You can't get an answer from them, they have to put you on hold and ask their supervisor.
Outsourcing is causing a decline in the standard of living in this country.]]> http://www.dslreports.com/forum/remark,19318443 Wed, 24 Oct 2007 17:26:16 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19161983 Piggie :
Well interestingly enough I bumped into a like minded person on cafepress. No it's not my set up. I didn't put it there, but it's there.

www.cafepress/stopselling]]> http://www.dslreports.com/forum/remark,19161983 Fri, 28 Sep 2007 17:16:05 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19161593 anon : Yes this is all true! Level 2 Support will be in Ohio and they have offered positions to some so they can move - but reality is all level 1 positions are moving to India. We are not allowed to tell the customers that though. We received a letter via snail mail saying that WI PRO was involved. And an email was sent out but it was quietly removed from the email server, I know because 2 supervisors looked for it before I did. I understand the business sense, but on a moral level this stinks. it also does not take into account the 100+ temp employees we have who were trying to get hired on.]]> http://www.dslreports.com/forum/remark,19161593 Fri, 28 Sep 2007 16:03:38 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19142558 GomerPyle3 : not saving windstream any money or dell or hp or etc.

Overseas companies work on contracts kind of like Temp agencies and they decide how to pay their employees]]> http://www.dslreports.com/forum/remark,19142558 Tue, 25 Sep 2007 17:55:30 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19137937 mojo1 : I guess all of my calls will be 10 min + when I get someone from overseas. Just trying to do my part to save WS some $$$. I have a terrible time with accents...]]> http://www.dslreports.com/forum/remark,19137937 Mon, 24 Sep 2007 22:06:23 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19137145 GomerPyle3 :
Really, peeps again if your going to post stuff post the facts or not at all.

FACT
what was offered for comp/ relocation /bonus to move etc was different per person based on experience and their current levels.

FACT
more then a few people are going to ohio so there will be at least a small amount of current 2nd level and medium amount of current american 1st level that will have knowledge of what really needs to be done.

OPINION
i doubt they will close the 2nd level in twinsburg ever Just like Dell and gateway always have maintained 2nd level I am sure ws will also. depending on demand it may be downsized but there will be someone there when WS realizes its big mistake and brings them back or sells the company and they bring it back.

if you have a problem getting a 2nd level american just do what i did on phone to other outsourced company last week.

nicely apologized that there seemed to be a language barrier and could please get me someone in 2nd level who spoke english better. Response was" ill get ya to next tech" my response before he could hit the button "NO you will get me to an american based second level support thank you".
then the 2nd level gets on and starts saying that previous tech said i wanted such and such which was totally wrong. Told him "Point made language barrier"

oh this is just a rumor i heard thru grapevine NOT AT WS not sure where tho Heck could have been here LOL
if their techs calls last over 10 min they do not get paid for the call.

hope my line dont go down pheww would be a pain to troubleshoot for 11 min with 1st level and then HAVE to ask for 2nd level support at that point. of course maybe ill get some one in level 1 who knows something about dsl and not just technology in a 3rd world country

and in short. just gotta share my daily laugh when i see windstream poster that says
Windstream bringing it home for customer/employees/ stock holders..... I guess that doesnt include tech support ROFLMAO]]> http://www.dslreports.com/forum/remark,19137145 Mon, 24 Sep 2007 20:00:33 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19134625 shadowfax : Good luck on youre job search, and keep us posted on what you will be doing.....SUPERTECH OUT!!!]]> http://www.dslreports.com/forum/remark,19134625 Mon, 24 Sep 2007 12:57:45 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19134368 anon : I just wanted to make an update on how the last 50 some odd days are going in the call center. Some of us temps have been given the okay to stay past Sept 28th, I called my temp agency with some questions and they haven't gotten back to me yet. Sept 28th is 5 days away for those of you who don't know. Basically I think we will just work for however many weeks and then one day we will get a call saying that we are no longer needed and that will be that. That is all alright since a paycheck is still a paycheck and the job hunt is going very well and will most likely get better with time.

What is most interesting about these last days is as the WiPro call center gets a larger and larger staff there are more repeat calls where they have first spoken to an Indian and then to me - a Midwestern American with excellent communication skills. I have people always saying that they could not understand the previous rep and they just had to hang up and call back. The first thing I ask is if the rep was eating while on the phone or mumbling and then deem that as unacceptable. The customer usually at that point says that the rep was probably from India and then I say "Oh..." and try to give it a very long pause to see what the customer will say. They don't usually say too much. I did have one customer say that it was too bad we didn't have Americans who were smart enough to do these jobs, I told her that I really didn't think that was the case, that it probably had something to do with money. She probably really believes that outsourcing is based on brains and not the buck. Some people!


-- STOP SELLING AMERICA!!! ]]> http://www.dslreports.com/forum/remark,19134368 Mon, 24 Sep 2007 12:15:06 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19128092 AnonymousOne3 : Well, my final 2 cents on this subject...
Its all about money, its not that wipro "out performed" us. The main reason I know its a money thing is that there are supposedly going to be 400-500 + of them. So if at best there are/were 200 here in US and everyone knows outsourced techs get peanuts for pay. Im sure most of you all are pretty smart folk...do the math. Its cheaper labor that Windstream will not have to pay benefits or anything for so they can hire more of them to do less than what we do here.
In my best Forrest Gump impression...
"Thats all I have to say about that."
--
Maybe if I work on my "accent"...I can keep a job!]]> http://www.dslreports.com/forum/remark,19128092 Sun, 23 Sep 2007 06:30:20 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19127424 Piggie : Here on BBR we represent a tiny tiny tiny fraction of a fraction of a fraction of percent.

But it still won't hurt to tell Windstream their decision was terrible (read that sucks canal water into posterior orifice).

I doubt most neighbors will do it but encourage them to complain about the CS.

Thanks to all the WS CSRs that have answered my calls.
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |]]> http://www.dslreports.com/forum/remark,19127424 Sun, 23 Sep 2007 00:11:07 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19126245 krisguy :
said by Fulltimerep :

... I just hope it works well enough that you won't have to call tech support after 12/7. But if you do, just ask for Tier II.
Also remember, Tier 2 will no longer be the Tech Specs that have done all the hard work and know the network very well, they will be new people starting over again.

I'm glad I got on with AT&T before all this mess happened.]]> http://www.dslreports.com/forum/remark,19126245 Sat, 22 Sep 2007 19:56:45 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19050224 anon : I would just like to say thank you to everyone and their kind words to us BSR or for you old schoolers ISR.

I think it hurts to say good bye to the great customers and coworkers.

To a new year and new job!

thanks again]]> http://www.dslreports.com/forum/remark,19050224 Mon, 10 Sep 2007 22:33:00 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19044348 anon : they offered you $5000 must be nice.....and everyone that keeps saying ask for second level, it ain't going to be that easy, first you'll go to wipro second level, then to wipro supervisor, then finally you might get someone in america.]]> http://www.dslreports.com/forum/remark,19044348 Mon, 10 Sep 2007 01:11:58 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19038009 Piggie : Here is a thought to ponder. Many American companies turned to the Japanese 20 years ago or so to see how they did things efficiently. Obviously they missed the boat. Japan has already learned what outsourcing did to their economy and now has gone back to job loyalty with their employees. When Mazda almost went broke over their looses with the Wankel rotary engine, even the CEO took a massive pay cut, but no one was laid off. Result? Mazda with the loyal help of the company and their loyalty to the company pulled them out of the red ink and are still around today decades later.

While American auto companies buy more and more parts from over seas, Honda, Toyota build plants here such that now more of a Honda or Toyota is built with American labor than our own big 3 auto companies vehicles.

So in conclusion, American cooperations would be MUCH BETTER OFF to lay off the Top Management and hire Japanese Executives to run our companies.

And I bet that would create not only a better economy, and stock prices, but everyone would be happier.

We could give the American execs a huge severance pay but they all have to go to an island somewhere and live out their lives and leave us the heck alone!

Piggie :@)
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |]]> http://www.dslreports.com/forum/remark,19038009 Sat, 08 Sep 2007 21:50:25 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19037747 anon : Well You could always take the $5000 to move to Ohio and then before they outsource you again. you can decide that this job just isn't for you and quit. That would be sticking it to the man.]]> http://www.dslreports.com/forum/remark,19037747 Sat, 08 Sep 2007 21:03:54 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19037269 anon : I am one of the WS employees ... well ... for another 90 days anyway ...

I saw a few questions about links that give statements ... this is what I found:
»journalstar.com/articles/2007/09···6177.txt
and
»www.saljournal.com/Story/windstream

Of course there are other links out there in regards of the CT employees ...

I just kinda needed to put my 2coppers here ....
There is a Help Desk in Salina,KS and in Lincoln, NE that is effected by this layoff / outsource situation. Yet, only the local news paper comments on it. There is nothing about it on WS site, nothing that would inform the customer about changes to come!!! somewhere I've read that one of the reasons for the move was the lag of employment ... I don't believe filling the positions would be as much of a problem if it than would be a position filled by WS themselves rather than having Temp Agencies offer the job. Be it the pay or the benefits, the fact that it is a "temporary position" ... it makes all the difference if one decides to take a job or leave it. In the end, allot of folks say "I saw it coming" ... And now we all are temporary ... so to the ones of you out there that have WS services ... next time you call your Internet Help Desk ... don't forget ... our days are counted ... enjoy us while you can!!!

In the end its all about the money ...

I know I loved what I am doing, even tho it isn't always easy ... but a look in the future shows me that there is no more Tech Support via call center for me.
This is my second time being in a layoff do to my job being outsourced ... and I surely wont try for the third time being the charm .... kinda lost my hopes for that]]> http://www.dslreports.com/forum/remark,19037269 Sat, 08 Sep 2007 19:35:29 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19037131 Piggie :
said by Wildcat :

If you are thinking about disrupting your life and moving to Ohio for a Tier 2 job please consider this before you do.
Yeah, I said this one already. If I worked for WS and got canned out of one of the Call Centers, I would not be moving with them. Not without a huge moving compensation package, so basically it didn't cost me. Probably also only if I rented and was single and already not living in the place where I had family and friends support.

I would guess Twinsburg already has a secret termination date.

Like I told the last guy I worked for, "I am selling you my time for money, that is my company loyalty."

And I am old enough to remember a time in America that company loyalty was more than a business deal and was truly a two way street. Don't let them fool you anymore, those days are gone, unless you work somewhere unique.
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |]]> http://www.dslreports.com/forum/remark,19037131 Sat, 08 Sep 2007 19:07:25 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19035294 anon : BINGO. Shadowfax you're 100% correct. The powers that be at WS (and most other companies) don't care about their employees or their customers. The aim is to increase profit margins, get the stock up and then sell the company off making a big profit for the lucky few. If you are thinking about disrupting your life and moving to Ohio for a Tier 2 job please consider this before you do. ]]> http://www.dslreports.com/forum/remark,19035294 Sat, 08 Sep 2007 12:42:18 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19035000 shadowfax : This whole mess is indicative of how WS runs it's business, like Alltel before it, everything is micromanaged. From limiting the work supplies it offers to the techs(screws to drop wire), very limited overtime, to leasing properties, vehicles, shifting data entry work from state to state, now the India thing. Everything is geered to minimum expense and maximum prophit, buy hook or crook, to get the stock as high as possible as quickly as possible. I'd say that the only jobs that are safe right now within Ws are the craft jobs, they still cant move the poles to India yet. If they keep following the Alltel model, more small telco's willbe gobbled up, more layoffs with the consolidation, more prophit, higher stock, for a possible sellout. Look at Alltel wireless, just sold off for 27 billion. But old Shadow will stillbe out there on the front lines. :)]]> http://www.dslreports.com/forum/remark,19035000 Sat, 08 Sep 2007 11:38:25 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19034974 anon : If we are consolidating to area where Windstream is at, then when did we get service in India. I feel sorry for all of the customers who have to deal with those reps. I hear on a daily basis how customers are glad that they can understand the rep and are able to troubleshoot. I don't care what service everyone uses, I just hope it works well enough that you won't have to call tech support after 12/7. But if you do, just ask for Tier II. ]]> http://www.dslreports.com/forum/remark,19034974 Sat, 08 Sep 2007 11:32:13 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19034437 Seph83 : I figured that this would happen sooner or later. I was expecting it when Windstream got a little bigger than they are though. I guess we can call another company's Help Desk the "Helpless Desk". The biggest problem with this country is that nearly everyone cuts corners where they can get away with it.
--
"I've Gone to Find Myself. If I Get Back Before I Return, Keep Me Here!!"]]> http://www.dslreports.com/forum/remark,19034437 Sat, 08 Sep 2007 08:57:51 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19034120 AnonymousOne3 : Yeah and whats funny about the saljournal article...it says "it makes sense to consolidate to an area where Windstream has a customer base". Lincoln is a large windstream market, if that is a true statement...why is the NE desk shutting down? PR has sugar coated this thing so badly and the severance package sucks. ALL TIER1 SUPPORT WILL BE INDIA! Only tier2 support will be in OH.]]> http://www.dslreports.com/forum/remark,19034120 Sat, 08 Sep 2007 06:07:07 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19033588 ArchAngel21x : Here is a link

»www.bizjournals.com/charlotte/st···y20.html

Here is another link

»www.saljournal.com/Story/windstr···_closing]]> http://www.dslreports.com/forum/remark,19033588 Sat, 08 Sep 2007 01:20:34 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19032897 Piggie : Again, no one is posting a bunch of bloody links, but every word of Wildcat is saying I have heard over and over. Much I have seen with my own eyes, so link to my optic nerve.

I can say our county while allowing 2 super wal-marts did kick out their distribution center. Which they should have done it the other way around.

But really probably enough picking on Wally World, as they are probably the most obvious Selling of America that is nation wide.

But really they could almost be just a symptom of the larger picture that allows them to procure foreign goods so cheap.

And cheap yes, worth a flip no. A coffee drip maker used to last me years and years, probably about 5. I have been through 3 in the last 2 years. Junk.
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |]]> http://www.dslreports.com/forum/remark,19032897 Fri, 07 Sep 2007 23:18:37 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19032646 anon : Wal-mart is destructive on multiple levels. Every time you think you're saving there you're missing the bigger picture-American jobs are gone, the mom & pop stores that helped make this country great have been forced out,numerous companies are forced into bankruptcy because they made a huge order for Wal-Mart then Wal-Mart decides they can get it cheaper leaving that company high and dry because no one else can buy their product on that scale, they treat their employees like dirt and even if you don't shop at Wal-Mart you're still helping them out because most communities give them huge tax breaks or defer certain taxes all together just to get them to build in their towns. Now that Super Wal-Marts have started expanding their grocery sections they will also start dictating the price of crops/livestock because they're going to be the biggest buyer. One of the funniest things about Wal-Mart is their own store brand of clothing called "Faded Glory". It's stuff like t-shirts/pants/whatever and the tags have a little picture of the American flag with Faded Glory over it. It's all made in China of course. HA. Faded Glory. I hope the irony isn't wasted on their customers.]]> http://www.dslreports.com/forum/remark,19032646 Fri, 07 Sep 2007 22:22:14 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19032378 Piggie : I am well aware of what cooperate American is doing to us. They have the politicians in their pockets, and don't even scream Bush, cause the Dems are just as guilty. Where do you think they get campaign money from? It costs in the order of 150 million to even run for President. It would take someone again that had the money Ross Perot had to do it without the influences. (no endorsement for his party, just an example of the kind of money it would take personally to run for President).

=================================

Just in case you forgot or don't know were to change your Posting Tag;

Memebers > Prefs > Forum Prefs.

Please change it those that can for lets say till next Sunday is solidarity with the CSRs.

Piggie :@)
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |]]> http://www.dslreports.com/forum/remark,19032378 Fri, 07 Sep 2007 21:39:05 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19031930 mojo1 : Temp, I do not shop at Walmart for this very reason. While it isn't because I have a lot of money, but I know what Walmart is doing to this country. Most don't see it, but it seems you do. Maybe they are the poster child for things like what WS is doing, I dunno. I have not been in a Walmart for months.

I wish more people would wake up and realize what you do. I know Piggie is on board (oink). If you look at the Chinese economy, I'm sure you know where Walmart ranks. Sam is probably turning in his grave right now. Great concept to start with and very profitable. But, they have found a way to make it more profitable by partnering with the Chinese. This is basically the same thing WS is trying to do.]]> http://www.dslreports.com/forum/remark,19031930 Fri, 07 Sep 2007 20:25:49 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19031338 markr64 : Like Anonymousss - I was a Alltel ICCC rep too and after 4 yrs for working there - I started seeing the writing on the walls and need to get out before the sell off or buy out happen.

I agree, this makes me sick also. Hard working people loosing their jobs because the "MAN" is not making enough for his pocket in AR.

And to my fellow Tech Support - watch out we will be next. So keep your knowledge up to date and if you can take some classes to Cert Exams.

Myself - I am planning to remove myself from the Alltel/Windstream payout and see what happens. Also we will see what happens when I start telling my friends that use Windstream, that I recommend switching to someone else.

Good luck to my fellow Tech Support on the ICCC help desk in both KS & NE.]]> http://www.dslreports.com/forum/remark,19031338 Fri, 07 Sep 2007 18:51:26 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19031141 Piggie : I could not agree more. It affects us all. I can go on and on, but Call Center Temp. You have covered what I didn't elaborate on to the tee.

I call for other's that are premium members in solidarity with the CS reps to change their posting tag like mine to

"STOP SELLING AMERICA".

Thanks Piggie :@(
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |]]> http://www.dslreports.com/forum/remark,19031141 Fri, 07 Sep 2007 18:12:19 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19029600 anon : There has got to be some way that we can take back our country and our lives. When you think of companies that are "American" what comes to mind? McDonalds? Walmart? GM? I know the market demands cheaper prices but isn't that often due to the fact that the consumers aren't making that much money either? It is honestly a situation where the rich get richer and the poor stay poor. Not only do they stay poor but they get sick with no way to afford care and then they lose their homes, if they had one to begin with and their children cannot afford to go to college, if they had kids, unfortunately one way for the poor to get a little bit ahead is to give up the dream of having a family. What is the point of a family anyway if you are working so many hours that you are unable to spend any time with them? We aren't even working together anymore. We allow corporations to pollute the environment and send jobs overseas. We don't demand benefits or job security anymore.


With the internet and the ability for all of us to be linked together so easily why hasn't there been any great movement to get this country back on the right track? I know it takes a lot of money to make things happen especially when it comes to the laws and government. The only thing more powerful than money would be a lot of voices and bodies. A lot! I feel like the only reason that people will not step up is because they fear it will get worse before it gets better. Well it is going to get worse either way people! For those of you who feel like you are not affected. You are! How do you feel when you go to Walmart? Do you know where a lot of those goods are made? Do you realize that most of those employees are not insured and in fact have been encouraged to look to the government for aid? Do you realize that they often spend a lot of their paycheck from Walmart at Walmart? They cannot afford not to, with how low of a wage they make and the discount that they are offered. For those of you who have never been to Walmart, where does your money come from? Is it family money? Do you own your own business? Do you suppose that some of it came from illegal dumping or cutting of employee benefits?

Outsourcing?

I'm not a religious person, but there is evil in this country that I know we could be rid of if someone would step up and offer their leadership. I often think of what I could do to start the revolution but it is a very scary thought.]]> http://www.dslreports.com/forum/remark,19029600 Fri, 07 Sep 2007 14:12:45 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19028811 shadowfax : While some of you disagree with unions in general, this is the kind of thing we dont stand for, we want fair wages and benefits, and job security for our membership. In return, we provide our customers with outstanding service, and real solutions for all communication needs. It can be tough going into someones home, after the company has pissed them off, then I get the brunt of the frustration with threats of them leaving us, with lots of rudeness. Union or not, we have lots of good folks on the local level, so dont hold a few money making decisions by the corporate big wigs against every one of the hard working people who are keeping this thing running.]]> http://www.dslreports.com/forum/remark,19028811 Fri, 07 Sep 2007 12:19:39 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19028658 shadowfax : To qualify for the "my line", you have to have a "connect" call feature package on youre main home line. The "my line" does come with call id/waiting, and 3 way, with free install of 1 outlet for it in youre home. You wont qualify if you have only greenstreak.]]> http://www.dslreports.com/forum/remark,19028658 Fri, 07 Sep 2007 11:58:15 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19027956 evilghost : I've been pricing Static IP over Dialup, the cheapest I can find with a local POP is around $24.95/mo. A second line costs $22.80, however, there's a 'My Line' package that is $9.99 and with all the regulatory fees/taxes bumps it to $16/mo.

I can take the bandwidth hit since I mostly rely on static IP for my mailserver and webserver.

So, static IP dialup + secondary line = ~$40
Static IP DSL = $50

Can any Windstream employees think of any cheaper secondary line packages? If I can get the price down to $30 I'll pull the trigger.]]> http://www.dslreports.com/forum/remark,19027956 Fri, 07 Sep 2007 10:00:13 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19025458 mojo1 : To everyone at WindStream,

I have had my ups and downs with WS for 1 year now. Thanks to you, my connection is now stable. I have had issues with WS since the day my connection was active and have had discussions with numerous people on the help desk.

Throughout this entire time, I have always said how helpful you guys and girls have been to me. I've also said that I am thankful that everyone who answers the phone spoke English in such a way that I could understand and that is the ONLY reason I stuck with WS. I was so impressed that I was speaking with people in the states that I stuck it out and YOU were able to resolve the situation, despite whatever went on behind the scenes. I've always felt that you were handicapped by the higher-ups, and now I know it is true.

Unfortunately, I have no other choice right now. But, I assure you that once another choice comes into town, I am gone. I refuse to send my money overseas, especially given the current situation. I wish I had a solution for all of the WS employees that are losing their jobs. I cannot even imagine what that is like as I've never been in that situation. I honestly hope that all of the employees that are affected are able to recover from this blow. Again, I really can't imagine.

At any rate, I just wanted to say thank you for doing the best that you were allowed to do. Now I realize that it was a fantasy that this American company, whose employees cared about their customers, would remain true to their revenue source.

It truly makes me sad to think that the majority of WS customers will never hear of this or know what went on. They never know when their connection is unstable and never call about it. These customers are the ones that Windstream is counting on to make their revenues - not us that really depend on the service. The upper-management counts on this fact and they are right - it will not have any effect, negative or positive, on their business model. As much as this hurts those of us in this forum and especially the employees losing their jobs, it is true.

If it is any consolation, there are several companies offering jobs in a call center environment where the employees can work from home. There is a trend where large companies are realizing that, for nearly the same cost as sending jobs overseas, they can use home-based agents here in the states without the bricks and mortar installation. It is a great concept and I really think it will recapture the overseas outsourcing. I know it will not make things better for those who are affected within WS, but it is at least hope that this trend will correct itself with home-grown ingenuity.

I work in a call center as well. I would like to think that we cannot be replaced with overseas labor, but I never know. We are already sending data entry jobs to India now because of the cost savings. I can only assume that my job will be next.

Sorry for the rambling, but I have thought about this all day since I heard the news and felt I needed to get this off my chest.

Again, all the best to the WS employees who are affected by this short-sighted decision. I honestly feel it will affect the company negatively in the long run. I think I will go set up some put options on WS stock...]]> http://www.dslreports.com/forum/remark,19025458 Thu, 06 Sep 2007 21:14:38 EDT Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19024674 sophi_psych : Anonymousss, I don't think I or anyone of us could have stated it any better.]]> http://www.dslreports.com/forum/remark,19024674 Thu, 06 Sep 2007 19:28:04 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19022891 anon : I'm not here to convince the press. If I had that aim then we'd contact them. They couldn't care less. No media outlet (that I've seen) has mentioned outsourcing once yet. They've only shown a pr person saying "windstream is restructuring". My purpose here is (pointless?) venting. Anonymousss pretty much said it all in his post, right down to the chain mail. Considering the size of ws and the problems that come with a vast network, we tried to hold it together as best we could. I think we did a pretty good job. I'm biased but honestly we got a pretty good bunch of people. Everyone got along remarkably well and even if someone got on some body's nerves it would blow over pretty quickly. I hope and pray that all of us find a positive resolution to this. For now I have to sit back and laugh and wonder whats going to happen the next time drs/infranet/cams/etc goes down... Does anyone even care at this point? Ha. Don't worry customers, we're still professional.]]> http://www.dslreports.com/forum/remark,19022891 Thu, 06 Sep 2007 15:00:35 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19020507 Piggie :
said by Wildcat :

Planners got six months notice, Salina and Lincoln get 3/2. They're not consolidating those two desks.
Based on Wildcat's statement here and nothing else, no reference, no link, no nothing but knowing how cooperate American now works; This at least to me bares credence to my earlier statement, there was no trial period. Well there was sorta, had to determine if Wipro Technologies was a good outsourcing company and they would answer promptly, talk plain enough, etc or they should seek another outsourcing company. Not if outsourcing worked for Windstream and it's customers.

Now if that got too complex to follow, they were testing if they liked Wipro Technologies or not, but plans to outsource were a done deal it sounds like to me 6 month ago.

This post to this point is based on reading between the lines, knowing current American business practices and not on inside knowledge, nor on any documented link or source reference. But I add, had Wildcat been interviewed and what he said printed, I could then shift the blame to the publisher or news director and to some it would be more true. Funny people believe the news.

said by outsourcingblows :

As for the CSR's that Windstream has left in America, they are most likely keeping them here because we are primarily trained from day 1 to be sales reps, not service reps. And I'm sure they have the common sense to know that no one is going to sign up for DSL or Dish network from a person who cant even speak decent English.
Hughes, Dell, HP, and others know this like the back of their hand. Sales will always be stateside.
========================
Source from Google that Evilghost referenced, here are their cooperate address and phone.
4001 Rodney Parham Road
Little Rock, AR 72212
USA
+1-501-748-7000 (Phone)
from reference »finance.google.com/finance?q=windstream
========================
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |]]> http://www.dslreports.com/forum/remark,19020507 Thu, 06 Sep 2007 06:37:07 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19020188 anon : I work at Windstream and the news of this has made me a little bit disgusted at my employer. But not only are the Tech Support Reps being outsourced to India, they are also consolidating their Customer Service Operations from the Dalton and Cornelia GA call centers to just the Cornelia call center. Keep in mind ive just gotten out of an 8-week traning class to be a CSR about a month ago at work at the Dalton Call center. And theyre consolidating Financial Services, SAG, and Assignment to the Dalton call center. This means I have to move to an entirely new department within the next few months by applying for openings, or I will simply be moved. Most likely to Financial Services since I have no senority. As for the CSR's that Windstream has left in America, they are most likely keeping them here because we are primarily trained from day 1 to be sales reps, not service reps. And Im sure they have the common sense to know that no one is going to sign up for DSL or Dish network from a person who cant even speak decent english.]]> http://www.dslreports.com/forum/remark,19020188 Thu, 06 Sep 2007 02:53:37 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19020054 anon : This really makes me sick to my stomach..

The fact that we provided our own technical support and did not outsource, honestly, surprised me a little bit when I joined the helpdesk almost 4 years ago.

I had worked at an American-based outsourced tech support center in the past where it truly was a "read-the-script-and-get-them-off-the-phone-ASAP" type of environment and have since dealt enough overseas operators and phone-robots to drive anyone insane. I assure you, Windstream was not such a place.
Walking into the then-Alltel Internet Customer Care Center was like breathing in a breath of fresh air. You'd see techs with C++, perl, and Cisco books on their desks, first-tier techs that had no trouble navigating IOS or re-provisioning a DSLAM, even a few techs linking together chain-mail while troubleshooting why a connection just would not work.. This was like nothing I had seen before.. I loved it.

But little-by-little it all started chipping away.. Until technicians were no longer technicians, they became "Customer Service Representatives".. I've been praised and I've been belittled by customers over the years but I always felt that I was actually helping, as opposed to just following a script as so many other "support centers" do.

Now, rather than fix the mistakes in steering the helpdesk in the wrong direction, those at the helm let the ship sink.
I met my fianceé and many friends there, and I wish the best to all whose jobs and livelihood is being affected for the sake of the almighty dollar.

I no longer work at the helpdesk so I guess I dodged the bullet this time, but it still makes me sick.

Goodbye Broadband Customer Care Center, you will be missed.]]> http://www.dslreports.com/forum/remark,19020054 Thu, 06 Sep 2007 01:57:37 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19019967 anon : Gomer, you make some good points. They are at least trying a few things- maybe a job fair here, two weeks pay for every year you've worked there... But let's be real. Planners got six months notice, Salina and Lincoln get 3/2. They're not consolidating those two desks. A few people from those two desks may - _may_ - get hired on as tier 2 and then have to uproot their lives in the process and move to Ohio. This is all bottom line mentality. Profit is good for a company but at what cost? One of the most positive things ever heard by a bsr is "Thank God you're an American- I just got done talking to (fill in the blank)". That's gone. With the exception of the less fortunate who have no choice I think alot of customers are going to dump WS first chance. Dlsams for sale anyone? Haha. This is also just in time for Thanksgiving and Christmas. Yipee! Honestly though, I'm not trying to be flippant, this will affect ALOT of good genuine people and their families. I can't stop thinking about them. ]]> http://www.dslreports.com/forum/remark,19019967 Thu, 06 Sep 2007 01:26:39 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19019672 thewebgeek : Never a good thing when it comes down to folks loosing their employment. If you do have an option to relocate to Twinsburg Ohio, its a damn fine community.]]> http://www.dslreports.com/forum/remark,19019672 Thu, 06 Sep 2007 00:07:18 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19019602 Icon : I'm late getting in on this, but I hate what I've read so far. Good luck to all those affected! Makes me sick how they're trading American jobs to please stockholders. How un-American can a company be?? :huh:]]> http://www.dslreports.com/forum/remark,19019602 Wed, 05 Sep 2007 23:53:33 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19019326 Piggie :
said by evilghost See Profile :

Piggie, lets see how far we can shoot OpenWRT at each other with a parabolic. :)
LOL, sounds like my old ham radio days. I have heard New England here in Florida once on 1296MHz, but very rare conditions. And once even worked Phoenix on 144Mhz also from Florida.

said by evilghost See Profile :

It's a shame that people who own stock int he company are willing to sell out to make a profit.
Again this maybe off base. Eventually one of 2 things will happen. In the short term it boosts stock prices and many people these days are in the market. But at what point can the profits solely in stocks pay us all to wash each other's laundry?

Second I heard another commentator say on CSPAN Book TV and can't remember who, that at some point 20 or so years in the future, salaries will be so even worldwide that outsourcing will become a thing of the past. I think it won't take that long, probably live to just see it, and serfdom worldwide will become the norm, as the prosperity of the US middle class is a threat to the globalists.

But to continue anything in this vain we would need a new thread and probably to another forum. Anyone with comments PM me but I won't answer my own off topic post here.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |]]> http://www.dslreports.com/forum/remark,19019326 Wed, 05 Sep 2007 23:07:23 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19019244 evilghost : Piggie, lets see how far we can shoot OpenWRT at each other with a parabolic. :)

It's a shame that people who own stock int he company are willing to sell out to make a profit.]]> http://www.dslreports.com/forum/remark,19019244 Wed, 05 Sep 2007 22:53:45 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19019200 Piggie : This is one of those times I want to take no credit for being right, I don't even like being right. Thank you all for the praises but those praises don't save jobs or my level of CS. My working days are coming to their evening but I have children and grandchildren. Will they know I ever even tried to make a difference? My heart is truly heavy, having lost jobs myself, packed and gone before lunch. This is probably too far off topic, but between outsourcing and the lost of personal privacy, America in dead on course for a train wreck.

The reason I was so adamant was I have seen it all before about 3 times, this makes 4. Probably the one thing I should have said, and this is solely my opinion without basis in reference, was the trial period was not to see if Indian reps worked for WS and their customers but rather if WS liked the Indian company, because once in motion, it was a done deal for many reasons I believe. One more big disclaimer: What I am stating is SOLELY my opinion with no reference to back it up, nor do I believe there will ever be any reference to it.

The burden to help will fall more and more on this forum. The exact same thing happened with DirecWay/Hughes. Once someone found BBR forum, they never even bothered to call CS at DirecWay/Hughes ever again, unless it was warranty, moving or disconnection of service.

Final note, if I dump WS, I dump Broadband. Satellite is the frying pan into the fire, otherwise it would be in the cards. And the Telcos in Florida have very successfully lobbied the FPSC into pretty much avoiding having to resell their services.

Only one thing left to say is Thanks to all the American WSCR that have helped me in my year of being on WS. The best of luck to your future and your families.

==========
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |]]> http://www.dslreports.com/forum/remark,19019200 Wed, 05 Sep 2007 22:46:33 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19019046 flipper913 :
said by sophi_psych See Profile :

I hope the best for all the WS customers that will have to deal with the Indian reps.
Good luck all
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Alltel DSL 3000/384 Netgear DG834G ADSL Modem/Router on 7 Boxes, 2 wired 5 wireless running 3 WRT54G's (Tomato v1.07 firmware) as wireless repeaters]]> http://www.dslreports.com/forum/remark,19019046 Wed, 05 Sep 2007 22:19:22 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19019037 sophi_psych : nope]]> http://www.dslreports.com/forum/remark,19019037 Wed, 05 Sep 2007 22:16:50 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19019032 GomerPyle3 : hmm always had ya pegged as a member of recheck :)
rep..]]> http://www.dslreports.com/forum/remark,19019032 Wed, 05 Sep 2007 22:16:15 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19019027 GomerPyle3 :

or just be smart and always ask for level 2 techs like I always do when calling any call desk :)]]> http://www.dslreports.com/forum/remark,19019027 Wed, 05 Sep 2007 22:15:32 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19019022 sophi_psych : Salina rep...]]> http://www.dslreports.com/forum/remark,19019022 Wed, 05 Sep 2007 22:14:48 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19019011 sophi_psych : No problem friend. My family will be ok, I hope the same for all the other families affected. I hope the best for all the WS customers that will have to deal with the Indian reps.]]> http://www.dslreports.com/forum/remark,19019011 Wed, 05 Sep 2007 22:13:28 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018983 GomerPyle3 : u?]]> http://www.dslreports.com/forum/remark,19018983 Wed, 05 Sep 2007 22:09:23 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018965 evilghost : sophi_psych, sorry I came off gruff earlier, we've seen a fair amount of trolling in regard to outsourcing and termination of US jobs. If you are affected I wish you the best of luck to you and your family.]]> http://www.dslreports.com/forum/remark,19018965 Wed, 05 Sep 2007 22:07:37 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018951 sophi_psych : Gomer, Are you a supervisor or a BSR?]]> http://www.dslreports.com/forum/remark,19018951 Wed, 05 Sep 2007 22:04:21 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018941 evilghost : GomerPyle, this is exactly what I was looking for, this spells it out exactly. Thanks, I'll find another home for my server and pursue cable-modem options. Landline will be nuked as well.]]> http://www.dslreports.com/forum/remark,19018941 Wed, 05 Sep 2007 22:03:11 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018923 sophi_psych : Point taken. Do forgive me. A thank you to all the folks that voiced their distaste for Indian call reps. Piggie was kind of our "Beacon of hope" in the matter. No offence and thank you again.]]> http://www.dslreports.com/forum/remark,19018923 Wed, 05 Sep 2007 22:00:16 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018922 GomerPyle3 : »www.journalstar.com/news/local/d···6177.txt]]> http://www.dslreports.com/forum/remark,19018922 Wed, 05 Sep 2007 22:00:10 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018918 evilghost : sophi_psych, looks like I owe you an apology, [anyone] where can I find more information about the specifics as well as an ETA on the stock-holder announcement.

Best of luck to everyone looking for a job, should you be inclined to search in the BHAM, AL area please PM me and I'll do my best to assist you in any way possible.]]> http://www.dslreports.com/forum/remark,19018918 Wed, 05 Sep 2007 21:59:51 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018886 sophi_psych :
said by evilghost See Profile :

sashwa, thanks, I fully appreciate your concern.

Quiet Insider, the link you posted directly correlates with the termination of CT Communication employees on Sep 05 and the shareholder annoucement.

So, to summarize:

150 CT Communication employees, as acquired by Windstream, have been laid off.

Winstream is not closing any helpdesk and outsourcing to India, except for the potential of the CT Communication customers, however, it's likely these calls will be routed to existing American customer service call centers due to an observation in overlap of job function. See »www.wavy.com/Global/story.asp?S=7031058
That's nice of you to note evilghost. You might want to recheck your work though. Note that your link states the layoffs are in Concord, NC. The link that Quiet Insider is from the Salina Journal. A local newspaper in Salina, Kansas. Trust me, the Salina Journal doesn't have any reason to report for Concord, NC!]]> http://www.dslreports.com/forum/remark,19018886 Wed, 05 Sep 2007 21:55:58 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018884 GomerPyle3 : Actually I AM one of the affected by this and i havent seen one accurate post in this forum yet.
So here is the jist in short without releasing any proper.. information

There will be desks in states and overseas. Use your brain and look at other companies and you'll know how it will be set up.

They are consolidating the desks removing 2 locations in North America and Expanding another in North America. Which everyone has been given the opportunity to apply for and relocate too.

Windstream is not just "kicking" us out the door. They in fact offerered us severance package Have flown in people out of state to do seminars to help us with our job search in and out of windstream and help us improve our resumes and interview skills And are contacting other IT and Telecom companies in our areas to let them know and invite them to come talk with us.

Now I dont know about you But they are, in my eyes, doing there best of a crappy situation overall to make it as right as they can with the employees and help them transist into new jobs.
That is a HELL of a lot more then most companies would do for employees that are getting laid off.

Now in saying all that ... Do i think they are making the smartest choice for their customers... of Course not. Are they making the smartest choice for stock holders in long run. of course they are.

Yep im Mad Sad and Glad all at the same time.

in short
PIGGIE I EAT MY WORDS AND BOW TO YOUR ROYAL OINKNESS!]]> http://www.dslreports.com/forum/remark,19018884 Wed, 05 Sep 2007 21:55:47 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018874 evilghost : sophi_psych, that's blatant trolling. Address my summation of the situation or I'll ask sashwa to enact moderation. Both Piggie and I are certainly outspoken about the outsourcing situation, but coming in here to spread rumors and mistruth isn't acceptable.]]> http://www.dslreports.com/forum/remark,19018874 Wed, 05 Sep 2007 21:54:42 EDT Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018850 sophi_psych : I have to give credit when credit is due. I'd like to give a personal thank you out to Piggie. His efforts to voice to the higher ups at windstream we're very honorable. Unfortunately his cries fell on def ears. Never the less. Thanks Piggie for trying. Believe me when I say all the reps affected at Windstream appreciate your efforts.]]> http://www.dslreports.com/forum/remark,19018850 Wed, 05 Sep 2007 21:51:11 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018819 evilghost : sashwa, thanks, I fully appreciate your concern.

Quiet Insider, the link you posted directly correlates with the termination of CT Communication employees on Sep 05 and the shareholder annoucement.

So, to summarize:

150 CT Communication employees, as acquired by Windstream, have been laid off.

Winstream is not closing any helpdesk and outsourcing to India, except for the potential of the CT Communication customers, however, it's likely these calls will be routed to existing American customer service call centers due to an observation in overlap of job function. See »www.wavy.com/Global/story.asp?S=7031058]]> http://www.dslreports.com/forum/remark,19018819 Wed, 05 Sep 2007 21:46:00 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018779 sashwa : Thanks, Quiet Insider, for the link.

evilghost, I don't want the site to get into trouble if an internal memo is posted here on site.]]> http://www.dslreports.com/forum/remark,19018779 Wed, 05 Sep 2007 21:37:51 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018774 anon : It's a lie however, they've hired 200 new reps in india to replace us.]]> http://www.dslreports.com/forum/remark,19018774 Wed, 05 Sep 2007 21:36:25 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018763 anon : »www.saljournal.com/Story/windstr···_closing Here ya all go. ]]> http://www.dslreports.com/forum/remark,19018763 Wed, 05 Sep 2007 21:34:49 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018694 evilghost : sashwa, it depends on their confidentiality agreement, and I'm certain a decision of this magnitude would have been announced to stock holders.

Either way, I don't see the harm in making it known. Heck, people may be losing their jobs as a direct result.]]> http://www.dslreports.com/forum/remark,19018694 Wed, 05 Sep 2007 21:23:07 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018672 sashwa : I don't think posting an internal memo is a good idea. However if there are any external links available, that would be a really good thing.]]> http://www.dslreports.com/forum/remark,19018672 Wed, 05 Sep 2007 21:20:06 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018661 evilghost : It's not that I trust you folks but care to show a link and/or external announcement and/or internal announcement?

The reason I'm so adamant about this is if this is indeed the case I will terminate all facets of service.]]> http://www.dslreports.com/forum/remark,19018661 Wed, 05 Sep 2007 21:17:46 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018467 ArchAngel21x :
said by sophi_psych See Profile :

a little over a year ago they stated how proud they are that they have American call centers.
Yeah. What the hell happened to that? Oh well. Internet Nebraska is my ISP and still has local help desk people. I'd like to think people will switch to them because of that, but I bet people will stay with Windstream because they can offer lower prices for DSL.
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Proud owner of a Mac Book & iPod Nano | Mac Rumors | A preview of OS X 10.5]]> http://www.dslreports.com/forum/remark,19018467 Wed, 05 Sep 2007 20:52:19 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018394 sophi_psych : It's really too bad. Windstream is a good company to work for. The funny thing, when Windstream started a little over a year ago they stated how proud they are that they have American call centers. BS now!]]> http://www.dslreports.com/forum/remark,19018394 Wed, 05 Sep 2007 20:43:31 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018352 ArchAngel21x : The scary thing (for me) is I almost accepted a position with that company a few months ago. I really dodged a bullet by not going to work for them!]]> http://www.dslreports.com/forum/remark,19018352 Wed, 05 Sep 2007 20:37:47 EDT Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018261 sophi_psych : I'm afraid it's true. Come outsource with us a Windstream. Windstream just dumped a big 'ol pile of crap right on it's employees and customers. Enjoy the American reps while you can folks. Like Wildcat said "It's all downhill from here." It's been an honor serving you folks.]]> http://www.dslreports.com/forum/remark,19018261 Wed, 05 Sep 2007 20:24:28 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018204 thewebgeek : Does this effect the dedicated/business dsl support folks as well?]]> http://www.dslreports.com/forum/remark,19018204 Wed, 05 Sep 2007 20:16:28 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018132 anon : It's effective December 14th for the Lincoln, NE desk; both level 1 and 2 support. a friend called me an hour ago asking if where I work has any immediate mropenings, he told me all this since they're letting him go at the end of September (he's only been there since July).]]> http://www.dslreports.com/forum/remark,19018132 Wed, 05 Sep 2007 20:04:00 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19018023 anon : Yes it's true...however, they're are just "testing" the waters the last I heard. Of course, I left the company, so things may have changed.]]> http://www.dslreports.com/forum/remark,19018023 Wed, 05 Sep 2007 19:47:56 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19017920 bcruze : i would like a link as well !!!!!]]> http://www.dslreports.com/forum/remark,19017920 Wed, 05 Sep 2007 19:33:35 EDT Re: Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19017794 evilghost : You're posting from a roadrunner account, so, do you have any information to substantiate this claim?

I see no change in stock nor any announcements which would directly affect the stock price. »finance.google.com/finance?q=windstream

The only thing I see with today's date is the layoff of the recently acquired CT employees, which is tragic, but I fail to see how this constitutes Windstream closing down two helpdesks.]]> http://www.dslreports.com/forum/remark,19017794 Wed, 05 Sep 2007 19:13:40 EDT Windstream DSL Helpdesk Closing http://www.dslreports.com/forum/remark,19017733 anon : As you may have already heard, Windstream is closing it's two dsl/broadband helpdesks in America. Basically wether you've had good or bad service, it's all downhill from here. Yet another company that is outsourcing to India and disregarding the hundreds of families their decisions affect. Pretty soon you'll be dealing with "Wipro" masquerading as Windstream employees. All taking place the first week of November. Happy Thanksgiving. Merry Christmas!]]> http://www.dslreports.com/forum/remark,19017733 Wed, 05 Sep 2007 19:05:30 EDT